My Car Key Hero Avis 

216
•
TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Brilliant service. Called to get a new key for my vehicle and they arranged for someone to arrive same day, even though they had to travel slightly further than planned they didn't charge extra for th... Voir plus

Noté 5 sur 5 étoiles

From start to finish excellent service,everything explained clearly ,they kept me updated as they said they would regarding times. Lovely guy who came out and was very nice to my elderly parents. All... Voir plus

Noté 4 sur 5 étoiles

Got in touch with this company after losing our car keys, they acted respectfully promptly, which was appreciated. Sam contacted me to let me know he was on his way, the job was done professionally. M... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Came out to program a new key, they left with the key not being able to start the car So I got the vehicle diagnosed and received an error code B2033:4A Dongle not ok… meaning there is a fault i... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de serrurerie d'urgence

Écrit par l'entreprise

My Car Key Hero provides emergency and non-emergency Auto Locksmiths services across the UK 24/7. The best specialists provide round-the-clock service for over 90% of car models.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

216 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,9

Tous les avis

(216)

5 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

THESE RIP YOU OFF MY DAUGHTER LOCKED…

THESE RIP YOU OFF MY DAUGHTER LOCKED HER KEY INSIDE HER CAR,THESE TURNED UP OPENED THE CAR DOOR WITHIN 5 SECONDS £180 STAY AWAY,THE REPLY TO THE REVIEW IS A JOKE RIP OFFS

26 novembre 2024
Avis spontané
Logo de My Car Key Hero

Réponse de My Car Key Hero

Good afternoon, William,

Your service appears to have been priced accordingly to coincide with the urgency and prioritisation of the service given your circumstances.

I am sorry to hear that you are dissatisfied with the service being completed within 5 seconds; but this is the brilliant expertise you paid for.

Kindest regards,

Lewis
Customer Service Manager

Noté 5 sur 5 étoiles

The service does what it says it will and quickly.

Prompt and professional.

17 novembre 2024
Avis spontané
Logo de My Car Key Hero

Réponse de My Car Key Hero

Good afternoon Angela,

Thank you so much for such positive feedback.

We are very happy that our locksmith and office staff were so professional and that the service was so prompt.

We will let the team know of your feedback.

Kind regards,
Jasmine.
Customer Service Supervisor.

Noté 5 sur 5 étoiles

Absolutely spot on Nissan Xtrail

Absolutely spot on. The ordering process was easy and we were given a day once the fob was ordered. I was given a 4 hour slot and the locksmith called half an hour in to say he'd be with us shortly. The locksmith was brilliant. He cracked straight on after advising of a potential problem with our car's ECU (corrupted program)... he assured us that if ours was in the affected batch, he would abort and signpost us to Nissan to save any issues. As it was everything went very smoothly and all done in no time. Brilliant service, thank you!

22 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Don't get me wrong it was expensive but…

Don't get me wrong it was expensive but given the circumstances. The team were amazing and Dave the engineer was a great bloke. Super helpful. Back on the road after about 3 hrs of the first contact. Thank you all so much. You saved our holiday.

28 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

rom the start of my first phone call…

From the start of my first phone call to the arrival of the van outside my flat, I found the service excellent. I was given regular update phone calls and the company bent over backwards to work around my busy schedule. Highly recommend.

7 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Highly recommended!

Definitely would reccomend this company. They were efficient and prompt over the phone. Were able to speed up the call out time as we were in a hurry. Reasonably priced. The young man who came out gave us a call before he arrived. Opened our car door in no time.
I do honestly reccomend this company as the service was not fussy but straightforward no hassle to deal with on top of what you're already dealing with (stress of car keys locked in car, parked in Tesco car park and unable to find spare key!!)
Cost was £160.00 + VAT
Honestly not sure how expensive or reasonably priced but like I said didn't have a choice but had peace of mind! Thank you so much to the young man on the phone and the young man who came out on the call- definitely our heroes!

6 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

From start to finish excellent…

From start to finish excellent service,everything explained clearly ,they kept me updated as they said they would regarding times. Lovely guy who came out and was very nice to my elderly parents. All sorted within the timescale they said too.
Cannot fault this A* company to use , especially when your panicking over lost keys! Put my parents minds at ease ! Thankyou so much, would highly recommend from initial contact phonecall to the fitting and new keys! 👌

26 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Great service.

I had a relatively complicated problem in that my Mk 5 VW Golf's key wouldn't turn in the ignition. I was a little sceptical, as I had to pay up front and several.places had refused on the grounds of it being too much hassle. These guys were great. Had to order a part but got me sorted in two days. They kept me informed all the way. Nicky the guy that came out was great. Recommended!

14 juin 2024
Avis spontané
Noté 1 sur 5 étoiles

Avoid like the plague

Avoid like the plague. Tell lies. So 1st cancellation was because an audit was taking place but we all know audits are planned even Lewis the customer service manager agreed and said this. Wednesday went to a ca not the La postcode he should have so he wouldn’t travel 40 minutes to the correct place. Offered 50 pounds back refused this Lewis offered me 70 back agreed to discover Ini had already processed the 50 pounds I had refused. Anyway to today man arrived said keys are fine yep great BUT you was coming for the immobiliser. Failed job now waiting for a call back from the manager to offer me a refund minus call out fee. Nope not happening AVOID this company at all costs!! So much stress and they couldn’t care less regarding customer service sp503366351res is reference number Dan Heather Thorn

25 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

I must say i have not received service…

I must say i have not received service like this in a long time!
You guys are the best!
Organised
Very friendly and understanding.
The guy who came to fix my keys was extra professional his working space was spotless and he was a great help!
I went to Kia garage and received horrible customer service and no help whatsoever you guys went above and beyond! Thank you for making my day! Absolute super stars. (Phone call I made was also very professional and helpful) both those employees deserve a prease!

17 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Swift service

Swift service.
Professional in all regards and went out of their way to assist me with my issue.
Very happy with all concerned.

15 mai 2024
Avis spontané
Noté 4 sur 5 étoiles

Very good but expensive

Very good but expensive! My key broke they came and fixed it in the middle of nowhere and the guy who did it was friendly, quick and did a good job. I guess you have to pay for that

6 mai 2024
Avis spontané

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