if you are considering using MWEB, do yourself a favour and think again.. its worse than trying to get through to the post office in the new south Africa on black Friday afternoon, nice in theor... Voir plus
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Lisez les avis des autres
Logged a call for Advanced Support last Friday morning. We're promised we would be contacted within 3 days... 5 days later there has been no attempt to contact us. I even followed up on the 3rd day,... Voir plus
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My router has stoped working a week ago and have phoned, live support etc and no feedback this is the worst experience regarding support and will not from a IT Company perspective recomend Mweb at al... Voir plus
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I would give Mweb -0 stars if I could. The worst service provider I have come across. The only thing their consultants know is saying sorry for nothing. If you looking for a service provider that will... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
With almost three decades of experience, Mweb aims to bring you better internet in pursuit of a better you. Alongside Fibre and Fixed Wireless connectivity, Mweb also offers web hosting, domain registration, internet security, VoIP, and premium mailboxes. Have questions? Visit https://help.mweb.co.za/ for easy-to-follow support articles. To chat to an agent, download our app or visit our website www.mweb.co.za for Live Chat. Prefer to talk to us over a call? Sales: 087 700 5000; Support: 087 700 0777 and Billing: 087 700 2121 Technical Support Hours: Mon-Fri: 07:30-20:00 Weekends and Public Holidays: 08:00-18:00
Coordonnées de contact
Afrique du Sud
- 087 700 0777
- mweb.co.za
1,6
Mauvais
858 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 76 % de ses avis négatifs
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Customer Service
Logged a call for Advanced Support last Friday morning. We're promised we would be contacted within 3 days... 5 days later there has been no attempt to contact us. I even followed up on the 3rd day, and someone was going to advise on progress of call back. Poor customer service. No way to get help if your fibre is giving an issue.
UPDATE- After writing this review & Mweb responding I got prompt service.
4 septembre 2026
Avis spontané
Réponse de Mweb
Good morning,
We genuinely understand your frustration. Being told that Advanced Support would contact you within three days, only to still be waiting five days later, is not the level of follow-up you should have experienced. We also recognise that you followed up on the third day and were expecting an update on the callback, which makes the lack of communication even more disappointing.
We’d like to help get this back on track. Please email customer-reviews@mweb.com with the review information, a link or screenshot, and the registered email address on your Mweb account so we can verify your details securely. We do our best to respond promptly, with a general response time of up to 24 hours once the necessary information has been received.
We’ll make sure the relevant team has visibility of the missed callback and your follow-up, so that you can receive clear feedback on the next steps regarding your fibre issue.
We appreciate you raising this with us and giving us the opportunity to look into what has happened.
Kind regards,
The MWEB Team
This is the worst customer service I've…
This is the worst customer service I've ever encountered 🚮🚮. I regret even joining this service yerr..that time we're paying for the service that we not even getting.very poor and I'm leaving ngeke.
4 septembre 2026
Avis spontané
Réponse de Mweb
Hello Lehlohonolo. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
Kind regards,
The Mweb Team
Worst experience ever
The billing ever since the contract began has been a nightmare. Contract has been in place since April 2026. The only reason l rated them 1 star is because there is no option for minus star ratings. Every month the billing is a different amount, or double billing. In all honesty l am so tired of being ABUSED by this organization. So the latest is that the account is being double billed as there were outstandings. However at the monthend of the last month the account was in a credit and verified by calling their call centre and holding on for what seemed an eternity. Worst experience ever 🤬🤬🤬😡😡😡
3 septembre 2026
Avis spontané
Réponse de Mweb
Hello Shaylene,
We understand how frustrating it must be to experience ongoing billing issues since the start of the service and then see charges that don't align with what you were expecting. Having to repeatedly follow up for clarity on billing is certainly not the experience we aim to provide.
We'd value the opportunity to resolve this for you. Please email customer-reviews@mweb.com with the review information, a link or screenshot of the review, and the registered email address linked to your Mweb account so that we can securely verify your details and investigate the billing concerns further.
We do our best to respond promptly, with a general response time of up to 24 hours once the necessary information has been received.
Your feedback will also be shared with our Service Quality Team for review and improvement, as we remain committed to delivering a service that meets our customers' expectations.
Kind regards,
Mweb Team
MWEB SUUUCKKKS!
Every time I try to report that my Internet is not working the technicians try to gaslight me into thinking that it’s my problem when it’s clearly on their side. I’ve never had such bad service let alone with Wi-Fi. This has been the worst experience of my adult life.
3 septembre 2026
Avis spontané
Réponse de Mweb
Good day,
We understand how frustrating it must be to repeatedly experience internet issues and feel that your concerns are not being properly heard when you reach out for assistance. We recognise how difficult that can be, particularly when you’re trying to get a connection issue resolved.
We’d value the opportunity to take a closer look at what you’re experiencing and make sure the right information is available for further investigation.
Please email **[customer-reviews@mweb.com](mailto:customer-reviews@mweb.com)** with your review information, a link or screenshot, and the registered email address linked to your MWEB account. Once we have the necessary details, our team can securely verify your account and investigate the connection concerns further.
We aim to respond as promptly as possible, with a general response time of up to 24 hours once all the required information has been received.
We appreciate you bringing this to our attention and giving us the opportunity to look into your experience further.
Kind regards,
The MWEB Team
The service is terrible
The service is terrible! They don’t answer calls and take forever to assist in the app which is meant to be the best way to get support. I have been trying to get ahold of mean technical support for 3 days on the app live chat, live chat online and via phone call. Nobody has answered or gotten back to me. Absolutely ridiculous
1 septembre 2026
Avis spontané
Réponse de Mweb
Hello Matlhodi, we never want our customers to feel unheard or frustrated. Your feedback has been shared with the relevant customer journey teams to review your experience and identify areas for improvement. We are committed to making things better for you and all our clients.
Kind regards,
The Mweb Team
Long-standing MWEB Customer – Sudden Email Connectivity Failure and Inadequate Support
I have connected through Starlink for the past five years without any problems. Then, without warning, I could no longer connect to my email. I tested the connection using a VPN, and my email worked perfectly, which indicates that the problem is related to the direct connection between Starlink and MWEB.
I tried to obtain assistance through MWEB’s chat service, but waited almost 40 minutes for a response. The consultant replied in single sentences, often with five-minute gaps between responses. It appeared that they were handling several chats simultaneously.
Needless to say, I do not blame the individual staff members. I have been an MWEB customer for almost 20 years, but unfortunately, the level of support has deteriorated from excellent to virtually non-existent.
I can still not connect to my emails using Starlink.
1 septembre 2026
Avis spontané
Réponse de Mweb
Hello Merenchia,
We recognise how disruptive it is to still be unable to access your email, particularly after being a long-standing Mweb customer and having relied on the service for so many years. We also appreciate that you’ve taken the time to explain the troubleshooting you’ve already carried out, as this gives us useful context for further investigation.
We’d value the opportunity to resolve this for you. Please email customer-reviews@mweb.com with the review information, a link or screenshot, and the registered email address on your Mweb account so we can verify your details securely. Please also confirm whether you’re unable to send, receive, or both, and include any error message displayed when you try to access your email.
We do our best to respond promptly, with a general response time of up to 24 hours once the necessary information has been received.
Kind regards,
The Mweb Team
Cannot get an OTP from MWEB
Any assistance required by MWEB uses and OTP. Problem is the OTP never arrives making it impossible to connect with the company. Else you can pretend you are a new client, and that gets you talking to someone quickly. After that they put you in a queue to speak to a consultant for which you use at least 20 minutes. In this day and age, that you cannot even get your OTP to be sent to you borders on the criminal.
29 août 2026
Avis spontané
Réponse de Mweb
Hi Renee,
We understand how frustrating it is when the OTP required to access support doesn’t arrive, particularly when this prevents you from getting the assistance you need. We can see that you have since been in contact with our Technical Team, who have assisted you with the matter.
We appreciate you taking the time to raise your concerns around the OTP process and the time spent trying to reach the right team. We’re glad our Technical Team was able to assist and hope the matter has now been resolved to your satisfaction.
Kind regards,
The Mweb Team
I'm not one to write negative reviews…
I'm not one to write negative reviews quickly, but NEVER did I think I would be so dissatisfied with the service of a company... I waited 30 DAYS for these people to activate my line, it worked for 1 single day and now my line is deactivated again. So I tried to call them, got through to the sales team, they said I have to talk to the service department, they put me through, and I waited... And waited... For 30 minutes, finally someone picked up. He told me that he cannot assist me only sales can, BUT THE SALES DEPARTMENT transferred me through to him. And to make it worse, he could not transfer me back because they had clocked off. Pathetic is a compliment for these people. NOT AT ALL RECOMMENDED
27 août 2026
Avis spontané
Réponse de Mweb
Hi Alwyn,
We completely understand your frustration, especially after waiting 30 days for your line to be activated, only for the service to work for a single day before being deactivated again. Having then been transferred between departments and left waiting for assistance would understandably make the experience even more frustrating.
Please be assured that our Activations Team is currently working on this matter and is attending to the issue with your service. They are working towards getting the activation resolved so that your connection can be restored and you can use the service as expected.
We appreciate your patience while the team works through this and gets the matter addressed.
Kind regards,
The Mweb Team
This is the worst service I’ve ever…
This is the worst service I’ve ever received. Poor customer service, no response whatsoever to faults, I have been sitting without service for the past 3-4 working days and when contacting what’s supposed to be the customer service team they don’t answer calls, via WhatsApp I’m receiving feedback saying I will just have to wait for another 3-6 business days to have a technician come out. That would mean I would have paid for the service that I did not receive and inconvenienced. Guess what?! Should I decide to cancel my contract due to poor service and lack of customer support I will be penalised ! This is outrageous to say the least! I’ve been listening to hold music waiting for an agent to contact me for the past 32 minutes?! How is that a realistic wait time? I wouldn’t recommend- deeply regret having taken this service to begin with.
28 août 2026
Avis spontané
Réponse de Mweb
Hi Michell,
We understand how frustrating it must be to be without your internet service while waiting for the fault to be resolved, especially when you rely on a stable connection for your day-to-day activities. This is certainly not the experience we aim to provide.
While the timeframe is the standard turnaround for fault investigations by the network provider, in many cases they are able to attend to faults sooner. We have followed up on your fault and can see that changes have since been made by the network provider. They are seeing positive line readings following those changes. As a next step, please restart both your router and Metrofibre ONT (fibre box) and then test for internet access as it should be restored.
Your feedback will be shared with our Service Quality Team for review and improvement. We remain committed to providing a level of service that meets our customers' expectations and trust that the changes made will help restore your connectivity.
Kind regards,
Mweb Team
WORST POSSIBLE CUSTOMER SERVICE
WORST POSSIBLE CUSTOMER SERVICE! THEY LIE AND KEEP ON TRANSFERING YOU WHEN CALLED OUT! NO ANSWER ON THE CALLS NO ANSWER ON THE APP AND NOT RECEIVING RESPONSE ANYMORE ON WHATSAPP! ALREADY WASTED R1000 NOW THEY WANT MORE! AFTER THEIR MISTAKES!
26 août 2026
Avis spontané
Réponse de Mweb
Hello Annabella,
We understand how frustrating it must be to feel unheard when trying to get assistance and to experience difficulties reaching us through multiple support channels. This is certainly not the level of service we aim to provide.
We would like to gain a better understanding of your experience so that we can investigate the matter further and ensure the appropriate team reviews your concerns. Please email customer-reviews@mweb.com with the review information, a link or screenshot of the review, and the registered email address on your Mweb account so that we can securely verify your details.
Once all the required information has been received, our team will review the matter and respond as promptly as possible. Our general turnaround time is up to 24 hours.
Kind regards,
Mweb Team
I have been using this fibre since may…
I have been using this fibre since may I moved out of my previous unit into one in August but I’m still in the same estate just different units .. I wanted to know if I need another installation in this unit ?
25 août 2026
Avis spontané
Réponse de Mweb
Hello Nicole,
We understand that moving to a different unit within the same estate can be confusing when it comes to your fibre service, and we appreciate you reaching out for clarity.
In most cases, a move of premises request is required when relocating to a new unit, even within the same estate, as the fibre service needs to be activated at the new address. If there is no existing fibre installation in the new unit, arrangements will need to be made for the installation to take place before the service can be activated.
We would be happy to provide you with the specific steps applicable to your situation. For secure and efficient assistance, kindly send an email to customer-reviews@mweb.com including the full review details, the link or image, and your registered Mweb email address. Please note that we can only respond once all the required information has been provided. Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours.
Kind regards,
Mweb Team
If I could get a option to give zero…
If I could get a option to give zero stars I would
I ordered my plan and device and only after a full week I realised I need call THEM BACK I cancelled my order and asked for a refund ! Which I still have not received it’s now two weeks
Mweb is fast to take funds and slow to help you
24 août 2026
Avis spontané
Réponse de Mweb
Hi Shanalee,
We understand your frustration with the delay in receiving your refund, particularly after cancelling your order and waiting two weeks for the funds to be returned.
We’d like to look into this further and ensure your refund query is reviewed by the relevant team. Please email customer-reviews@mweb.com with your account details and a reference to this interaction so we can assist with the next steps.
Kind regards,
The Mweb Team
They are knowledgeable and thorough.
21 août 2026
Avis spontané
Réponse de Mweb
Hi Balarama,
We’re pleased to hear that you found our team knowledgeable and thorough. It’s great to know you received professional and detailed assistance throughout your experience. 🌟
Thank you for choosing Mweb and for sharing your feedback!
Take full control of your fibre experience anytime with the Mweb app Getting Started with the Mweb App (Latest App version: 2.1.14).https://help.mweb.co.za/articles/mobile-app/getting-started/navigating-the-mweb-mobile-app?utm_source
Kind regards,
The Mweb Team
Worst experience in the past few days
Worst experience in the past few days
Bad service
11 août 2026
Avis spontané
Réponse de Mweb
Morning Tshiamo
We understand how disappointing the past few days have been, particularly when you’re experiencing an outage and need clear, timely communication. We appreciate you taking the time to share this feedback.
During an outage, staying informed can make a big difference. You can sign up for Mweb network outage notifications to receive updates when an outage affecting your area is identified, including progress towards restoration. This helps you stay informed without having to repeatedly contact support for updates.
Learn how to get notified about Mweb network outages: https://bit.ly/4wAFmc3
We also recognise the importance of regular updates and clear communication during outages, and your feedback reinforces the need to keep customers informed throughout the resolution process. 💙
Kind regards,
The Mweb Team
My wifi is off and have been buffering…
My wifi is off and have been buffering for months now
Been trying to get hold of them on the phone and chat box no assistance ...
This guy's is bad...stay away from them
13 août 2026
Avis spontané
Réponse de Mweb
Hello Andries
We understand how frustrating it must be to have dealt with buffering for months and then struggle to reach Support when you need help. We’d like to help get to the bottom of the connection issue.
In the meantime, please try these steps:
Restart your fibre equipment: Switch off the fibre ONT and router at the plug. Leave both off for 2–3 minutes, then switch the ONT on first. Allow it a few minutes to stabilise before switching the router back on.
Check the fibre lights: Confirm whether the PON light is stable and whether the LOS light is off. A red or flashing LOS light can indicate a loss of fibre signal and may require technical investigation.
Check the cables: Ensure the fibre cable between the wall/ONT and equipment is securely connected. Avoid bending, twisting, or removing the fibre cable unnecessarily.
Test with an Ethernet cable: If possible, connect a laptop or computer directly to the router using an Ethernet cable. If the connection is stable via Ethernet but buffers over WiFi, the issue may be WiFi-related.
Test close to the router: If Ethernet testing isn't possible, move a device close to the router and check whether the buffering improves.
Check multiple devices: Test more than one device. If all devices experience the same issue, this can help identify whether the problem is with the connection rather than an individual device.
Check your speed: Run a speed test while connected directly to the router, preferably via Ethernet, and note the download/upload speeds and latency.
Avoid a factory reset: Please don't reset the router to factory settings unless advised by our Technical Support team, as this can remove the service configuration.
If the issue continues after these checks, please send us a Live Chat message with your registered Mweb email address and contact number. This will ensure we're able to locate the correct account, check the service status, and arrange the appropriate technical assistance.
Kind regards,
The Mweb Team
It's been 5 days since my last review…
It's been 5 days since my last review and my WiFi is still not working the way it should. It's gotten so bad that even my what's app messages are buffering what's app messages! That use bites of data not even kilobytes. It is completely outrageous.
13 août 2026
Avis spontané
Réponse de Mweb
Morning Tristan
We understand how frustrating it is to still be experiencing connectivity issues after another five days, especially when even basic WhatsApp messages are struggling to send or load.
Our Support team has logged a line fault under reference MWB35349062 after identifying a red LOS light on your fibre equipment. LOS means “Loss of Signal”, which indicates that the fibre equipment is not receiving the expected signal from the fibre network. This can result in slow, intermittent, or completely unavailable connectivity.
Our technical teams are investigating the fault, and you’ll continue receiving updates via SMS as the fault progresses. We appreciate your patience while we work towards restoring a stable connection.
Kind regards,
The Mweb Team
Very quick too sign you up and install…
Very quick too sign you up and install fibre but very slow when reporting an issue with your fibre line.
1 août 2026
Avis spontané
Réponse de Mweb
Hi Theodore,
We understand your frustration with the difference in turnaround times when signing up compared with getting assistance when experiencing an issue with your fibre service.
We’ve checked your account and can see that you’ve spoken with one of our consultants, and your query has since been escalated to our Retentions Team for further assistance. We trust the team will be able to address your concerns and provide clarity on the way forward.
Kind regards,
The Mweb Team
Prompt & helpful response.
13 août 2026
Avis spontané
Réponse de Mweb
Hi Angela,
Thank you for the positive feedback! We’re pleased to hear that you received a prompt and helpful response from our team. Providing efficient support and making things easier for our customers is what we strive for.
Manage your account, updates, and support in one simple place with the Mweb app Getting Started with the Mweb App (Latest App version: 2.1.14).
https://help.mweb.co.za/articles/mobile-app/getting-started/navigating-the-mweb-mobile-app
Kind regards,
The Mweb Team
Try avoid using Mweb
I ordered my package on the 31 of July and it's now the 12th of August and I still don't have WiFi.
Moving in a new apartment is extremely stressful and Mweb has added onto that stress. Corinne had a point about the long waiting before speaking with a representative and its always been like this over the days. It feels like Mweb is extremely understaffed and isnt customer experience oriented.
I have been sending emails to the relevant departments I'm asked to email, about releasing the line so I can get activated. It seems like Mweb is trying to lock the previous tenants down and hold the line until they feel like releasing it. It's quite disheartening to have no other options as well because the line hasn't been released for other services providers to install WiFi.
No one seems to know how to assist and the communication channels for the staff in house seems limited. When I try to ask for someone else in the departments they say they can only escalate the issue and cannot provide details for further follow up.
I hope whoever is reading this has a better experience with Mweb but if your doing some diligence and research before making your mind up, please use other services providers. Mweb is unfortunately not the best way to go.
12 août 2026
Avis spontané
Réponse de Mweb
Hi Chiedza,
We understand how frustrating this must be, especially while settling into a new apartment and having to manage repeated delays just to get your internet service activated. Waiting since 31 July without WiFi, while also being directed between departments regarding the line release, has understandably added unnecessary stress.
We’d like to have your experience reviewed and ensure the relevant details are captured. Please email us at customer-reviews@mweb.com with your Mweb account details and a link to this review so that our Customer Reviews team can assist further.
Kind regards,
The Mweb Team
I cannot believe at 15h45 I am told…
I cannot believe at 15h45 I am told that the onboarding team is not available. Sales I would understand but technical support???? Where are we supposed to get support? What is the purpose of your whatsapp platfrom? Even calling is at nightmare because you stay on the line for more than 30 minutes without getting through to an agent. I only started using MWEB last month but I am already experiencing drop outs.
23 juillet 2026
Avis spontané
Réponse de Mweb
Hi Grace, we understand how frustrating this must be, especially as you’ve only been with Mweb for a month and are already experiencing dropouts. Being told that the Onboarding Team was unavailable at 15h45, after already struggling to reach an agent via WhatsApp and spending more than 30 minutes on a call, understandably adds to the frustration.
We’d like your experience to be properly reviewed. Please email our Customer Reviews team at customer.reviews@mweb.co.za with your registered email address and details of the dropouts and support difficulties you’ve experienced.
Kind regards,
The Mweb Team
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