Took on a minor's debt from the IONOS Group and then hung up on me when I started questioning their policies. Used to be called Arvarto Financial Solutions Ltd, which has 1 star on Trustpilot... Voir plus
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The person I spoke to was incredibly helpful, polite and understanding. If you're worried or anxious about being in debt, it really does make you feel better if you get the courage up and take the plu... Voir plus
L'entreprise a répondu
Thames water chase you a couple of weeks after sending the bill They mis manage our supplies and pipes And rake in billions to give to their shareholders their management has almost bankrupted... Voir plus
Bernadette answered all my questions and was very helpful. She understood what I needed. A very professional, pleasant lady.
À propos de l'entreprise
Écrit par l'entreprise
Working on behalf of trusted brands, our clients turn to us to help their customers, typically when they fall into arrears. Our colleagues specialise in supporting people experiencing financial difficulty, and our goal is simple: to deliver compassionate, affordable, and sustainable solutions. We understand that life happens. That’s why we focus on listening, not judging. Our team of trained specialists take the time to understand each customer’s individual circumstances and works with them to create realistic, sustainable solutions tailored to their situation. Authorised and regulated by the Financial Conduct Authority, Everyday People Financial Solutions (EP Financial Solutions) is part of the Everyday People Group of companies.
Coordonnées de contact
9 George Square, G2 1DY, Glasgow, Royaume-Uni
- 03445714030
- contactus@MyEPFS.com
- myepfs.com
4,3
Excellent
439 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Very patient and helpful adviser
Very patient and helpful adviser - excellent advice and instructions how to resolve problem with Ionos
14 mai 2026
Avis spontané
Bernadette answered all my questions…
Bernadette answered all my questions and was very helpful. She understood what I needed. A very professional, pleasant lady.
12 mai 2026
Avis spontané
They’ve always been honest helping me…
They’ve always been honest helping me with my problems I’ll definitely recommend EP to anyone if needed to
11 mai 2026
Avis spontané
What a bunch of charlatans
What a bunch of charlatans! This organisation are milking good companies of money and making Everyday people get county court judgments while they sit on their butts getting paid and not completing their tasks. I recieved a Thames water bill from them demanding that i owed monies - I called and explained that i didnt owe anything and the residence i was staying at at the time of this bill was fully inclusive of all bills. They literally told me to prove it as they didn't believe me. I did, and I also contacted the owners of the residence; they called and confirmed the bill was theirs. This lot then said, "No, we can't talk to you or accept that you want to pay the bill, cause we don't have your name on the system?" (Do you want the bill paid or what?) I then had to officially write a letter introducing them to the bill's owner and confirming that I had given them the right to speak on my behalf, even though it had nothing to do with me, and pay the bill that was theirs. A month later, it still hadn't been fixed, and I'm sure Thames Water wasn't aware that this company had resolved the issue. They are in it for the money only, not to solve their clients' issues.... In answer to your reply, I am done with you guys... your chance for correct execution has come and gone. I have emails and letters to confirm my plight. Your a buncw of charlatans.
2 février 2026
Avis spontané
Réponse de EP Financial Solutions
Updated reply to edited review.
We’re sorry to hear that you feel this way. We respect your decision; however, we remain open to reviewing your concerns should you change your mind. If you would like us to formally investigate, our Complaints Team would be happy to review the emails and letters you’ve referenced. You can contact us at complaints@myepfs.com at any time in the future. Thank you for your feedback.
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We’re sorry to hear about your experience. Updates to bill payer details must be carried out in line with our client’s processes and are subject to verification checks. These controls are in place to ensure accuracy and to protect against errors or unauthorised changes.
Please also be reassured that we do not take legal action, including applying for County Court Judgments (CCJs). Our role is to support customers in resolving matters and help prevent escalation.
That said, we recognise from your feedback that this has been a challenging experience, and it’s not the standard of service we aim to provide.
We would welcome the opportunity to review this in detail and ensure it has been handled correctly. Please respond to our direct message on Trustpilot or contact us at complaints@myepfs.com with your details, and we will investigate this thoroughly.
Thank you for bringing this to our attention.
Poor company wasting so much paper and…
Poor company wasting so much paper and resources why send 2 letters exactly the same I only need one to light my log burner horrible company trying to collect parking charge invoices I never signed a contract to park anywhere or accepted any
2 mai 2026
Avis spontané
Réponse de EP Financial Solutions
We’re sorry to hear about your experience.
It would not be our intention to issue duplicate letters, and we have not been able to identify any accounts where this appears to have occurred. However, we would like to investigate this further to understand what may have happened.
Our role is to support customers in resolving matters and help prevent escalation. That said, you are not obliged to engage with us. If you would prefer no further contact, we can review this for you and look to close our involvement.
To help us investigate, we would appreciate it if you could provide your EPFS reference number via the direct message sent through Trustpilot. This will allow us to locate the account, review the issue, and close our involvement and return the matter to our client.
Thank you again for bringing this to our attention.
Good experience
Very empathetic people who listen to the situation and offer reasonable solutions.
1 mai 2026
Avis spontané
Réponse de EP Financial Solutions
We’re really pleased to hear you felt listened to and supported. Offering fair and reasonable solutions is very important to us. We appreciate you taking the time to share your experience.
Very good communication
Very good communication. Friendly helpful and understanding advisors.
29 avril 2026
Avis spontané
Réponse de EP Financial Solutions
Thank you for your review. We’re pleased to hear you found our communication clear and our advisors friendly, helpful, and understanding.
Ya I am happy and satisfied.
Ya, polite and sympathetic behaviour. The lady advisor I talked to, was cooperative.
Many thanks for good dealing.
27 avril 2026
Avis spontané
Réponse de EP Financial Solutions
We’re really pleased to hear you felt happy and satisfied with the support you received. It’s great to know our advisor was polite, understanding, and helpful.
We appreciate you taking the time to share your experience.
I am not satisfied with this service…
I am not satisfied with this service and what they are doing with IONOS. I need explanation of what’s happening to my funds.
20 avril 2026
Avis spontané
Réponse de EP Financial Solutions
We’re sorry to hear that you’re unhappy with your experience and appreciate you raising this.
We would welcome the opportunity to look into this for you. Please respond to our direct message via Trustpilot or contact us at complaints@myepfs.com with your details, and we will investigate and provide a clear update.
We’re here to help get this resolved.
Réponse de EP Financial Solutions
We’re pleased to hear you found our service fast, friendly, and efficient. We appreciate you taking the time to share your feedback.
Filled out the initial questionnaire…
Filled out the initial questionnaire then spoke to a advisor very professional and comfortable to talk too..
22 avril 2026
Avis spontané
Réponse de EP Financial Solutions
We’re pleased to hear you found the process smooth and that our advisor was professional and easy to talk to. Creating a comfortable and supportive experience is very important to us. We appreciate you taking the time to share your feedback.
Took on a minor's debt from…
Took on a minor's debt from the IONOS Group and then hung up on me when I started questioning their policies.
Used to be called Arvarto Financial Solutions Ltd, which has 1 star on Trustpilot for treating their customers poorly.
Stay far far away from "Everyday People", they're not for the people, they're for the people who want your money.
I have reported them to the Insolvency Investigations and Enforcement Services, along with IONOS Group.
18 avril 2026
Avis spontané
Réponse de EP Financial Solutions
Update:
Thank you for providing your details via Trustpilot, which has allowed us to locate the account. We can confirm that the balance was cancelled last week following engagement with our client.
Our Complaints Team is reviewing this case and will provide a full response once the investigation is complete. We will be in touch via the email address you have provided.
Thank you again for your engagement while we look into this.
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Thank you for bringing this to our attention. We would welcome the opportunity to review this fully.
We would not knowingly contact anyone regarding a debt involving a minor, and if this is what has occurred, we would like to investigate this as a priority.
We are also concerned to hear your comments about the call experience, as this is not reflective of the standard of service we aim to provide. We record all calls for quality and compliance purposes and would welcome the opportunity for our Complaints Team to review the interaction.
As part of our investigation, we will also liaise with our client where appropriate to ensure the matter has been handled correctly throughout.
EP Financial Solutions was established in December 2023 following the acquisition of the Arvato Financial Solutions contact centre business, and we are committed to delivering a fair and respectful experience.
Please respond to our direct message on Trustpilot with your EPFS reference number, or contact us at complaints@myepfs.com with your details, and we will ensure this is investigated thoroughly.
Thank you again for raising this with us. We appreciate the opportunity to review and put things right.
Friendly team on hand
16 avril 2026
Avis spontané
Réponse de EP Financial Solutions
We’re pleased to hear you found our team friendly. We appreciate you taking the time to share your feedback.
Great!
Fantastic service with Morag - reassuring, quick and incredibly helpful! As Collection Agency’s go, this is the best I have ever used.
16 avril 2026
Avis spontané
Réponse de EP Financial Solutions
We’re delighted to hear that Morag provided such reassuring and helpful support. Your kind words will mean a lot to her and the wider team. We really appreciate you taking the time to share your experience.
Réponse de EP Financial Solutions
Thank you for your review. We’re really pleased to hear you had a positive experience with our team.
Hi had the best experience
Hi had the best experience. I'm so thankfully to Dawn she didn't just help me she was like a ray of sunshine and best personality. I haven't laughed like that for a very long time. I feel alot lighter and happier talking to Dawn. I Think she needs a promotion. Dawn would be great councillor. I hope I've got the name right.
13 avril 2026
Avis spontané
Réponse de EP Financial Solutions
We’re pleased to hear you had such a positive experience, and your kind words about Dawn will mean a lot to her. It’s great to know she made you feel at ease and supported.
Thanks again for taking the time to share this.
Réponse de EP Financial Solutions
Thank you for your kind review.
We’re pleased to hear you found our team polite, helpful, and informative. Providing a supportive and understanding experience is very important to us.
Helpful and understanding
Called EP Financial Solutions .
They were extremely helpful and understanding and helpful.
10 avril 2026
Avis spontané
Réponse de EP Financial Solutions
We’re really pleased to hear that you found our team helpful and understanding when you got in touch. Providing supportive and clear assistance is very important to us.
We appreciate you taking the time to share your experience.
Terrible company
Terrible company. They constantly send me text messages, and I haven't lived in the UK for several years. I don't even know where they got my number. I have a prepaid card with the number, no subscription, and I have no idea how to reply.
10 avril 2026
Avis spontané
Réponse de EP Financial Solutions
We’re sorry to hear that our text messages have caused you concern.
We include the name of the person we are trying to reach in all of our communications. If the message was intended for you but you are currently abroad, and don't want to call, you can still contact us online at contactus.myepfs.com or via email at contactus@myepfs.com, and we will be happy to assist.
If the message was not intended for you, we apologise for the inconvenience caused. If you can share your phone number and the reference from the text via the direct message we’ve sent through Trustpilot, or by emailing us, we will investigate the matter promptly.
Thank you for bringing this to our attention.
The person I spoke to was incredibly…
The person I spoke to was incredibly helpful, polite and understanding. If you're worried or anxious about being in debt, it really does make you feel better if you get the courage up and take the plunge and just call them as it's not as bad as you think.
9 avril 2026
Avis spontané
Réponse de EP Financial Solutions
Thank you so much for taking the time to share your experience.
We’re really pleased to hear that the support you received was helpful, polite, and understanding. We know that reaching out about financial matters can feel daunting, so it’s great to hear that speaking with our team helped put you at ease.
Your comments will mean a lot to our colleagues, and we truly appreciate you encouraging others who may be feeling worried to take that first step.
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