My Food Bag Avis 

Awful quality control—4 complaints in 5 weeks. Unusable and unsafe food.
​We are 5 weeks into our My Food Bag journey, and it has been an incredibly frustrating and disappointing experience. The recipes themselves sound tasty, but the ingredient quality is shockingly sub-par. Out of the five weeks we've received boxes, we have had to lodge formal complaints for four of them due to food arriving spoiled, damaged, or completely unusable.
​We haven't just had a bit of bruised produce—we have received rotting eggs, spinach ruined by wet rot, and chicken that had a terrible smell right out of the pack. Even the meat quality has been poor, with beef mince that was full of silver skin, fat, and gristle. This week was the final straw when our herbs arrived wet and brown, the sprouts were mushy, and the slaw mix literally smelled like rotting cabbage.
​Having to supplement a premium meal kit service with emergency trips to the supermarket completely defeats the purpose of paying for a food bag. They are quick to give credits when you complain, but I would much rather just receive fresh, safe, and usable food the first time around. We wanted to love this service, but 4 weeks of failures out of 5 is unacceptable. Avoid.

Terrible. Tried to change my address, five days out from a delivery but was not able to. This meant they still charged me - yet the food got sent to my old address which I don't have access to. When I tried to escalate complaint- they said it wouldn't change the outcome and said I could just leave a review. So disappointing.

The photos of each Ready Made Meals should show what they actually look like inside the tray, not fancy meals on a plate. The majority of the meals taste great; only a few are too salty for my liking. Also, it would be better if they were more consistent in the amount of meat and portion size across all meals. I find some fill me up (e.g, Satay Chicken), but others still leave me hungry (e.g, Creamy Mushroom Chicken). Finally, the delivery person never followed the instructions. Asked to leave the boxes at the front door, but for the last 4 weeks, I found them at the back.

Nowhere near as good as it used to be. Lucky for them it's outrageously convenient for lazy people, like me, who don't want to go shopping. Meals are boring and all taste the same.

Two times received chicken that was very smelly, there reply was that’s normal and leave it for ten minutes and the smell will go away, as I said to them every other chicken supplied to us didn’t have a smell to it , they wouldn’t take responsibility for it so I cancelled my account

I had a prepared meal last night, the beef pie, it was good but my favourite is still the chicken and veg pie.

Misleading with cancellation policy, unhelpful when cancelling and poor with communications.

We signed up to My Food Bag under an advertised Autumn Sale promotion, which showed 50% off the first delivery, followed by 30%, 20%, and 10% off later deliveries.

After signing up, My Food Bag removed the promotion and charged the full standard price of $229.99 instead of the promotional price of $115.00. Their position is that the account was not eligible for the promotion, which may be their view, but our concern is that the order was started at one advertised price and then proceeded at a materially different price.

We raised this with their support team before the box had been supplied and requested either the promotional price be honoured or the delivery be cancelled and refunded. My Food Bag refused both options and relied on their terms and cut-off times.

Very disappointing experience. In my opinion, the pricing and promotion process was not clear enough, and I would be very cautious when signing up under any promotional offer.

Great service. The prepared frozen meals have generous portions and good variety. They are very tasty and I would definitely recommend this service.

Good food. Easy delivery.

Meal never got dropped off now have to wait a whole week for another

The food is nice, healthy and easy to heat. The deliveries were mostly terrible. My box was dropped at odd spots on my section a few times, didn't turn up another time. Convenience and being time poor is one of my motivators - a big one.

The food bag system sends NO notifications that it's about to automatically charge for upcoming deliveries. Then when it has charged without any prior notice it doesn't allow any time frame for canceling your order. They do this on purpose so people forget to make changes beforehand. They make a lot of money this way.
When I contacted them about this problem they did not want to comment on the lack of giving proper notifications.

I really enjoy the meals & ease of ordering.
I’d like to see more Vegetarian options as there’s often only 1 or 2 to choose from.
Thank You = )))))))))))

The choices are great and the meals are delicious, out of all the companies, My Food Bag is the best.

Intentionally confusing promotions and website.
I was charged this morning for a box that I had skipped. When I phoned they said the box wasn't skipped. There is a "survey" like pop up after you hit skip and none of these survey responses suited me (they are very prying questions) and there was no "other" option so posaibly I didn't select one? It was weeks ago. Apparently, you have to click answer in order for the skip to finalise.
I explained that I did not know if that's what happened, but that I had tried to skip the box, and that also, my address and bank account details were incorrect, showing I had no intention of ordering. Can the pleaae cancel or move thw order. Too bad was their reaponse. This is still 6 days out from expected delivery.
Regarding the address and bank account details, there is no way to permanently change these from the one that you're originally signed up with, so you have to remember before the deadline each week to go in and manually change them!

Rotten carrot, bag of spinach was past use, spices: one sachet had ripped open. Too much plastic. Meal ideas appealing, reality frustrating.
Delivery man just threw box on to door step.
Have changed to ready made meals

Finally a Food meal prep kit that has the most amazing LARGE and FRESH ingredients that taste absolutely amazing, are easy and quick to prep. 5 stars to you! I was getting sick and tired of receiving wobbly carrots from other not so FRESH meal kit providers!

Tried Food bag to see if it’ll work for me as I am a busy person with some health issues. Found that out of 3 meals one is good and the rests are just soggy. I didn’t realise that it’s a continuous delivery; I must have missed the skip meal as I am away most of the time. Tried cancelling the sub but it’s way too difficult and hard to navigate the page on cancellation. And alas, all they can do is give me credit to use next time, forcing me to buy more food from them. All I wish is cancel that altogether and give my money back.

Absolutely shocking experience. Do not subscribe to this company, they are unethical bullies. Was browsing menu options for my daughter who has IBS, renewed an old subscription to do so. At no point did I provide payment details or confirm any order or meal choice, and exited the site without completing anything with the intention to relook in a couple of days. Received confirmation that order was on its way, immediately responded to not deliver and to please cancel. Then cancelled my subscription immediately. Received notification my payment details declined, sent another 2 emails to not deliver and to cancel. Now have received delivery and demand for payment. According to them I created 2 subscriptions 20 minutes apart (why would anyone do that). Am at my wits end, this crowd should not be allowed to operate.