Total scammers!!! I placed a £251.91 order. The order just says 'your order is processing'. I've messaged them through their website and emailed them. They never reply. I am now having to do a dispu... Voir plus
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Lisez les avis des autres
DO NOT order from this company. I am still waiting for an item I ordered almost a month ago. The money has been taken. I have emailed a number of times, but no response. I'm annoyed I didn't read the... Voir plus
Ordered & paid in full for hair styler. Received confirmatory email advising would contact when delivery due. After one month, nothing. I emailed all various addresses to enquire when I could expect m... Voir plus
Like everyone else i thought i was buying an instock item in this country. I blamed myself for not researching before buying. I assumed my money was lost after reading reviews. I periodically checked... Voir plus
L'entreprise a répondu
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Mauvais
317 avis
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I am not happy with the purchase from…
I am not happy with the purchase from this company because I did not receive the product and refund.Very bad customer service they never answer the phone. Just spend my money.
27 février 2024
Avis spontané
Réponse de Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
very bad customer service and support
very bad customer service and support, completely unsatisfied. wasting money by choosing this company service.
27 février 2024
Avis spontané
Réponse de Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Shocking service
Ordered a body shaper took ages to arrive. Chased and was told it was on its way. Chased again no answer. When it arrived I never tried it on. Could see it was not suitable contacted them straight away to return as there was no return package note. I was told to send a picture of the item as this was standard practice. I did as requested....no response. 3 emails and they are not responding. Absolutely terrible service. I would like my money back and a response to how to send item back. Kim
19 avril 2024
Avis spontané
Réponse de Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
I don’t even want to give one star!
I don’t even want to give one star!! Zero stars is more like it. Took ages to arrive as comes from China.
Quality is AWFUL and it didn’t fit. Return cost was £75!!! it cost £28.00.
They will NOT refund the money!
Do NOT use this company,
29 avril 2024
Avis spontané
Réponse de Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Why is there no reply to my email about…
Why is there no reply to my email about a return?
The bras are no good, is this a scam feels like it. Reply re a refund or I will call the bank and get them to take the money out of your account . Simple.
J Barnett
26 avril 2024
Avis spontané
Réponse de Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Do not fall into the trap of using…
Do not fall into the trap of using them as I did. How I wished I'd read these reviews. I have recently been taken for a ride by them. I ordered 3xl bras. They arrived within a few days and so small I would say size M would be an estimate. I asked as they state to obtain a return. Answer send them to China at your cost. I've just received a reply from then. IDENTICAL TO ALL THE REPLIES EVERYONE RECEIVES. WHAT ABSOLUTE RUBBISH.
18 avril 2024
Avis spontané
Réponse de Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Items come from China!!!
I ordered a hairdryer from this company on the 9th April. When it hadn’t arrived a few days later I contacted them, and then had an email with tracking to say it had been dispatched… FROM CHINA! It’s now the 19th April and it’s still in China. There was no indication at the point of order that it was a company in China, otherwise I wouldn’t have ordered this item from them. This is deceptive and I’m really very unhappy about this. I’ve checked the website again and there is no indication that goods are shipped from China and they lead you to believe it’s a UK based company. Don’t order from this company, be warned!!!
9 avril 2024
Avis spontané
Réponse de Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Electrical item arrived broken and will…
Electrical item arrived broken and will not switch off. I've requested a refund twice so far with no response.
18 avril 2024
Avis spontané
Réponse de Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Do not use this company - Its not in the UK!
Do not use this company. They are not an UK company. They are a couple of girls sending cheap rubbish from China.
If you need to return anything you need to then pay your own postage to China!
Avoid - Avoid - Avoid
30 mars 2024
Avis spontané
Réponse de Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
After waiting nearly a month for my…
After waiting nearly a month for my item it hasn’t turned up. Like most of the comments I have just read, I wish I had looked at the reviews first…. Lesson learned!
I have mailed them twice and have had no response.
So yes this company is a scam behind a very lovely looking website.
15 avril 2024
Avis spontané
Réponse de Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY, TOTAL SCAM. Wished I'd checked the reviews beforehand. Paid £59.99 for a hairdryer that has no CE safety mark and is not compatible with UK power socket. Emailing their "customer support" several times has proved pointless, they haven't once answered my question of how to return the item. DO NOT PURCHASE ANYTHING ELECTRICAL FROM THEM AS IT COULD BE HIGHLY DANGEROUS, OBVIOUSLY A RIP OFF PRODUCT MANUFACTURED IN A CHINESE SWEAT SHOP
11 avril 2024
Avis spontané
Réponse de Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Should be able to give 0 stars
Should be able to give 0 stars. Everything they sell is sold on Temu/Wish and prices 10x what they cost elsewhere. They say they are uk based but the returns have to go to China. Scammed my mother in law out of alot of money for some terrible quality bra's and didn't even manage to send the correct size.
4 avril 2024
Avis spontané
Réponse de Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
One star is to much for this company
One star is to much for this company. Don’t buy from them, scam scam scam. Hairdryer doesn’t come with a uk plug only 2 pin, not earthed so it could be quite dangerous. What was really interesting is that the plug came on the outside of parcel which was not packed well. Of course I’ve sent a few emails & not one reply back from My Cosmetics London.
12 avril 2024
Avis spontané
Réponse de Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Stupid me!
Stupid me!
Wish I’d checked the reviews before buying.
Bought the weight loss patches from this company after seeing it had 300+ five star reviews on their website. After checking the reviews on here I went back to actually read the reviews on the website under the weight-loss patches,
I don’t know but to me the reviews looked fake! The same names were used numerous times! I the. Submitted a bad review and it never showed up.
When I ordered them patches arrived 2 weeks later, also thinking this was a UK based company clearly showed it wasn’t having wait that long for delivery!
just thankful I only paid £20 for my patches I can deal with the loss. just won’t be using this company ever again!
11 avril 2024
Avis spontané
Réponse de Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
SCAM company DO not use.
SCAM company DO not use.
Bought a hairdryer for £59,95 it took over 2 weeks to come . Cheap and nasty item turned up no UK plug and adapter not working or fit for purpose. I tried it in an adapter of my own . The hairdryer wasnt working!
Email to company little joy getting refund so far they asked me to send a video of faulty product!! Do yourself a favour don’t use this company
8 avril 2024
Avis spontané
Réponse de Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Bought a hairdryer on 28/3 which…
Bought a hairdryer on 28/3 which arrived today…
Cheap and nasty looking and the ‘ U.K. plug’ doesn’t look fit for purpose either as it only has 2 prongs! So won’t be risking it
Falsely advertised on website as 100-240v - but it is NOT dual voltage
Should have checked out Trust pilot first
I won’t be returning it to bloody China either so I guess it’s lesson learnt
Will try to get chargeback from bank as falsely advertised and not fit for purpose - oh and advertised as a U.K. company when clearly it’s not
8 avril 2024
Avis spontané
Réponse de Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
UPDATE RE. MY COSMETICS LONDON
Just an update from my February post re MY COSMETICS LONDON My money has still not been refunded and doubt that it ever will. I have reported them to Action Fraud UK
I can't believe the My Cosmetics London website is still there. Do complain to action fraud, it's a quick and simple form to fill in. May or may not be relevant but this week my card details were used to buy something on Amazon. My bank and Amazon are looking into it.
COMMENTS ON THE REPLY: this is just nonsense. I returned the unsatisfactory goods, which eventually arrived, at my own expense recorded delivery to the return address shown on the package. I have repeatedly asked for a refund and you refused and subsequently remained silent despite my requests. This public reply is a shame.
2 avril 2024
Avis spontané
Réponse de Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
SCAM!!
SCAM!!! Purchased product which was faulty, got asked to send a video of said fault and now I have heard nothing back at all. I've emailed 4 times to try get a reply but nothing.
27 mars 2024
Avis spontané
Réponse de Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Scam
I fell in with this company too! (
Not UK company, China!
After two times of use the item broke, they do not want to return the money and how to solve this problem too!
I do not understand how such a scam is still not closed?
4 mars 2024
Avis spontané
Réponse de Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Disaster Purchase
Disaster Purchase
After waiting a fortnight for my purchase to finally arrive, I first of all noticed that the item was not pristine as you would expect for a new item. The item also looked of low quality, but worse still, once I had charged it I tried to use it only to find that it simply didn't work! I had already complained about the fact that the item came from China, which is not what I expected from a company that was apparently in London. This was after I got an email for tracking and the text was all in Chinese! I felt my computer was possibly compromised. A day or so after that email, I received another email stating that my computer had been infected with 5 Viruses! I don't know whether there is a connection, but I can believe all the other negative feedback I have seen about this company on Trustpilot! Never again will I purchase from this company!
24 mars 2024
Avis spontané
Réponse de Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
L’expérience Trustpilot
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Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
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Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.