mycar Tyre & Auto - Parramatta Avis 

I recently attended to pick up my car after repairs, and overall I do like this place — the team on site are always helpful and supportive. This is not a complaint about their customer service at all.

However, my experience this time was quite stressful due to a system issue. I was informed on arrival that the EFTPOS machines were not working. I had planned to pay using Afterpay, but because of the outage, this option wasn’t available and there was no alternative way to complete the payment online.

I asked if it would be possible to leave a deposit or provide ID and return to finalise payment once the system was restored, but I was advised that the car could not be released without full payment.

This situation wasn’t caused by the customer, yet it left me feeling stuck and overwhelmed with no options. I ultimately had to borrow money just to retrieve my car.

I believe management should have better contingency plans in place for situations like this, so customers are not put under pressure due to system failures beyond their control.

the guy at the reception there did not care about what was happening. he literally said " i do not know i got distracted and forgot" what i asked him to do. Which was change my DRL in my car after leaving the car there for 5 hours. everything else was done okay.

Great service. Needed the car by a certain time for work and they accommodated with no hassle despite having I.T issues through the day causing delays for customers. Appreciate the customer service!

Prompt response to my questions and service was completed within the time span nominated. Very satisfied with he service.

I love the staff at Parramatta, always so helpful and take the time to talk me through all my options, you never have the feeling they are trying to oversell you on repairs or parts. I’m truly ignorant when it comes to my car and as she is an old gal, and so is the car! I’m so happy the staff here care.

very through, easy to book in the service, good pricing, flexibility re drop in and collection of the car, 12 months roadside assistance

Exceptional service! Accommodated my booking urgently, let me drop off my car early and pick up right at closing, so I didn’t have to cancel my work commitments. Great communication, easy to pay online, reasonable price. I am so grateful, thankyou!

Because of the severe they give and never try to put anything over the customer

Staff very helpful and quick service

Great service but despite paying for the service it has not been emailed to me. Please email the invoice
.

Great service! Staff really helpful!

Very good experience with Mycar. No problem booking in for the log book service and a pink slip. My car is old and the tyres needed to be changed. Also additional things that I felt during driving, all taken care of. Very pleased with the service. Got everything done on the same day.

Service excelent, fast, reliable and good customer service.

Great service! I will definitely come back!

Always reliable and helpful.

Excellent service

Friendly and helpful

"No fuss" appointments, up front quotes, and excellent phone communication if it turns out that additional work is recommended or required. Charges are reasonable IMO. Efficient and courteous staff. I have only positive things to say of my 2 recent dealings with MyCar, Parramatta Westfield. I will definitely have my Corolla serviced there again in due course.