Mwave Australia Avis 

I bought and built my own gaming pc from here a couple of years ago - fantastic products, prices, and service.

The site is great and my ordering experience was good recently for a mini pc, but unfortunately the aftersales support when I did run into a problem with a potential hardware fault was abominable.

Slow to respond and unhelpful when they did. Trying to file for a return and will hopefully update this with more positivity soon... But if I don't then I guess things stayed bad!

Accurate pricing on check out
Quick processing and postage
Product well packed for postage/shipping and arrived safely.

Ordered 9 march - delivered 10 April after a lot of chasing up. Could do better.

Found what we were after. Smooth purchasing and delivery experiences. Product easy to set up/use.

The reason for 4 star is because its website sucks. Typing is search bar is pain in butt as it tried to keep loading/refresh whenever you type one alphabet. Secondly, dunno why, it crashed my browser, no joke, it frozen or crashed everytime in Firefox or Chrome.

Price wise it is great. it went liquidation last year and sold to new owner. Order progress is better with new ownership.

Bought a monitor , has dead pixels (raised a ticked less than 24h after purchase) and the customer service is horrible. Don’t think I’ll get a replacement and might need to go through AOC directly …
Amazon would have issues a refund asap ..
Not gonna buy through them anymore

Delivery was a little later than they promised, but the worst part is that I needed to swap the laptop charger for a higher wattage and they said they are "not obligated" to offer exchanges. Fair enough if that's your company policy, but in this day and age of online purchases, this is a huge reason not to shop here again. Best to know before considering purchases from here.

Promised <24 hour dispatch time. Took over two weeks, and NO UPDATE on order. Item still sitting on processing (meaning it hadn't even been shipped). Took 5 business days to even get a refund. DO NOT buy from these people, all gone downhill. They deserve what is coming to them

Rubbish. Paid good money for a computer (close to $5k) for a computer that was in stock. Took over two weeks to ship. It arrived and the SSD was clearly damaged - it is impossible for me to believe this was tested. Nothing but blue screens of death and stalled disk checks. Report it to mwave with photos and detailed information and they could not care - a generic message about returning it to the showroom or shipping it back (weeks more waiting). I fixed costing me another 10% of purchase price. I regret not checking the reviews more closely - it is clear they used to be reputable but recent reviews show something has changed and they are rubbish. I have closed my account and will not ever buy from them again. Avoid.

They had a reasonable price on the product, so I ordered. More than week with no contact so I contacted them using their website. Complete waste of my time. I tried to cancel the order seeing it hadn't been sent and no response to anything. Even now when I look at the site they haven't looked at it. The item was sent eventually and luckily turned up. If you want service go with any other company. The couple of dollar saving was not worth waiting for the item that should have been sent within a day as stated on their site. Don't bother with this company.

DONT BUY FROM MWAVE..

The store is advertising many many items they dont have in stock at all. You will get messages like "dont worry, your items are in stock" but warehouse delays.

This is not true. You WILL be waiting for most items. I hope they get what's coming to them.

My macbook pro arrived quickly and performs brilliantly, handling intensive creative workflows without any noticeable thermal throttling. Support team is top tier

Great product. Great price. Great service

I no longer recommend MWave. Something bad is going on behind the scenes and I suspect they are in trouble, again. Do not buy anything from MWave if it is urgent!
Last week I ordered an Nvidia RTX 5060ti 16GB GPU that was on sale. All Aussie computer stores are selling the same GPU right now, for a similar price. Exactly one week later my order had still not been sent. A few days ago I tried to cancel order via my account and their message system kept going to a Cloud Front error page all day, which made it impossible to cancel. I then spoke with someone via the online message pop-up app and they promised my order would be sent immediately. 24 hours later it was still "processing". I tried phoning the next day & waited in cue for 45 minutes and then a message said no one was there to answer phone. I then tried messaging inside of my account again to cancel the order and this time it worked. 2 hours later my account showed it was cancelled, so someone did read my message (some good news at least). Now I'm waiting on my refund - let's hope it gets done in 5 days, as promised.
I then ordered same GPU using PC Case Gear and it was sent on same day I ordered and delivered today (the next day). I will never shop with MWave again. Very disappointing and concerning!

Very disappointing experience with the MWAVE team.

We received a damaged PC, and instead of offering a straightforward replacement or refund, we were advised that damaged parts could be reused in another unit. This is not acceptable, especially when purchasing new equipment.

The process has been slow, communication has been poor, and there has been little effort to resolve the issue in a timely and customer-focused manner. As a business working with the government contract sector, reliability and responsiveness are critical, and unfortunately, this experience has not met those standards.

I would not recommend purchasing from this sales team based on our experience.

Buyer beware …
… what does your warranty mean?

The following probably applies to most products and most warranty support claims.

Purchasing and subsequent delivery of my Logitech Thumb-ball mouse (MX Ergo S at AU$139 delivered) was easy and on time – much as per my prior multiple purchases of various electronic devices from Mwave (Australia). I urgently needed a replacement for I had worn out the Logitech MX Thumb-ball mouse I bought in 2018 (the 3 ball mount points had worn flat making the ball sticky).

I installed/paired the new mouse to my studio PC, easily, and all was good. The next day, the thumb-ball did not move the mouse arrow on the screen, so I checked the devices installation and rebooted the PC. No different. Luckily, I had an identical MX Ergo S on another PC and decided to swap each mouse including its USB wireless receiver. The old one worked and the new one did not, again thus verifying that after one day my new MX Ergo S mouse had indeed failed.

Next move was to contact Logitech’s online help chat which I did (Ticket Number: 17079934). That was easy at the start. I started with a bot but was soon transferred to a real person. Magnificent. However, it soon became obvious that the operator had to tick boxes to progress the help process. I advised that I am an engineer of many years’ experience, and I knew for sure the unit was dead after less than 10 hours service (although I used it for about 1 hour) and detailed my diagnosis procedure. However, I was treated like a lying cheat trying to pull a fast one – that’s what it felt like. Eventually I did agree to download the recommend tool app and yes, it did help me narrow down the actual fault to the new mouse’s USB receiver. It’s important to understand I was not dealing with an operator in Australia but the USA. At 3 hours my patience had waned and after being asked to supply photos, screenshots, and videos I gave up. 3 hours at $100/hr meant I’d wasted $300 on a $130 purchase. Not happy.

I must stress the operator was very pleasant to deal with and understand – he was obviously though following the company’s check list which had to be ticked (checked) off to progress! My frustration was with Logitech’s system and not the person delivering it!

I then contacted Mwave, the retailer I bought the device from. Easy. Got an RMA quickly (Ticket Number: Job# JB647962). The I had to complete the RMA which I did including detailing my diagnosis methodology. Then I got another message – requesting photos, screenshots, and videos including a photo of the serial and part numbers – I had already very clearly typed this into my blurb. With some annoyance and reluctance, I did this. I’m now up to 5 hours of trying to return a $139 delivered product and I am still awaiting authority to despatch my brand new faulty product.

What I do know from this is that if I treated my customers like I’ve been treated here I would not have any customers – I guess treating customers like ignorant criminals as a global business is OK but when your and SME doing likewise is lighting your business death fuse. Who said numbers don’t matter!

Goodness knows if and when a replacement for my faulty Logitech MX Ergo S purchased in good faith is in my hands and on my studio PC! You be the judge as to whether this is fair, reasonable, and equitable?!

John White
Mareeba, Qld, Australia.

My file ref: Y:\WHITE\Property\PCs\MX.Ergo.S\MX.Ergo.S-complaint-260325.docx

Fast delivery. Good price.

Delivery was flawless, and incredibly quick. I am very happy with the product and Mwave.

Just bought a key for Kaspersky total security for a year

It's great if you don't want what you ordered for at least a month....