Generally the quality of the food and the portion sizes are good. However, the meal choices are frequently too much of the same old ones. The vegetarian options especially often lack imagination - a... Voir plus
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Lisez les avis des autres
Always punctual with delivery service & box left where specified to do so .The ingredients are well packed in box & have always been of good quality .So many great recipes to choose from ,definitely i... Voir plus
Great flexibility of menu choices, well laid out website. Ingredients were fresh and good quality. Recipes easy to follow and well laid out. Finished meals were delicious and well priced. Overall very... Voir plus
Food is tasty and varied. Costing approx $30 per dinner meal for two people once weekly discount applied. Delivery was an issue for us, food not arriving as scheduled, finding it hard to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
HelloFresh delivers great recipes and fresh ingredients to your home each week. Cook fast healthy recipes designed by nutritionists and chefs.
Coordonnées de contact
Nouvelle-Zélande
- hellofresh.co.nz
4,0
Bien
15 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Great flexibility of menu choices
Great flexibility of menu choices, well laid out website. Ingredients were fresh and good quality. Recipes easy to follow and well laid out. Finished meals were delicious and well priced. Overall very pleased with the service
29 septembre 2026
Avis spontané
Always punctual with delivery service &…
Always punctual with delivery service & box left where specified to do so .The ingredients are well packed in box & have always been of good quality .So many great recipes to choose from ,definitely improved cooking skills.Love that you can "skip" delivery if & when you may need to .
19 mai 2026
highly recommended
Great quality of food, we love that we are able to select the different meals and there's a huge variety. It's fantastic to try out something new and the instructions are easy to follow.
12 septembre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Not listen to food i wanted
Not listen to food i wanted.
Low carb, low sugar, low FAT
Have asked to postpone as away for school holidays.
Please confirm
12 septembre 2026
Réponse de HelloFresh New Zealand
Hi Sue,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Delivered to wrong address
Delivered to wrong address
Price increase 57 to 91
Recieved meals i didnt request
Broccolli wasnt fresh/yellowed
22 septembre 2026
Réponse de HelloFresh New Zealand
Hi Jill,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Delivery was not very good
Delivery was not very good. My box was left out in the rain they could have left it by the garage so came home to see very wet order.
27 septembre 2026
Réponse de HelloFresh New Zealand
Hi Ian,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Easy as
My three daughters have now taken over the kitchen and cook dinner each night so it’s a win win for us. We get dinner cooked and they learn a life long skill. So if recipes can be followed and cooked by kids then anyone can do it. Food tastes fab too
22 septembre 2026
Réponse de HelloFresh New Zealand
It's absolutely wonderful to hear that your daughters are enjoying cooking dinner each night and learning such a valuable life skill! We're thrilled that our recipes are so accessible and delicious for the whole family. Thank you for sharing this fantastic feedback!
- Daren
Réponse de HelloFresh New Zealand
We're so happy to hear that you're enjoying the food and that our meals are helping to get the kids involved in the kitchen! Thank you for your wonderful feedback.
- Daren
Réponse de HelloFresh New Zealand
We're so happy to hear you found our meals easy to prepare and very tasty. We truly appreciate your positive feedback!
- Daren
Good fresh food innovative recipes
25 septembre 2026
Réponse de HelloFresh New Zealand
We're so glad you enjoyed our fresh food and innovative recipes! Thank you for your wonderful feedback.
- Daren
Love the variety of meals
Love the variety of meals, freshness of ingredients and best of all menu cards that anyone can follow
Totally delicious meals
16 juin 2026
Réponse de HelloFresh New Zealand
We're so happy to hear you love the variety of our meals and the freshness of our ingredients! It's wonderful to know our menu cards are easy to follow and that you find the meals delicious.
- Daren
Réponse de HelloFresh New Zealand
We are so happy to hear that you enjoyed trying new foods and found them both easy to make and delicious! Thank you for your wonderful feedback.
- Daren
I'm retired and now cook every night
I'm retired and now cook every night.
So sick of the same old same old boring meals.
So I thought why not give Hello Fresh a try.
Well I'm now hooked.
3 nights a week we have amazing, interesting, meals from Hello Fresh.
It's given me a love if cooking again.
26 septembre 2026
Réponse de HelloFresh New Zealand
We are so happy to hear that our meals have brought back your love for cooking! It's wonderful to know that our interesting and amazing dishes are a highlight of your week. Thank you for sharing your positive experience with us; we truly appreciate your feedback.
- Daren
Generally good quality, but sometimes lacks imagination
Generally the quality of the food and the portion sizes are good. However, the meal choices are frequently too much of the same old ones. The vegetarian options especially often lack imagination - always a coconut based curry, a tofu and rice etc. Sometimes just 'swapping' the meat/fish for halloumi doesn't always work either so I don't consider it a real vege option. If I'm honest I think it would be better if there were slightly less meal choices, but more imaginative and different ones. It's great to see some different cuisines now - more of these please as I think Asian cuisine is often done to death
16 juin 2026
Réponse de HelloFresh New Zealand
We truly appreciate you taking the time to share your detailed feedback regarding our meal choices and portion sizes. It's great to hear that you generally find the quality of our food and portion sizes to be good. We understand your desire for more variety and imaginative vegetarian options beyond the usual coconut-based curries or tofu dishes. Your point about halloumi swaps not always feeling like a true vegetarian alternative is well-received. We are actively working on diversifying our menu to include more innovative and distinct culinary experiences, moving beyond frequently offered Asian cuisine. Your suggestions are invaluable as we continuously strive to enhance our offerings for all our customers.
- Daren
Fresh, delicious and easy to prepare
The meals have been easy to prepare and tasty. We have enjoyed the salads that have been supplied because they have been very fresh. It’s been good to try out some new recipes.
8 septembre 2026
Réponse de HelloFresh New Zealand
We're so glad to hear that you've found our meals easy to prepare and delicious! It's wonderful that you've enjoyed the freshness of our salads and had the opportunity to try new recipes.
- Daren
Need to change up your diet
We have our second box for two. Lovely food, with awesome menu’s. Generous serving for 2. Delivered when stated, to the door.
Everything is simple to change, skip and follow. A bit of plastic waste, but uses paper when they can. We will continue as the budget will allow.
8 septembre 2026
Réponse de HelloFresh New Zealand
We are so pleased to hear you are enjoying your second box and finding our meals delicious with generous servings! It's wonderful that our delivery met your expectations and that you find our service easy to manage. We appreciate your understanding regarding our packaging and are always working to minimize waste. We truly value your continued support.
- Daren
Réponse de HelloFresh New Zealand
We are so happy to hear you are enjoying our meals! Thank you for your wonderful feedback.
- Daren
Good selection of meals
Good selection of meals, but the consistency of high quality vegetables is not good.
24 janvier 2026
Réponse de HelloFresh New Zealand
We're glad you enjoyed our meal selection. We appreciate your feedback regarding vegetable quality and will certainly review our sourcing to ensure better consistency.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Daren💚
Good quality ingredients
Good quality ingredients, a great range of recipes to choose from. Delivery service is good apart from it would be nice if they could ring the doorbell so I know the box has arrived.
25 août 2026
Réponse de HelloFresh New Zealand
We're glad you're enjoying our ingredients and recipes! We appreciate your feedback regarding the delivery service and will certainly look into improving our notification process.
We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️
You can reach our awesome Customer Care Team via:
📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Ricka 💚
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