Took quite a while to arrive and the sticker book I had purchased had been squashed into the box so it’s bent and ripped. Otherwise, the potty and stickers look great and fingers crossed my daught... Voir plus
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Lisez les avis des autres
We bought the reusable training pants for our two year old daughter. They are fantastic - a lovely stretchy material, so a nice comfortable fit and easy to pull up and down (unlike some other brands t... Voir plus
L'entreprise a répondu
We ordered a My Carry Potty from Amazon, but unfortunately it arrived damaged. I reached out directly to My Carry Potty, and within hours, Ellie and Katie responded with such kindness and efficiency... Voir plus
L'entreprise a répondu
Originally bought a carry potty for my son back in 2020 and was impressed with the products so only seemed right to purchase again this year for our daughter who is now potty training. She was able... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Since 2005, My Carry Potty has helped over 1 million parents to make potty training consistent, stress-free and fun for their little ones. They offer an extensive range of award-winning toilet training accessories and educational products, designed in the United Kingdom by ITV toilet training expert Amanda Jenner. They are home to the world's only leakproof potty, with a unique handle and a revolutionary leakproof seal that makes My Carry Potty® the perfect solution for potty training.
Coordonnées de contact
7B Milburn Road, BH4 9HJ, Westbourne, Royaume-Uni
- customerservices@mycarrypotty.co.uk
- mycarrypotty.com
3,8
Bien
172 avis
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A répondu à 44 % de ses avis négatifs
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Shocking customer service on Tik Tok
I discovered this company on Tik Tok Live, their products caught my eye. The Dinosaur stool and seat set to be exact. I thought this would be perfect for attempting to toilet train my autistic child. I engaged in the live for well over an hour, the presenters were really engaged with the viewers asking if there was anything we wanted to see, any questions and then what we wanted to have go into a flash sale. I requested this specific set several times but was ignored as they favourited a lady in the live who was vocally upset she didn’t win their giveaway and put the potty she requested into a flash sale despite it already having a percentage off its original price.
Annoyed at this and how much time I’d wasted trying to engage to purchase the product I wanted I messaged their customer services to be fobbed off then eventually ignored. They only want to sell potties and make money from those and if like me you didn’t want a potty but a toilet seat set then unlucky you won’t be served or cared about.
Ok I get the message I’ll spend my money elsewhere.
28 octobre 2025
Avis spontané
Réponse de My Carry Potty
Hello,
Thank you so much for leaving us a review.
We’re really sorry to hear that you felt disheartened after our live, it’s never our intention to make anyone feel that way.
We’ve reviewed your messages, and I can confirm that our customer service team has responded to each one. Please rest assured that we haven’t ignored any of your messages. We’re truly sorry that you felt you were “fobbed off,” as that was certainly not our intention.
As we mentioned, we’re still quite new to TikTok Lives and are continuously learning how to make them as fair and enjoyable as possible. We try to rotate the items included in our flash sales and giveaways sometimes they feature our potties, and other times our seats or step stools.
Thank you again for your feedback and understanding as we continue to improve.
Warm regards
My Carry Potty
Best customer service I've ever experienced
I reported an issue with my potty and received a response so fast I thought it was auto response! They have been so helpful and efficient and less than 12 hours later, replacement on its way.
Absolutely amazing service! Thank you Ellie!
24 octobre 2025
Avis spontané
Réponse de My Carry Potty
Hello,
Thank you so much for taking the time to leave a really kind and thoughtful review on your experience with our customer services team and the My Carry Potty products.
This is greatly appreciated and we are happy they were able to help.
Wishing your little one success on their potty training journey! - My Carry Potty Team x
Very good quality training seat and…
Very good quality training seat and step stool set, great price to, had a bit of an issue with the courier but customer service dealt with promptly and I had great communication with them so very happy
29 septembre 2025
Réponse de My Carry Potty
Hello,
Thank you so much for taking the time to leave a really kind and thoughtful review on your experience with our customer services team and the My Carry Potty products.
This is greatly appreciated and we are happy they were able to help.
Wishing your little one success on their potty training journey! - My Carry Potty Team x
Pants ordered for 2-3
Pants ordered for 2-3, very cute when they arrived.
My girl is average size and they’re not very big, I doubt she’ll be wearing them in 3 months, they’re pretty small.
The protection isn’t in the full pants and my girl was soaked in 30 mins, she’s still learning the potty atm.
I did email customer service but they just gave lots of sales sbeel and closed it down.
27 septembre 2025
Réponse de My Carry Potty
Hello,
Thank you so much for taking the time to leave us a review — we truly appreciate your feedback.
We’re really sorry to hear that you felt we didn’t offer enough support. Please know that we are always here to help and want to ensure you have the best possible experience with us.
Our sizing is based on average high street measurements, but we do recommend using our sizing guide to find the best fit.
As for our training pants, they are not designed to be leak-proof. They are intended as a tool to support potty training by helping little ones understand when they’ve had an accident, encouraging them to use the potty next time.
We've sent a follow-up email and would love to hear from you if you have any more questions. We're more than happy to offer further support.
Warm regards,
My Carry Potty Customer Services
Brilliant company
Brilliant company, very helpful customer service and product support!!
3 octobre 2025
Avis spontané
Réponse de My Carry Potty
Hello,
Thank you so much for taking the time to leave a really kind and thoughtful review on your experience with our customer services team and the My Carry Potty products.
This is greatly appreciated and we are happy they were able to help.
Wishing your little one success on their potty training journey! - My Carry Potty Team x
Amazing customer service!
We have been using the my carry potty for a few months now and unfortunately, the latch on the lid broke. I contacted customer services and they immediately sent out a replacement as it was still under warranty. Fab service, highly recommended!
2 octobre 2025
Avis spontané
Réponse de My Carry Potty
Hello,
Thank you so much for taking the time to leave a really kind and thoughtful review on your experience with our customer services team and the My Carry Potty products.
This is greatly appreciated and we are happy they were able to help.
Wishing your little one success on their potty training journey! - My Carry Potty Team x
Fantastic Customer Service
Unfortunately the potty arrived damaged.
However, their customer service was fantastic and sent out a replacement within a couple of days.
The lad loves it as well, patterns make it friendly and welcoming.
15 septembre 2025
Avis spontané
Réponse de My Carry Potty
Hello,
Thank you so much for taking the time to leave a really kind and thoughtful review on your experience with our customer services team and the My Carry Potty products.
This is greatly appreciated and we are happy they were able to help.
Wishing your little one success on their potty training journey! - My Carry Potty Team x
Carry potty replaced
We ordered a Carry Potty in June 2025 as we were emigrating to Australia and starting potty training. It turned out to be the perfect travel companion – it goes everywhere with us, makes car journeys stress-free, and is a much cleaner option than most public toilets.
When we arrived in Australia, the internal catch unfortunately broke and the lid wouldn’t stay closed. We were gutted because it had been so handy. I reached out to Carry Potty and spoke directly with Ell!e, who was incredibly helpful from the very first email. She quickly arranged for a local distributor here in Australia to contact me, and before long a brand-new Carry Potty was delivered.
We’re so impressed with both the product and the customer service. Very happy customers – thank you again!
1 août 2025
Avis spontané
Réponse de My Carry Potty
Hello,
Thank you so much for taking the time to leave a really kind and thoughtful review on your experience with our customer services team and the My Carry Potty products.
This is greatly appreciated and we are happy they were able to help.
Wishing your little one success on their potty training journey! - My Carry Potty Team x
Replaced faulty potty
I brought my first carry potty earlier in the year and the clasp broke. Without thinking, I purchased a new one. When it came to actually potty training, the same part of the clasp broke again but this time a family member mentioned about the year warranty and I didn’t think I had anything to loss by contacting them. Within 48 hours a customer service member emailed me back and I was advised to send photos but I had lost the receipt. Luckily I had a bank statement. Within a few emails a few hours later they have kindly replaced it for me. I am so pleased with the customer service provided and will certainly recommend!
30 août 2025
Avis spontané
Réponse de My Carry Potty
Hello,
Thank you so much for taking the time to leave a really kind and thoughtful review on your experience with our customer services team and the My Carry Potty products.
This is greatly appreciated and we are happy they were able to help.
Wishing your little one success on their potty training journey! - My Carry Potty Team x
Incredible customer service
Bought a carry potty which had a fault so wouldn’t stay closed. Customer services rectified the issue, sending out a replacement extremely quickly. Cannot fault the service I received and the new potty is doing great.
1 septembre 2025
Avis spontané
Réponse de My Carry Potty
Hello,
Thank you so much for taking the time to leave a really kind and thoughtful review on your experience with our customer services team and the My Carry Potty products.
This is greatly appreciated and we are happy they were able to help.
Wishing your little one success on their potty training journey! - My Carry Potty Team x
Ordered training pants
Ordered training pants. These were way too thick. Wanted to return them, so I sealed them up again and sent them back - unused and touched once only. They said they had failed their return standards. So do not buy unless you have seen them in person, as you will definitely be paying for them. They are washable training pants, it's crazy to me that just opening them fails their return policy. Really disappointing and won't be using my carry potty in future and won't recommend.
14 août 2025
Avis spontané
Réponse de My Carry Potty
Hello,
Thank you for leaving a review,
As stated by our customer services team our training pants cannot be returned as they are underwear, which is the standard procedure of most retailers.
We do state that if returning our training pants they need to be in a resalable condition with the tamper seal intact as mentioned on our website.
we are very sorry again for the disappointment,
We wish you luck on your potty training journey.
Kind regards,
My Carry Potty Customer Services
Great customer service
Had a slight problem with a damaged component but got in touch with customer service and they couldn’t be more helpful. Specifically spoke to Ellie who sorted the problem and ensured the replacement was sent asap with as little hassle as possible. Cannot fault you guys!
1 août 2025
Avis spontané
Réponse de My Carry Potty
Hello,
Thank you so much for taking the time to leave a really kind and thoughtful review on your experience with our customer services team and the My Carry Potty products.
This is greatly appreciated and we are happy they were able to help.
Wishing your little one success on their potty training journey! - My Carry Potty Team x
Paid for next day delivery
Paid for next day delivery
Came 5 days later
Emailed the company no response
28 juillet 2025
Réponse de My Carry Potty
Hello,
Thank you for leaving a review,
We are sorry to hear you are disappointed, we have had a look into the order and correspondance and can see we came back explaining our delivery process and as you ordered after our Friday cut off for orders being dispatched, it wasn't sent until the Monday.
We hope that helps clear things up for you and if you have any further questions we are happy to help.
Thank you
Excellent customer service!
We used the Carry Potty only a few times before the clasp unfortunately broke. I contacted customer service and Ellie responded within minutes! Just a few days later, a brand new potty arrived at our doorstep. Absolutely brilliant customer care—thank you!
1 août 2025
Avis spontané
Réponse de My Carry Potty
Hello,
Thank you so much for taking the time to leave a really kind and thoughtful review on your experience with our customer services team and the My Carry Potty products.
This is greatly appreciated and we are happy they were able to help.
Wishing your little one success on their potty training journey! - My Carry Potty Team x
Great service
The potty we received is great and my little girl loves it.
We did have an issue where the catch broke, meaning the potty wouldn't stay shut. After providing a few details, customer services sorted a replacement the same day.
1 août 2025
Avis spontané
Réponse de My Carry Potty
Hello,
Thank you so much for taking the time to leave a really kind and thoughtful review on your experience with our customer services team and the My Carry Potty products.
This is greatly appreciated and we are happy they were able to help.
Wishing your little one success on their potty training journey! - My Carry Potty Team x
Not leak proof
Bought this for convenience if little one suddenly needs the toilet when out and about and we aren’t near a bathroom.
Unfortunately we found out the hard way, this is NOT leak proof!! Liquid absolutely does leak out of this so if you can’t empty it immediately, it will leak so you’ll need to carry it flat, which takes away the purpose & convenience of this potty.
Cute designs to choose from however, and it’s easy enough to carry around if empty…
20 juillet 2025
Avis spontané
Réponse de My Carry Potty
Hello,
Thank you for leaving us a review,
I am very sorry to hear this, this is not our normal standard of product and we would love for you to get in touch with us so we can resolve this for you.
Please contact our customer service team - customerservices@mycarrypotty.co.uk
Warm regards,
My Carry Potty
Don't fall for the hype..
Like I did..
Whilst the potty is relatively small for what it is and seems to be of good quality materials, it is such a poor design that it's impractical and not at all as advertised. I'd be a bit embarrassed to call myself a "potty training expert" after designing this.
What's advertised as a "wide comfy seat" is actually a thin ridge of plastic, less than two fingers wide that protrudes from the top of the potty. The bowl is way too big for little bottoms so that the little one has to bare their weight on that thin ridge leaving red marks and indents in their thighs.
The fact that the bowl itself is not removable means the potty is not, in fact, "easy to clean" as advertised and ends up with streaks of wee rolling around the edge, down the sides and into the hinge.
It's actually awful and I'm gutted I spent $30. I'm even more gutted that my little one chose this all in her own, only for it to be so disappointing.
I am curious if the positive reviews here that all seem to say the same thing are actually legit.
7 juillet 2025
Avis spontané
Réponse de My Carry Potty
Hello,
Thank you for taking the time to leave a review.
We’re truly sorry to hear that you’re not satisfied with your item. At My Carry Potty, we take great pride in the quality of our products and how much little ones enjoy using them during their potty training journey. It’s disappointing to hear this hasn’t been your experience.
We’ve checked our records and haven’t found any previous contact from you regarding this issue. We’d really appreciate the opportunity to put things right and find a solution that works for you and your little one.
Please get in touch with us at customerservices@mycarrypotty.co.uk, and our team will be more than happy to assist you.
Warm regards,
My Carry Potty Customer Services
The potty I had unfortunately broke and…
The potty I had unfortunately broke and no longer locked closed. The customer services team were excellent, and even arranged for 24 hour delivery so the replacement potty arrived before I went on holiday. Very friendly team particularly Ellie. Very grateful and makes me want to recommend them even more. Quality product too. Thanks
12 juin 2025
Avis spontané
Réponse de My Carry Potty
Hello,
Thank you so much for taking the time to leave a really kind and thoughtful review on your experience with our customer services team and the My Carry Potty products.
This is greatly appreciated and we are happy they were able to help.
Wishing your little one success on their potty training journey! - My Carry Potty Team x
Disappointed by quality of products now
Order arrived and the toilet seat, step and training pants were damaged. Contacted customer care and was gaslighted by email. Completed dismissed tow of my faulty items and I had to repeatedly email pointing out all the other faulty items they were ignoring. Offered 10% discount which was totally unacceptable. 8 emails and 17 pictures later I was only offered 15% discount. I gave up at this point and asked them not to communicate again as this was insulting. At no point did they offer to replace my order, presumably as this is the standard now as all recent reviews would suggest there is ongoing issues with quality. So disappointed after using brand before. Clearly suppliers have changed and cheap is the way forward this brand now. Customer service tactic is narcissistic, customer is never right despite what their reviews suggest. Really hope this business learns from this even if they cannot admit to being in the wrong
23 juin 2025
Avis spontané
Réponse de My Carry Potty
Dear,
Thank you for taking the time to leave a review.
We’re truly sorry to hear that you were unhappy with your order and the resolution provided. At My Carry Potty, we take great pride in both our products and our customer service, and it’s never our intention for any customer to feel dissatisfied.
Having reviewed the correspondence, I can see that you were issued a 15% refund on your entire order and opted not to continue communication with our customer service team. Please know that we are always here and more than willing to help resolve any concerns you may still have.
If you would like to discuss this further, we encourage you to get in touch by emailing us at: customerservice@mycarrypotty.co.uk.
Thank you again for your feedback.
Warm regards,
My Carry Potty Customer Service Team
Excellent aftercare
Swift delivery. Then when the carry potty catch broke their customer service team were quick to reply to my email and resolve the issue. All emails were friendly and helpful.
20 juin 2025
Avis spontané
Réponse de My Carry Potty
Hello,
Thank you so much for taking the time to leave a really kind and thoughtful review on your experience with our customer services team and the My Carry Potty products.
This is greatly appreciated and we are happy they were able to help.
Wishing your little one success on their potty training journey! - My Carry Potty Team x
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