Mwave Australia Avis 

I've waited over a month and still haven't received my products - the lack of support and communication is horrible. No wonder why they are going into administration, don't buy from them ever again, stay well clear and use someone else.

The communication and postage was excellent 👌

Ordered a product. They failed to deliver. Got an email 4 days from purchase stating the order had been delayed. Waited another 4 days - nothing from them. Called - they were apologetic - but the product still hadn't been dispatched, and they couldn't give me an ETA on when it would be. Canceled the order. Don't use these guys if you expect them to honour their marketing in relation to delivery times. This is the second time this has happened to me and according to reviews - its part of the Mwave experience.

Very poor customer service and long delays with delivery. I placed a routine order for an item that was supposedly in stock over two months ago but I am still waiting for the item to be delivered. MWave didn’t contact me to indicate there was a delay with my order so I was just left waiting and wondering for weeks. After raising a ticket request I received a vague response of when the item might be delivered. The new delivery window has long since past and I am still waiting. I have raised another ticket but have not received a response and have no clue of when the item will be shipped. I will not be using Mwave again and do not understand why they are advertising items as in stock when they clearly cannot supply them within a reasonable timeframe.

Put on order through for two small (in stock) items on 23.06. and a week later they still haven’t been dispatched.

Good product but poor service. This was an urgent order and it was impossible to get the staff on the phone after the initial order enquiry. Even after completing a pickup authority form our driver could not gain access to collect the order. I was told on at least 3 occasions that someone would call me back and nobody ever did. If you have time to have the order shipped it could be a different story as the product was of good quality.

Great customer service, quick and concise responses to my enquiries. And rectifying any issues.

I have purchased from Mwave in the past and was highly satisfied with both their checkout process and the final products. Unfortunately, their current pricing tactics are completely unacceptable, and I had to cancel my latest order.I was ready to buy an item, but the final checkout stage revealed unreasonable, hidden charges.

First, the system automatically added a mandatory "transit cost" that I did not select and could not remove. Second, they tacked on a "bank transaction fee" of $3.04. Charging over three dollars just to process a basic payment is exorbitant.

It gets worse. I tested their system by adding another item to my cart, bringing the total to almost $3,000. The fees ballooned drastically. The transit cost jumped to $24.24, and the banking transaction fee skyrocketed to an outrageous $34.24 for using PayPal or a credit card.Charging scaling payment fees on expensive items is an outdated practice. Most modern retailers absorb these costs. Forcing customers into mandatory transit cover and penalising them with massive processing fees right before clicking "buy" feels deceptive. It is incredibly disappointing to see a business I used to trust turn to these tactics.

Hectic hecks

Time wasters - the items are largely not even stocked by them, and their projected wait times may totally exceed what they advertise, so it could be indefinite before they actually ship the product they advertise. And contacting them via their ticketing system or live chat could have them simply ignore you. You can get quick enough service over the phone - so if you're in the situation I was in, realising this was one of those companies that collect your money and let you wait as long as they want to ever ship them, you have to call them to get any action on it.

In my case, I realised I could get the product cheaper through Ebay (without hidden costs like 1% to use a credit card or PayPal :S), and had to call them to cancel my order, but wasted half a week waiting for them to ship it before I did.

Never again!

Refused to help with a change of mind.

I ordered RAM from Mwave on 6 June and later realised I had accidentally ordered the wrong part. It took them multiple days to reply, and when they did, Mwave refused to accept my return request. It’s now June 18th and this is their final response after the item arrived into their warehouse yesterday:

“Please be advised that this change of mind claim has been rejected as stock was specifically ordered from our supplier to fulfil your order.

This has been returned to the dispatch cage for AusPost to collect today.”

Absolutely appalling customer service.
It is clear that you are operating as a drop shipper, with most items held at your supplier.

Really disappointing experience. I’d be very careful ordering from Mwave unless you are 100% sure the part is correct, because based on my experience and that of many others, they will not budge if you make a mistake. Read the other reviews, most of them related to their after sales support or incredibly slow delivery time.

I encourage you to buy elsewhere. Most other stores will gladly take it back within this timeframe.

Fast Delivery, good service as always.

Really horrible customer service system regarding cancellation or refund. I mean you click the wrong item and its still processing, you have to put a ticket in the queue to cancel it and they can just ignore you or it takes too long so you cant cancel it anymore or they flat out hold the right to refuse. They're dealing with 100's and 1000's of peoples dollars of course theyre going say no. Make sure you are certain in your purchase because there's no going back with Mwave and their products are costly.

I purchased a shure microphone but with the wrong connection. I was after the same mic but with a usb-c connector.
Mwave will not let you return or exchange the product if you make a simple mistake like this.
Not a great experience and no margin for any error.
Buyer beware

I place the order 13/5 and am still waiting 9/6. The communication is appalling and I would not recommend the business.

Ordered a small item, Freight cost was over the top, Item took over 3 weeks to arrive.. on arrival found that the item i ordered was substituted for something different. Support ticketing process was very slow to get replies. I am sure this company is reputable however the service provided is well below acceptable

There was no problem with the ordering or the delivery

Mwave used to be good, since Digidirect took them over, incompetent.
Most recent order was over $1000NZ, therefore AUS GST should not have been applied, it was, and that exceeded customs values in NZ, meaning its now in limbo whilst we wait for Mwave to respond to them. Meanwhile, 6 days now no response on chat, I've also send a support ticket, which they took 2 days to respond to after I chased them, and since I responded to them, no response after 3 days. But before I bought, they were very quick to respond.
Just money grabbing, wasting my time,For something that I should have received 6 days ago but is held up in customs cos they messed up.
Yet 15 months ago I ordered a similar priced item (more actually), shipped quick, declarations done, arrived on time, no issues.

After paying it took them 3 weeks to send me an email telling me my order was "delayed". I specifically paid over $2000 for these items 2 months ahead as they were birthday gifts, now i am out the money (as they are now telling me it will take an extra week to get my money back) plus gifts. This has been a massive inconvenience. I'd say their customer service is appalling. 0/10 would recommend. If i could give it negative stars i would.

Exceptionally slow to ship items out. At least 7-10 days before they post the items