What can I say about Cozmo? Well, all fantastic things actually. Not only do they make beautiful furniture - we love our Rest Sofa which came this week - it looks amazing, but the guys who delivered i... Voir plus
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Lisez les avis des autres
Really pleased with our new sofa. Would recommend going to see them in store as the firmness is quite variable - to make sure you pick one that suits you. It's nice and deep, comfortable, and modern.... Voir plus
I was nervous about buying a sofa online that i hadn't been able to try out in person. But, when it arrived, i was blown away by the comfort, the quality and the design. There was a hiccup with delive... Voir plus
Love love love the Easy sofa with chaise and armchair. It’s transformed my space! Compact in depth and so comfy. Looked everywhere for something to fit and feel relaxing and visited their showroo... Voir plus
À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Accessoires de meubles
- Fabricant de meubles
- Magasin de canapés
- Magasin de meubles de salon
À propos de Cozmo
Écrit par l'entreprise
Come Home to Cozmo
Cozmo is a London-based furniture brand built around a simple goal: to make beautifully designed, modular furniture that fits modern living. We make contemporary sofas, beds and armchairs designed for real people, not perfect homes.
Every piece is designed in London by leading studios including Raw Edges and Pearson Lloyd. Comfort is engineered, not guessed: a combination of HD foam, memory foam and feather cushioning supports you whether you're perched for ten minutes or settled in for the evening, with each sofa built around its own comfort philosophy.
Our sofas arrive in boxes that fit through any doorway, and assemble in minutes without tools. Interchangeable jackets allow the look to change without replacing the sofa, so your furniture adapts as your space and taste evolves.
Backed by a 30-day returns policy, a 15-year frame guarantee, and an excellent rating on Trustpilot with more than 300 verified reviews.
Visit our Shoreditch showroom at 4 Garden Walk, London, EC2A 3EQ, or order free swatches to test the fabrics in your own space.
Our design consultants look forward to meeting you soon.
Shop Cozmo
Our Guarantee
30-Day Returns. 15-Year Frame Guarantee.
Every Cozmo is designed to be lived with, refreshed and adapted over time. If your sofa isn't right within the first 30 days of delivery, we'll arrange a free collection and refund your order. The internal frame is guaranteed for 15 years.
Services
- Designed in London
- Free fabric swatches
- Delivery nationwide with optional assembly service
- 30-day returns
- 15-year frame guarantee
- Shoreditch showroom
Frequently Asked Questions
How long does delivery take, and what does it cost?
Delivery times depend on the model. In-stock sofas typically ship within 1–2 weeks. Made-to-order sofas take longer — always check the product page for the estimated delivery window. UK mainland delivery is £55, with optional assembly available at £45.
Will my sofa fit through my door?
Yes. Every Cozmo sofa arrives in boxes, so even our largest modular configurations fit through narrow doors, tight hallways and awkward stairwells. If you're unsure, send your doorway and hallway dimensions to hello@mycozmo.com and our team will confirm before you order.
How do I assemble my Cozmo?
Every Cozmo follows the same simple, no-tools assembly approach. You clip the frame together, drop the cushions in, and you're done. Assembly videos are available online, and our team is on hand by email or phone if you'd like a walk-through. If you'd rather we assembled it for you, add our £45 assembly service at checkout.
Can I order fabric swatches before I buy?
Yes. Order up to 9 free fabric swatches from mycozmo.com and they'll arrive within 2–4 days. Fabric reads differently in different light, so we always recommend checking swatches in your own space before choosing a cover.
What's your returns policy?
Full 30-day returns. If your Cozmo isn't right within 30 days of delivery, we'll arrange collection and refund you in full.
What's the frame guarantee?
The internal frame of every Cozmo is engineered to last, and we back it with a 15-year guarantee. The cushion interiors and removable jackets can also be replaced individually, so the sofa keeps going for longer.
Can I change the fabric later?
Yes. Every Cozmo uses our interchangeable jacket design, so you can refresh the look without replacing the sofa. Browse our jacket collection at mycozmo.com.
Where can I try a Cozmo sofa in person?
Our Shoreditch showroom is at 4 Garden Walk, London, EC2A 3EQ. Walk-ins are welcome, or book a slot in advance for one-on-one time with one of our design consultants.
Who designs Cozmo sofas?
Cozmo works with leading design studios based in London, including Raw Edges, who have designed the Cozy, Pillow, Float and Rest sofas, and Pearson Lloyd, who recently launched the Hug sofa. Every sofa starts from a distinct design idea — how people sit, move and live at home — rather than a trend or silhouette.
Coordonnées de contact
Royaume-Uni
- hello@mycozmo.com
- mycozmo.com
4,7
Excellent
341 avis
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A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Les gens ont aussi consulté
Lovely sofa, great service
I visited Cozmo’s showroom during Shoreditch Design Week and was able to try out and see their full range of sofas and fabrics. I opted for a 1.5 seater sofa which I love, looks amazing! Great service too
19 septembre 2025
Avis spontané
Réponse de Cozmo
Hello Paul,
We’re so pleased you found us during Shoreditch Design Week and had the chance to explore our full collection and fabrics in the showroom.
We’re delighted you chose a 1.5 Seater and even happier to hear you’re loving how it looks in your space. It’s always lovely to hear when a showroom visit helps you find the right Cozmo.
Thank you again for choosing us and for your kind words about the service.
Kind regards
The Cozmo Team
We love our Cosmo sofa and found the…
We love our Cosmo sofa and found the whole experience seamless. After a lovely visit to the show room, we placed our order with Rosemarie who was extremely helpful, knowledgeable and professional. Everyone we dealt with was so friendly too. Could not have asked for better service.
1 juin 2026
Avis spontané
Réponse de Cozmo
Hello Suzanne,
Thank you so much for your lovely review. We’re so pleased to hear you’re loving your Cozmo and that the whole experience felt seamless from start to finish.
It’s great to hear that you enjoyed your showroom visit and that Rosemarie was so helpful, knowledgeable and professional. We’ll be sure to pass your kind words on to her and the wider team.
Thank you again for choosing Cozmo and for taking the time to share your experience.
Kind regards,
The Cozmo Team
Super happy, excellent service from Cozmo
Super happy with Cozmo. We had some small concerns, but the team was exceptional in helping us out. Would recommend this company to anyone looking for a stylish sofa.
3 juin 2026
Avis spontané
Réponse de Cozmo
Hello,
Thank you so much for your lovely review. We’re really pleased to hear you’re so happy with your Cozmo.
We’re sorry you had a few concerns along the way, but it’s great to know our team were able to help and make sure everything was sorted for you.
Thank you for your recommendation, we really appreciate you choosing Cozmo.
Kind regards,
The Cozmo Team
Ease of ordering & samples sent…
Ease of ordering & samples sent immediately. Communication could be better but well worth waiting for our purchase.
Stylish, comfortable & well made.
Delivery team to be commended & highly experienced. Time slot to the minute!
21 mai 2026
Réponse de Cozmo
Hello Dorothy,
Thank you so much for your lovely review. We’re really pleased to hear you found the ordering process easy and that your samples arrived quickly.
We really appreciate your feedback on communication and are always looking at ways we can improve this. Most importantly, we’re so glad you felt the wait was worth it and that you’re enjoying the style, comfort and quality of your Cozmo.
We’ll also be sure to pass your kind words on to our delivery team, we love hearing that everything went smoothly, right down to the minute!
Thank you again for choosing Cozmo.
Kind regards,
The Cozmo Team
Delivery Company have had my sofa since 17th April 2026
Delivery Company received my sofa April 17th. I have still NOT received to date.
Contacted Cozmo customer service several times, still received no reply.
I believe until the sofa arrives with customer the responsibility lies with Cozmo.
Sofa Ordered February.
19 mai 2026
Avis spontané
Réponse de Cozmo
Hello Kirsty,
We’re really sorry that your delivery took longer than expected, and we completely understand your frustration, particularly after ordering your sofa back in February.
We’re pleased we were able to get everything sorted for you in the end. Deliveries to Northern Ireland can take a little longer due to the additional logistics involved, but we appreciate that this doesn’t make the wait any less frustrating.
Thank you for your patience while we worked to get your sofa to you, and we’re glad we could get this resolved.
Kind regards,
The Cozmo Team
Réponse de Cozmo
Hello,
Thank you so much for your lovely review. We’re really pleased to hear you’re happy with both your Cozmo and the service you received.
Kind regards,
The Cozmo Team
Very hsppy either way our cozmo sofa and experience
We are so happy with our sofa and the fantastic customer service. Special mention to Will, who went above and beyond to deliver exceptional service.
The product exceeds expectations. Cannot recommend highly enough
6 avril 2026
Avis spontané
Réponse de Cozmo
Hello Caroline,
Thank you so much for your review. We’re pleased to hear that you’re so happy with your sofa and that it’s exceeded your expectations.
We’ll be sure to pass your kind words on to Will, it’s lovely to hear that he went above and beyond and made such a positive impression.
Thank you again for your recommendation and for choosing Cozmo. We really appreciate it.
Kind regards,
The Cozmo Team
I ordered covers for a 3 seater and 2…
I ordered covers for a 3 seater and 2 seater sofa. Now have velvet rust, will change for the summer to cream fleece.
Haven’t put them on yet but they look lovely!
13 avril 2026
Réponse de Cozmo
Hello Gerda,
Thank you for your lovely review. We’re so pleased to hear you’re enjoying the flexibility of having different covers for your sofas.
Rust Velvet sounds like a beautiful choice, and we love the idea of switching to Cream Fleece for the summer. We hope you love them just as much once they’re on!
Thank you for choosing Cozmo.
Kind regards,
The Cozmo Team
Great sofa and amazing customer service
We bought a Cozmo sofa last year and we absolutely love it – it's worth the money! But even more so than that, we've had two instances of great customer service:
1. There was a short delay to our delivery which we understand is sometimes unavoidable. Cozmo were quick to refund us the delivery fee, no questions asked.
2. We accidentally damaged the back cover of our sofa and wanted to order a new one. Rather than charging us for the entire set online, they kindly offered to send a replacement of just the back cover for a reduced fee. I feel like so many businesses wouldn't do this and would instead make you fork out full price.
So, 5* to Cozmo for great products and even better customer service!
9 avril 2026
Avis spontané
Réponse de Cozmo
Hello Stella,
Thank you so much for such a thoughtful review and for sharing your experience with us.
We’re so pleased to hear you’re still loving your Cozmo after a year, and it’s especially lovely to hear that our customer service has made a difference along the way. We always want to make things as straightforward as possible for our customers, so we’re glad we could help with both the delivery delay and the replacement back cover.
Thank you again for your kind words and for the 5-star recommendation. We really appreciate you choosing Cozmo.
Kind regards,
The Cozmo Team
Brilliant from start to finish
I can honestly say that the Cozmo team has been excellent from the beginning to end of my experience with them. From visiting the showroom to customer service aftercare, they have been brilliant. I had an issue with my sofa just over a month after receiving it and the team handled it with aplomb. Massively recommend them!
9 avril 2026
Avis spontané
Réponse de Cozmo
Hello Tony,
Thank you so much for taking the time to share this. It really means a lot to hear that you’ve had such a positive experience with the Cozmo team, from your showroom visit through to our aftercare.
We’re sorry you experienced an issue with your sofa, but we’re really pleased we could get this resolved for you and that our team were able to make the process as smooth as possible.
Thank you again for your kind words and recommendation, we really appreciate it.
Kind regards,
The Cozmo Team
The quality, comfort, and level of service fully justify the price
I purchased a Cozmo Cozy 3 Seater Chaise in Spring 2025 and instantly fell in love with it—it’s genuinely one of the comfiest sofas I’ve ever owned (and sat on).
What really stands out, though, is the exceptional customer service from the Cozmo team. Our initial delivery experience wasn’t great, and we ran into a few issues with the setup. However, without me even chasing, Cozmo proactively reached out and offered to replace the entire sofa free of charge.
The replacement process was flawless. A new delivery team handled everything with real care and professionalism, taking the time to set it up properly and remove the old one without any rush. The difference was night and day—and somehow, the sofa feels even better now!
Honestly, I see this as a huge positive. Issues can happen with any company, but it’s how they respond that matters—and Cozmo couldn’t have handled it better. They took full ownership and went above and beyond to make things right.
I wouldn’t hesitate to recommend them. The quality, comfort, and level of service fully justify the price—you won’t find a comfier sofa or a more helpful team.
Thank you, Cozmo! ⭐⭐⭐⭐⭐
2 avril 2026
Avis spontané
Réponse de Cozmo
Hello Richard,
Thank you so much for your thoughtful review, it really means a lot to us.
We’re so pleased to hear how much you love your Cozy 3 Seater Chaise sofa, and that it’s one of the comfiest sofas you’ve owned!
We’re also really grateful for your understanding regarding the initial delivery experience. While we’re sorry things didn’t go smoothly at first, it’s great to hear that the replacement process and our team were able to turn this around for you. We’ll be sure to pass your kind words on to everyone involved.
Thank you for your recommendation and support, we hope you continue to enjoy your Cozmo!
Kind regards,
The Cozmo Team
Love the look of the sage green sofa…
Love the look of the sage green sofa unfortunately my husband finds it uncomfortable and I feel I need a couple of cushions at my back to make me comfortable. The delivery service was good and kept us informed throughout the process.
19 mars 2026
Réponse de Cozmo
Hello,
Thank you for your feedback, we’re so pleased to hear you love the look of your sage green sofa and that the delivery service kept you well informed throughout.
We’re sorry to hear it’s not quite as comfortable as you’d hoped. Our sofas are designed to offer a more soft but supportive sit, but we understand comfort is personal. Adding cushions, as you’ve mentioned, can really help tailor the feel to suit you.
If you’d like any further advice or support, please don’t hesitate to reach out, we’d be very happy to help.
Kind regards,
The Cozmo Team
Really lovely sofa
Really lovely sofa, nice a comfy and looks stylish - fantastic delivery and easy to put together as well! Overall really happy with my purchase.
19 mars 2026
Réponse de Cozmo
Hello Sophie,
Thank you so much for your lovely review!
We’re pleased to hear you’re enjoying your sofa, it's great to know you found it comfortable, stylish, and easy to put together. We’re also so pleased the delivery experience went smoothly.
Thank you again for your kind words, and we hope you continue to enjoy your Cozmo for years to come.
Kind regards,
The Cozmo Team
Corner sofa really nice design and…
Corner sofa really nice design and material.solid built but a bit hard to sit/relax on.
19 mars 2026
Réponse de Cozmo
Hello,
Thank you for your feedback, we’re so pleased to hear you love the design, material, and build quality of your corner sofa.
We appreciate your comments on the comfort, too. Our sofas are designed to offer a soft but supportive sit, and many customers find they relax over time as they’re used.
If you have any questions or would like any tips on getting the most comfort from your Cozmo, we’d be very happy to help.
Kind regards,
The Cozmo Team
The delivery guys were excellent
The delivery guys were excellent. Four flights of stairs, I didn't envy them.
19 mars 2026
Réponse de Cozmo
Hello Jan,
Thank you so much for your kind review.
We’re so pleased to hear our delivery team made such a great impression especially with four flights of stairs involved, no easy task! We’ll be sure to pass your feedback on to them.
We hope you’re enjoying your Cozmo in its new home.
Kind regards,
The Cozmo Team
Trustworthy
I had the most uplifting experience with COZMO FURNITURE. They did everything for me over 6 weeks and refunded me in full ANNE was very experienced and so lovely with helping me through my purchase Scisely was also very helpful I highly recommend this company
19 mars 2026
Avis spontané
Réponse de Cozmo
Hello Jean,
Thank you so much for your kind words, it really means a lot to us!
We’re so pleased to hear you had a positive experience with Cozmo, and that Anne and Cicely were able to support you throughout. We’ll be sure to pass on your lovely feedback to them.
We really appreciate your recommendation and hope to welcome you back to Cozmo in the future.
Kind regards,
The Cozmo Team
Great marketing, hopefully will live up to it.
Attracted to Cozmo because it is UK made, "fits through any door' and has removable/choice of covers. Found the different options and sizes quite complex but in the end chose navy 2/3 seater and armchair. Lucky to live in London and be able to visit showroom - twice! Nice material.Warm and comfortable. Not so nice choice of trim - rust or black - why! Delivery took some time but the firm were efficient, speedy and polite. Only in situ for a week so hopefully many years of use ahead.
18 février 2026
Cozmo - Order if you want 'part' of a sofa
Terrible customer communication. After waiting three months, our sofa was only partly delivered on 11th February. We paid extra for delivery and assembly, but only two of the four parcels arrived and no assembly was offered. After unpacking it ourselves, we discovered two more parcels were missing. Now we’re being told it could be at least another week. Simply not good enough from Cozmo and Empire Delivery.
12 février 2026
Avis spontané
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