mycar Tyre & Auto Avis 

I booked my vehicle in for new tires & wheel alignment from 9:00am–12:00pm, having paid in full two weeks earlier to secure that booking window. I arrived on time as scheduled.

When I dropped the car off, I found the customer service interaction unprofessional and it left me feeling uncomfortable. The staff member made several unusual comments about death that were inappropriate in a customer service setting.

At drop-off, I explained that I needed the car back no later than 1:00pm as I was working that afternoon. I specifically arranged my day by taking the morning off to accommodate the booking.

At 12:40pm, I received a phone call which I assumed was to let me know my car was ready for collection. Instead, I was told that the tire change hadn't even been started and that the car would be ready later that day.

I explained that I needed the vehicle for work and had made this clear when I booked it in. The response I received was essentially, "Well, come and pick it up then. What other day would you like to book it in?" There was no apology, no acknowledgement that my time had been wasted, and no attempt to find a solution. I explained that I had taken the morning off specifically for the appointment, but this appeared to make no difference.

The overall experience left me feeling that my time was not valued. I had paid in advance to secure a specific booking window, organised my work commitments around that appointment, and yet the service had not even commenced by the end of the agreed timeframe. The lack of communication, accountability and customer care was extremely disappointing.

I'm giving two stars because the price match was competitive. However, the requirement to pay for the service upfront before any work is carried out feels like a hard-sell tactic and, given my experience, only added to the frustration.

Absolutely horrendous place for emplyment. Racsim is on its peak

The girls at Ballina My Car were exceptional and solution oriented. Thank you so much for your quick response, great customer service and professionalism. It is rare to see such a great, honest and friendly team these days. Thank you so much, Nick and Iva

Staff incredibly helpful and professional. Got the date wrong and brought the car in a day early but they fit me in anyway

Great service once again from the team last week. Just a simple bulb replacement at short notice, but they were able to help with no fuss and provide a speedy fix.

Good service all round

I have been a return customer for many years. The staff are accommodating friendly and happy to help. I wouldn't go anywhere else. Thanks guys.

My vehicle was booked in for a service. The day and time was confined over the phone. I attended MyCar at Lansell Plaza at Kangaroo Flat and the service was not recorded in their system. What is unusual with this booking was a text message from another mechanic confirming same date and time for the service. I never used this service in the past for my vehicles and thought this email was sent in error. After been turned away at MyCar I went to this other mechanic who provided confirmation by text message and they also said my vehicle was not booked on their system. I believe my personal information was shared without consent and no communication about transfer of service to another mechanic. Please be careful of MyCar at Lansell Plaza and your personal details

Turned up in a tow truck and they fit us in despite their full workload. Very happy!! Honest, reliable and friendly service. Competitive prices. Highly recommend. Thankyou!!!

Absolute joke took my car here for a basic wheel alignment, they didn't tighten the upper control arm bolts up properly and they came loose a couple of weeks later, I only noticed when my car started pulling hard to the left, so I tightened the bolts back up and something didn't seem right so I took it to a different place to get an alignment and the locking bolts on the tie rod ends had been rounded off so they either didn't touch them which they would have had to cause the torsion bars had just been wound up 2" or rounded it off and said nothing to me about it. But overall very disappointing and I definitely will not be returning to any of there stores.

I am an older female driver and I was treated with the utmost respect. My job was completed in a very timely manner. I came away feeling very happy with the experience.

Timely completion of a check of my car plus good value for service

First service today with mycar at Buddina. So easy to book and get the best treatment from Russell and his team . Quick and efficient and the price was very reasonable. I will be using mycar from now as I was very pleased with the whole experience. Thanks guys .

I am extremely disappointed with the service and lack of accountability shown by MyCar Gladstone.

We had our vehicle booked in for the 29th of June at 8:30am and travelled from Monto, taking time off work and organising accommodation based on their advice that they would need the car overnight. After already making the trip, we received a message at 9:00am advising they were closed due to unforeseen circumstances.

When we arrived on the day, staff who were there turning customers away informed us that the store was closed because one manager was on their day off and the other had a family emergency. While we completely understand that emergencies happen, this made it even more frustrating that customers were not notified earlier, especially those travelling long distances.

We were fortunate enough to get the car into Gladstone Mechanics instead, and they have been absolutely amazing throughout this process.

What made this experience worse was the follow-up. When we called on Tuesday regarding compensation and sourcing the part, we were told they did not have the part and were then given a lecture about how “medical emergencies happen” and that we needed to understand that. While we understand emergencies can happen, that does not excuse the complete lack of communication before our appointment or the financial loss we incurred.

At that time, we were told to contact support and that the accommodation costs would be refunded. However, on Wednesday, we were contacted again and told they “didn’t see the problem” because we were able to get the car into another mechanic and therefore “no money was wasted.”

That is simply not true.

We only booked accommodation because MyCar advised us they would need the vehicle overnight. If the booking had been cancelled with reasonable notice, we would not have needed to stay at all. The fact we managed to find another mechanic was pure luck and does not remove the inconvenience, stress, or unnecessary expenses caused.

To make matters worse, it was implied that because we admitted we found another mechanic, there was no longer an issue. That is a poor attitude toward customer care and accountability.

After all of this, the only resolution offered was a free check-up if we return. Considering we live over two hours away and experienced such poor service, this offer is unrealistic and does little to address the actual problem.

Overall, this experience was handled poorly from start to finish. The lack of communication, empathy, and accountability is unacceptable.

THE WORK THAT i ASKED TO BE DONE, WAS NOT DONE. a MAJOR SERVICE IS NOT JUST "A CHANGE OF OIL AND GREASE". i ASKED FOR A MAJOR SERVICE AND i ASKED FOR A LEAK TO BE FIXED. NEITHER WAS DONE. i ASKED HIM TO SOURCE THE PARTS FOR THE CAR BUT, AS YET, HE HAS NOT EVEN ATTEMPTED TO DO SO. BEFORE I BOOKED IT IN, HE SAID HE COULD DO THE WORK. NOW, IF I WANT THE WORK DONE, I HAVE TO TAKE IT BACK AGAIN (ANOTHER DAY WITHOUT THE CAR) AND I HAVE TO GET THE PARTS FOR HIM. I WAS NOT IMPRESSED.

I rarely leave negative reviews, but after this experience I feel other customers deserve to know what happened.

I booked my vehicle in well in advance and provided the collection timeframe the workshop requested. Despite this, when I collected my car, no one took the time to explain the outcome of the service or discuss the inspection findings.

Only after reviewing the paperwork myself did I discover that my battery had failed its health test and that suspension components required monitoring. These are important findings that any reasonable customer would expect to have explained before leaving the workshop.

Instead, I had to contact the store, make phone calls and exchange multiple emails simply to understand the condition of my own vehicle and what the service report actually meant. That should never be the customer’s responsibility after paying for a professional service.

When I asked why none of this had been explained, I was told the workshop was too busy and there wasn’t enough time. The store manager also acknowledged they were extremely busy. While I appreciate the honesty, being busy is not an acceptable excuse for failing to communicate important information about a customer’s vehicle. If workload prevents staff from providing an adequate handover, that is an internal operational issue not something customers should be expected to accept.

What made the experience even more disappointing was the response I received when I explained that other mycar stores had always taken the time to walk me through the service report and explain any issues found. Rather than acknowledging that this was a reasonable expectation, I was effectively told that if I wanted that level of explanation, I should go back to those other mycar stores.

I found that response dismissive and unprofessional. Customers should be able to expect the same standard of communication and customer service at every mycar location. No customer should be told to go elsewhere simply because they asked reasonable questions about their own vehicle.

I also had to seek clarification about service items that I had paid for but which were not completed as I expected. Again, this required further follow up after I had already collected my vehicle. At no point should a customer have to chase information or seek clarification about work included in a paid service.

What disappointed me most was not just the lack of communication, but the attitude I experienced when I simply wanted to understand the condition of my own car. Asking reasonable questions should never be treated as an inconvenience.

To the manager’s credit, he acknowledged that my experience did not meet mycar’s expected standards and apologised. However, that does not change the fact that I had to spend my own time making phone calls and sending multiple emails simply to receive explanations that should have been provided when I collected my vehicle.

A professional vehicle service is about more than changing the oil and completing a checklist. It includes clear communication, transparency and ensuring customers understand the condition of their vehicle before they leave the workshop.

I have previously had positive experiences with other mycar locations, which is why this experience was so disappointing. I wasn’t asking for special treatment I was simply expecting the same standard of service that I had received from other mycar workshops.

I genuinely hope this feedback is taken seriously because no customer should have to chase answers about their own vehicle or accept “we were too busy” as a reason for poor communication. Customers deserve to be treated with respect, regardless of how busy a workshop may be.

My experience with Mycar Maroochydore, when I had a punctured tyre, was made easier with the polite, prompt and courteous service I received all the way through from Michael and his team. I would highly recommend this company.

The friendly and prompt service was second to none. The staff at mycar Tyre and Auto - Arana Hills are excellent. I have been servicing my two vehicles with them for the past four years and couldn't be happier with the service they provide. I highly recommend them to anyone looking for a quality tyre and auto service at a great price.

No booking. We had an emergency flat tire and they helped us instantly with outstanding service. Very impressed with the friendly team!

When driving to an appointment today my tyre started making a noise like a flat. I pulled over and discovered a bolt head in the middle of the front tyre tread. The tyre was still fully inflated so we called Mycar tyre and auto Findon - they said bring it straight in - they fixed it on the spot (12mm bolt in tyre) they didn't charge for the service and the tyre is completely fixed.