My Car Key Hero Avis 

216
•
TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Brilliant service. Called to get a new key for my vehicle and they arranged for someone to arrive same day, even though they had to travel slightly further than planned they didn't charge extra for th... Voir plus

Noté 5 sur 5 étoiles

From start to finish excellent service,everything explained clearly ,they kept me updated as they said they would regarding times. Lovely guy who came out and was very nice to my elderly parents. All... Voir plus

Noté 4 sur 5 étoiles

Got in touch with this company after losing our car keys, they acted respectfully promptly, which was appreciated. Sam contacted me to let me know he was on his way, the job was done professionally. M... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Came out to program a new key, they left with the key not being able to start the car So I got the vehicle diagnosed and received an error code B2033:4A Dongle not ok… meaning there is a fault i... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de serrurerie d'urgence

Écrit par l'entreprise

My Car Key Hero provides emergency and non-emergency Auto Locksmiths services across the UK 24/7. The best specialists provide round-the-clock service for over 90% of car models.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

216 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,9

Tous les avis

(216)

5 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I lost my only car key

I lost my only car key and the whole process was excellently managed from my initial phone call, to payment and invoice to the engineer coming and offering a swift but great service. Highly recommend

15 novembre 2023
Avis spontané
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Réponse de My Car Key Hero

Hello Joe,

Thank you for leaving us feedback we really appreciate it. I am happy to hear that you found the whole process well managed from start to finish and that our service was quick and efficient. Thank you for saying that you would recommend us we really appreciate it. I will pass on your comments to the team.

Best wishes,
Beccy

Noté 5 sur 5 étoiles

Top job

Great and fast service locksmith was fantastic and very polite great job

15 novembre 2023
Avis spontané
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Réponse de My Car Key Hero

Hello Stewart,

Thank you for taking the time to leave us feedback we really appreciate it. I'm glad to hear that you found our service fast and that you found our locksmith polite and he did a great job! I will pass on your kind comments to the team.

Best wishes,
Beccy

Noté 5 sur 5 étoiles

I lost my only copy of my car key

I lost my only copy of my car key with remote central locking fob. Disaster! But the RAC recommended My Car Key Hero and they provided prompt, efficient service. Control room call handler was helpful, booked me a callout for the same day. Engineer / locksmith sent message when en route and was helpful and friendly on arrival. Quickly programmed a new key for my car and I'm back on the road within a few hours. Excellent.

12 novembre 2023
Avis spontané
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Réponse de My Car Key Hero

Good afternoon,

Thank you for taking the time to review our service.

I'm glad you received prompt, efficient service. If you need anything in future, please get in touch.

Kind regards,

Kayleigh

Noté 5 sur 5 étoiles

Great service

Great service. Rang up Saturday afternoon and they came Sunday morning to sort the van out. Speed professional service. Would use again. 👍🏻

12 novembre 2023
Avis spontané
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Réponse de My Car Key Hero

Good afternoon,

Thank you for taking the time to review our service.

I'm glad you received a professional service. If you need anything in future, please get in touch.

Kind regards,

Kayleigh

Noté 5 sur 5 étoiles

Very accommodating

Very accommodating. Competent engineer. Job done in less than 45 minutes. Would thoroughly recommend them to anyone

10 novembre 2023
Avis spontané
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Réponse de My Car Key Hero

Good afternoon,

Thank you for taking the time to review our service.

I'm glad you received prompt, efficient service. If you need anything in future, please get in touch.

Kind regards,

Kayleigh

Noté 5 sur 5 étoiles

Reasonable price and good service

8 novembre 2023
Avis spontané
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Réponse de My Car Key Hero

Good afternoon,

Thank you for taking the time to review our service.

I'm glad you received good service. If you need anything in future, please get in touch.

Kind regards,

Kayleigh

Noté 5 sur 5 étoiles

Super helpful locksmiths

I had 2 locksmiths come out to fix the keys for my van. They were both fantastic and really pleasant people. On the first visit he couldn't fix it without ordering a different key, he explained it all really clearly and told me what would happen next. Within a couple of days the new key was ordered and another guy came to fix it. He was really great, helpful and very polite.
Job done and everything is working.
My only criticism is the fact that you Google the place and it says it's local, but then you get calls from phone numbers all over the UK. The company seemed to be called one thing on the website and another when they text me and took my payment. Is it car key hero, or is it we've got the key?? That made me feel nervous like it might be a scam, but clearly it's not. Probably a national company with local franchises or something?
But the locksmiths were amazing, couldn't have asked for nicer guys.

6 novembre 2023
Avis spontané
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Réponse de My Car Key Hero

Good afternoon,

Thank you for taking the time to review our service.

I'm glad you received fantastic service. You are correct, we are a national company. We have multiple locksmiths on the road who are local to you. I apologise if this was confusing.

If you need anything in future, please get in touch.

Kind regards,

Kayleigh

Noté 5 sur 5 étoiles

Lost my only car key was in a panic

Lost my only car key was in a panic , this company saved the day would highly recommend, excellent service . Locksmith was very friendly

5 novembre 2023
Avis spontané
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Réponse de My Car Key Hero

Good afternoon,

Thank you for taking the time to review our service.

I'm glad you received excellent service. If you need anything in future, please get in touch.

Kind regards,

Kayleigh

Noté 5 sur 5 étoiles

Great service guy text me 30 minutes…

Great service guy text me 30 minutes before arriving did great job was very efficient and friendly

5 novembre 2023
Avis spontané
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Réponse de My Car Key Hero

Good morning,

Thank you for your review.

I'm really glad you are happy with the service and experience. If you need anything in future, please do not hesitate to get in touch.

Kind regards,

Kayleigh

Noté 1 sur 5 étoiles

Absolute sh1te

Don’t recommend , 5h1t service, they messed me around for three days. It ended up costing me almost £300 just to get a key cut. Was meant to get it fixed early in the morning, I said anytime as long as it’s done by 4:30 as I had work, they told me they made a note of that, I then had no word from them all day so phoned around 2 for an update where they said the locksmith was in London and will be with me soon, I then waited another hour and phoned back to which they replied that he would be with me around 6, I said I can’t do that I have work at 4:30 which I said yesterday, Apparently they failed to make a note of that even a free telling me they had. They then dispatched a different locksmith to come and help me, he then proceeded to basically break into my car and tell me I needed to leave my car unlocked over night as he had no tools to cut a new key on him. This made no sense as I had explained the problem over the phone so they were aware that I needed a new key. I left my car unlocked overnight and made an appointment for the following morning, stressing the fact that it needed to be done by 11:30 as I had work. The next morning I woke up to a message saying someone was on their way, at 11 I had another message saying they had cancelled and someone would be with me between 12-2. I cancelled and rebooked for the next morning. As i left for work that day the locksmith phoned me to tell me he was 20 minutes away, this was 10 minutes after i had cancelled, I turned around and waited for him as i wanted the issue resolved, i proceeded to sit waiting for 50 minutes for him, he wasn’t picking up the phone calls or answering messages so I gave uk and went to work, just for him to phone me once i arrived to say he was at my house an hour after he said he would be there, Apparently this was cause he was talking to his manager. Absolute p1ss take, why ask when I need it done by when you’re just going to ignore it anyway. Absolutely 5h1t service and was left unknowing the whole time, the only time I was updated was when j phoned them up each time. I just got messed around the whole three days, ridiculous.

4 novembre 2023
Avis spontané
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Réponse de My Car Key Hero

Good morning,

I have reviewed your claim and it was not initially sold as a key, we sold a diagnosis based on the information you had provided.
You advised the key wouldn't go in and out of the door barrel and you can't get in to the vehicle. We arranged for a locksmith to come out, gain access to your vehicle and check the door barrel.

The following day we sold a spare key, however no time frame was provided. I apologise this didn't meet your expectations.

If you wish to discuss this further, please do not hesitate to get in touch.

Kind regards,

Kayleigh

Noté 5 sur 5 étoiles

Wow so quick to respond

Wow so quick to respond. Professional job the lad so polite and tuck no time getting my keys bk .thanks

29 octobre 2023
Avis spontané
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Réponse de My Car Key Hero

Good morning,

Thank you for your review.

I'm really glad you had a great experience with us. If you need anything in future, please do not hesitate to get in touch.

Kind regards,

Kayleigh

Noté 5 sur 5 étoiles

Swift and reliable service

Swift and reliable service. Highly recommended.

26 octobre 2023
Avis spontané
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Réponse de My Car Key Hero

Good morning,

Thank you for your review.

I'm really glad you had a great, swift service and experience. If you need anything in future, please do not hesitate to get in touch.

Kind regards,

Kayleigh

Noté 5 sur 5 étoiles

Very good came earlier than they first…

Very good came earlier than they first said very quick service and Connor the technician was very professional

23 octobre 2023
Avis spontané
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Réponse de My Car Key Hero

Good morning,

Thank you for your review.

I'm really glad you had a great service and experience with Connor. If you need anything in future, please do not hesitate to get in touch.

Kind regards,

Kayleigh

Noté 5 sur 5 étoiles

Very good company and very quick to…

Very good company and very quick to make a new remote for my suzuki I recommend this company to anyone who has a key problem

22 octobre 2023
Avis spontané
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Réponse de My Car Key Hero

Good morning,

Thank you for your review.

I'm really glad you had a great, speedy service and experience. If you need anything in future, please do not hesitate to get in touch.

Kind regards,

Kayleigh

Noté 5 sur 5 étoiles

Great service

Great service , very professional & got the job done on same day , would recommend without hesitation .

18 octobre 2023
Avis spontané
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Réponse de My Car Key Hero

Good morning,

Thank you for your review.

I'm really glad you had a great service and experience with us. If you need anything in future, please do not hesitate to get in touch.

Kind regards,

Kayleigh

Noté 5 sur 5 étoiles

key programming

The young gentleman arrived on time, quickly and precisely solved the problem with my key, I am very grateful, great service, I appreciate them
Thank you

17 octobre 2023
Avis spontané
Logo de My Car Key Hero

Réponse de My Car Key Hero

Good morning,

Thank you for your review.

I'm really glad you had a great, speedy service and experience. If you need anything in future, please do not hesitate to get in touch.

Kind regards,

Kayleigh

Noté 5 sur 5 étoiles

Keys locked in Car

Took 3 hours to arrive following initial telephone call. We were informed when they were on the way to us following their last call. Issue sorted out within 10 mins. Friendly & courteous gentleman. Great service. Thank you 😊

13 octobre 2023
Avis spontané

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