Mwave Australia Avis 

Have been a customer here for over 10 years. Most recently I ordered speakers. Said 7-10 days dispatch, fine. I need them by a certain date, but it works within this timeframe. I wait two weeks, still 'processing'. I contact them, they say there "could be a delay". I ask them to let me know for sure as I need them by x date. No response. I call them - the supplier is out of stock and next restock is months away. Well, thanks for telling me!
That might not have been a problem if they just let me know when I asked. Super unhappy about this as now it's too late for me to order these from somewhere else. Reading the reviews, seems like a recurring issue, they don't seem to be holding stock and just dropshipping or something. Not coming back.

Quick and efficient purchase. Happy with product.

Terrible customer service, ordered some Ethernet cables on the 13th of December all saying in stock,
submitted a ticket on the 5th of January for an update no response until the 16th of jan, in the response we have stock and will be shipped today or tomorrow.
I followed up again on the 22nd of jan because nothing was shipped yet zero response another message on the 26th no response however i received a email that it had been shipped the next day.
received my order on the 30th of jan and they closed the ticket with no responses at all.
Will never buy from them again

Ordered an NVMe, sent the same day, arrived the day after, amazingly fast and the NVMe works perfectly, thanks!!

Gaslit me for a damaged Gigabyte 3060oc 8gb graphics card that was thermal throttling upon arrival. Refused to refund store credit for 2 months.

Order made on 6/01/2026 11:11:47 PM .Order confirm. Then nothing, inquired on status week later status changed to processing. Then nothing until I made a another request for status told 16/01/2026 the latest
still waiting work no help from Mwave

I've been a customer of Mwave for several years, and I'm sad to say their service has significantly deteriorated. What was once a reliable retailer has become frustratingly unresponsive.
My recent experience highlights these issues: they don't reply to customer emails, and their delivery timeframes are misleading. Communication about delays has been non-existent. I've lost confidence in this business and won't be returning. I'm taking my future purchases elsewhere and would caution other customers to consider alternatives before ordering.

absolutely deceptive - the promised timelines for delivery and response were completely ignored. No proactivity from the company about addressing delays - needed the consumer to hound them regarding the issue. Token responses to initial requests for clarification of delays. Because of the delays other alternative opportunities for progressing equipment needs passed - this is NOT reliable if you have a business depending upon timely delivery of purchased products.

1 star is too many for these crooks. Their website misleads you on stock and shipping times. They lock your funds and don't respond to messages, even through their own ticketing system. Luckily I used PayPal and was able to raise a dispute to get my money back. Then they ignored PayPal for several days. Sadly, my order was finally dispatched and they were able to keep my money.

Ordered a UGREEN 60646 Desk Pillow / Tablet Stand on 26.12.25. Freight cost as much as the product. My order hasn't gone past processing. Contacted them last week - delay from supplier. Contacted them again just now - same 'cut & paste' reply.
Never Again

I ordered Samsung 990 PRO 4TB PCIe 4.0 NVMe M.2 2280 SSD with Heatsink on the 29th Dec. Paid extra for faster delivery. After no delivery for 5 business days (not including the public holidays), I contacted them only to be told they don't have any stock. This was not mentioned on the website when the order was placed. Lady on the phone said they would email me with an update by the end of the day. 2 days later I get an email which just said there is a delay. I responded stating my disappointment and was not advised of the stock issue and I would not have ordered or paid paid extra for faster delivery. The only response I got was "we will let you know when it is back in stock".

Very very poor service.

I bought a MacBook during the Boxing Day sales. I got some weird message about payment verification. Whatever, I thought, give them a few days. It turns out (if you click on the "more" link on their janky webpage) that they want me to send them screenshots of my bank confirming that I paid them. What? Their more recent message suggests that they haven't even secured the product I paid for. But they have my money. What an absolute S***show. Maybe it's in their terms and conditions, I don't know, but why do I need to read a textbook to buy a laptop? It's a simple transaction. I could have gone to officeworks, paid them the money and they would have handed me the damn thing (and price matched). Instead, weeks have passed and I'm faffing about messaging in the hope that they might get it into stock and *might* send it to me some day

I've used MWave for years - recently they've changed hands and it's gone round the u-bend.

At best I think they're drop shipping - at worst, two tickets open and an unfulfilled order that's not been touched in over a week.

I wouldn't mind the delay - but there's no response to any enquiries, not even a "please wait".

Certainly I'll be looking for alternatives and MWave won't get the $$$'s that I spend on tech every year going forward.

Super easy, good service, great product

Easy to deal with.

They haven't shipped the product I paid for after over a month, and they have stopped replying to my messages

Absolutely the worst service I’ve had online. Ordered products that claimed to leave warehouse within 6 days, 6 weeks later I’m chasing my order as no updates or order received. No response to emails, multiple chat messages left and no call back from messages left on phone service. Got someone who answered my attempt at an online chat at week 6 who told me the warehouse was trying to locate my package that was ready to go however it would take some time. I demanded if I didn’t have a tracking number by the end of day cancel my order. I was promised someone would be in touch… what a surprise, have heard from no one, no updates on my account, still waiting days later! Will never use them again.

Not worth the 2% lower prices when the customer service is this terrible. Don't roll the dice with ordering here - if anything goes wrong you're out of luck.

I have order a couple items from them around 40 days ago. They have only sent an email saying sorry we are late with your order. No expected date for delivery, no other communication provided.