Took on a minor's debt from the IONOS Group and then hung up on me when I started questioning their policies. Used to be called Arvarto Financial Solutions Ltd, which has 1 star on Trustpilot... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The person I spoke to was incredibly helpful, polite and understanding. If you're worried or anxious about being in debt, it really does make you feel better if you get the courage up and take the plu... Voir plus
L'entreprise a répondu
Thames water chase you a couple of weeks after sending the bill They mis manage our supplies and pipes And rake in billions to give to their shareholders their management has almost bankrupted... Voir plus
Bernadette answered all my questions and was very helpful. She understood what I needed. A very professional, pleasant lady.
À propos de l'entreprise
Écrit par l'entreprise
Working on behalf of trusted brands, our clients turn to us to help their customers, typically when they fall into arrears. Our colleagues specialise in supporting people experiencing financial difficulty, and our goal is simple: to deliver compassionate, affordable, and sustainable solutions. We understand that life happens. That’s why we focus on listening, not judging. Our team of trained specialists take the time to understand each customer’s individual circumstances and works with them to create realistic, sustainable solutions tailored to their situation. Authorised and regulated by the Financial Conduct Authority, Everyday People Financial Solutions (EP Financial Solutions) is part of the Everyday People Group of companies.
Coordonnées de contact
9 George Square, G2 1DY, Glasgow, Royaume-Uni
- 03445714030
- contactus@MyEPFS.com
- myepfs.com
4,3
Excellent
439 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Nice kind company to deal 🤝 thank you
Nice kind company to deal 🤝 thank you
16 février 2026
Avis spontané
Réponse de EP Financial Solutions
It’s great to hear that you found us kind and easy to deal with. Providing a supportive and respectful experience is very important to us, so your feedback means a lot to the team.
Pursue already settled debts
I paid the balance directly to the original company and the debt was settled in full. Despite this, EP Financial Solutions have continued to contact me for over a month claiming the balance is still outstanding.
I have now informed them twice in writing that the account was settled and provided proof of payment, yet they continue to send messages saying it has not been cleared. This is extremely poor administration and suggests their records are not being updated properly.
Being contacted repeatedly about a debt that no longer exists is stressful and unnecessary. A debt collection agency should at minimum ensure its information is accurate before pursuing people for payment.
Based on my experience, communication has been unprofessional and disorganised, and their internal processes appear seriously out of date. I would strongly advise others to keep clear records and written proof of any payments made if dealing with this company.
13 février 2026
Avis spontané
Réponse de EP Financial Solutions
Update: Thank you for supplying your reference via Trustpilot. We have now located the account and will shortly send an email to the address we hold on record with further information.
In the meantime, we are raising a complaint on your behalf with our client to establish why the balance update has not been received.
We appreciate you bringing this to our attention and will work to resolve this as quickly as possible.
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We’re very sorry to read this. We would never intentionally continue to contact someone regarding a balance that has already been settled, and we fully appreciate how frustrating this must feel.
We’d really welcome the opportunity to investigate this properly and put things right. We’ve reached out to you directly via Trustpilot, please share your reference number with us through that private message and we’ll look into this as a priority.
Réponse de EP Financial Solutions
Thank you for taking the time to share your feedback. We’re delighted to hear that Shaun was helpful and professional in supporting you.
We really appreciate you getting in touch and sharing your experience.
Spam operator
This company keeps ringing me but no answer when I pick up. I don’t have any debt & the person they want to contact is not me. Total spam methods of communication.
I can’t find a way to contact them without giving my details, which I really don’t think they need to know.
This is the message.
Hello, we are calling from EP Financial Solutions to speak with J Zel&@$ka. If you are available to speak to one of our advisors, please press one. Otherwise, please call us back on 01418460860. Quoting reference number 151031573. Thank you.
If you read this, please stop calling me.
6 février 2026
Avis spontané
Réponse de EP Financial Solutions
Thank you for taking the time to leave a review, and we’re sorry for the frustration this has caused.
We want to reassure you that this is not spam. Occasionally, the contact details we are provided are incorrect, which can result in us contacting someone who is not the intended person. We appreciate how inconvenient this can be and apologise for that experience.
Any identity and verification checks are in place solely to protect the personal data of the individual we have been asked to support. If you are not the correct person, you do not need to share any personal information with us.
There are several options to remove incorrect contact details. You can visit https://contactus.myepfs.com, enter the reference number, select the option confirming you are the wrong person, and provide the phone number you would like removed. Alternatively, you can call the number provided and our team will remove the number for you, or email contactus@myepfs.com with the reference number and the phone number that should be removed.
While we can identify the reference mentioned in your review, we’re unable to confirm which phone number you’d like flagged as incorrect from the review alone.
We’re sorry again for the inconvenience caused, and thank you for bringing this to our attention.
Called at 8.30 in the morning.
Called at 8.30 in the morning.
Refused to say what the call was about or what they do unless I disclose private personal information.
I requested a copy of the phone but was told "we are not a data processor, so I will have to go the so called creditor to request a copy of the call!!! Mind blowing false.
5 février 2026
Avis spontané
Réponse de EP Financial Solutions
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you raising your concerns.
We take matters relating to data protection and call handling very seriously. We would like to clarify that we typically act as a data processor on behalf of our client rather than as the data controller.
For data protection reasons, the information we are able to disclose during a telephone call is restricted unless standard identity verification questions can be completed. This is to ensure personal information is protected in line with data protection requirements.
At this stage, we are not yet able to locate the specific interaction from this review alone. We have reached out to you via Trustpilot, and if you are able to provide a reference number or confirm the telephone number used for the call directly to Trustpilot, this will allow us to locate the correct account, retrieve the relevant call recording, and investigate your concerns fully.
Once our review is complete, we will respond in writing using the contact details held on the account. Thank you for bringing this to our attention and for giving us the opportunity to investigate.
Very nice and very professional and…
Very nice and very professional and very polite Albert Moore.
3 février 2026
Avis spontané
Réponse de EP Financial Solutions
Thank you, for your kind feedback. We’re really pleased to hear that you found our service professional, polite, and positive.
Great service very efficient and…
Great service very efficient and helpful friendly staff getting you sorted with any issues well recommended
29 janvier 2026
Avis spontané
Réponse de EP Financial Solutions
Thank you for your kind feedback. We’re really pleased to hear that you found our service efficient and helpful, and that our team were friendly and able to support you with any issues.
My experience was excellent.
My experience was excellent,very understanding and helpful customer service.very considerate and an excellent problem solver.
I'm a very happy customer
27 janvier 2026
Avis spontané
Réponse de EP Financial Solutions
Thank you for sharing your experience. We’re delighted to hear that you received such understanding and helpful customer service, and that our team were considerate and able to support you effectively.
We really appreciate your feedback and the time you’ve taken to leave this review.
The lady I spoke to was so helpful and…
The lady I spoke to was so helpful and understanding cannot say same for other debt companies who are threatening and pushy ( won't name names ! ) but this lady today was just so helpful and understanding of my personal circumstances
27 janvier 2026
Avis spontané
Réponse de EP Financial Solutions
Thank you for taking the time to share your experience. We’re really pleased to hear that the colleague you spoke with was helpful, understanding, and took the time to listen to your personal circumstances.
Supporting people with empathy and respect is very important to us, so it’s encouraging to know this came across in your interaction. We appreciate your feedback and are grateful you chose to share it.
No body wants a debt recovery firm…
No body wants a debt recovery firm getting in contact , but as far as they go every correspondence ive had with this company has been profesional , empathetic and concise. Not once have they been pushy or not listened to my side infact they have actually gone above and beyond to support me on an issue that is out of my control and hands.
23 janvier 2026
Avis spontané
Réponse de EP Financial Solutions
Thank you for taking the time to share your experience.
We understand that being contacted by a debt recovery firm is never easy, so we really appreciate you recognising the professionalism, empathy, and care shown by our team. Supporting people fairly, listening to individual circumstances, and helping find sensible solutions is central to how we work.
Thank you again for your comments.
If you don’t stop trying to pursue me…
If you don’t stop trying to pursue me for money I don’t owe, I am going to make your life more miserable than you make others. Take your scammy business and your scammy employer and shove them where the sun doesn’t shine. Next letter will be a cease and desist and after that I will be writing to trading standards, the ombudsman, and whoever else I need to inform to shut down your scam. Scum.
23 janvier 2026
Avis spontané
Réponse de EP Financial Solutions
We’re sorry to hear about your concerns.
Our role is to support customers who are in arrears by helping them find affordable and sustainable solutions, while ensuring the information we act on is accurate and fair.
We do not intentionally make contact for balances that are not owed. If you do not hold an account in arrears with the client we contacted you on behalf of, and have no knowledge of the balance in question, we would absolutely like to help resolve this. In such cases, we can liaise directly with our client to investigate and ensure the account is accurately updated.
As we’re unable to identify your case from this review alone, please respond to the message we’ve sent via Trustpilot or contact us at complaints@myepfs.com with any reference details you may have received.
We’re here to help and will do everything we can to bring this to a swift resolution.
Received a phone call the gentleman was…
Received a phone call the gentleman was very polite and listened to my concerns. He gave me more time to resolve the matter. Thank you.
19 janvier 2026
Avis spontané
Réponse de EP Financial Solutions
We’re pleased to hear that our colleague took the time to listen to your concerns. Treating people with respect and understanding individual circumstances is really important to us.
Thank you for taking the time to share your experience.
Julie the advisor I spoke with today…
Julie the advisor I spoke with today was very helpful.
22 janvier 2026
Avis spontané
Réponse de EP Financial Solutions
Thank you for your feedback. We’re pleased to hear that Julie was very helpful. We appreciate you taking the time to share your experience.
Never thought I’d be writing a positive…
Never thought I’d be writing a positive review for a debt collection agency but crosses wires led to me not getting the final bill from the supplier and it moving to debt collection - the advisor totally understood my situation and I paid the final bill without the debt agency’s charges. Impressive!
13 janvier 2026
Avis spontané
Réponse de EP Financial Solutions
Thank you for taking the time to share your experience. We are really pleased to hear our advisor understood your situation and was able to support. Your feedback is greatly appreciated.
Received a response today
Received a response today, this company has changed my perception of them. I still think the inability to talk to the same advisor is an issue but overall they respond to all complaints and are sensitive and understanding. I can now tackle the actual problem with EE who I wish were as responsive and supportive as this organisation. This organisation listens and genuinely cares. Thank you for your understanding during a very difficult time.
12 janvier 2026
Avis spontané
Réponse de EP Financial Solutions
Thank you for coming back to update your review. We really appreciate you giving us the opportunity to provide further information and are pleased to hear you felt listened to and supported.
Réponse de EP Financial Solutions
Thank you for your feedback. We are pleased to hear you found our team polite and understanding.
Excellent supportive company…
Excellent supportive company ..understanding and very helpful
8 janvier 2026
Avis spontané
Réponse de EP Financial Solutions
Thank you for your kind feedback. We are really pleased to hear you found our team supportive, understanding, and helpful.
A very good experience today and was…
A very good experience today and was helped with a friendly professional gentleman from EP Financial Solutions
6 janvier 2026
Avis spontané
Réponse de EP Financial Solutions
Thank you for your feedback. We are pleased to hear you had a good experience and found our colleague friendly and professional.
I was listened to in a very polite…
I was listened to in a very polite manner by the lady I spoke to. She directed me further to the right agencies to help me with my situation.
Feeling uplifted
Thank you so much for your help.
5 janvier 2026
Avis spontané
Réponse de EP Financial Solutions
Thank you for taking the time to share your feedback. We’re really pleased to hear that you felt listened to and supported, and that the guidance provided helped you feel uplifted. Wishing you all the best going forward.
The Lady I spoke with was very kind
The Lady I spoke with was very kind. She listened to me explain my concerns and is now trying to help me resolve my issues.
2 janvier 2026
Avis spontané
Réponse de EP Financial Solutions
Thank you for your the review. We are glad to hear your feedback.
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