Generally the quality of the food and the portion sizes are good. However, the meal choices are frequently too much of the same old ones. The vegetarian options especially often lack imagination - a... Voir plus
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Lisez les avis des autres
Always punctual with delivery service & box left where specified to do so .The ingredients are well packed in box & have always been of good quality .So many great recipes to choose from ,definitely i... Voir plus
Great flexibility of menu choices, well laid out website. Ingredients were fresh and good quality. Recipes easy to follow and well laid out. Finished meals were delicious and well priced. Overall very... Voir plus
Food is tasty and varied. Costing approx $30 per dinner meal for two people once weekly discount applied. Delivery was an issue for us, food not arriving as scheduled, finding it hard to... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
HelloFresh delivers great recipes and fresh ingredients to your home each week. Cook fast healthy recipes designed by nutritionists and chefs.
Coordonnées de contact
Nouvelle-Zélande
- hellofresh.co.nz
4,0
Bien
15 k avis
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Delivery issues prompted cancellation
Food is tasty and varied. Costing approx $30 per dinner meal for two people once weekly discount applied.
Delivery was an issue for us, food not arriving as scheduled, finding it hard to get updates on delivery.
At times box not packed with care, ending up with ripped reciepes and missing items which meant you had to make trips to supermarket defeating the purpose.
If you complain you get a credit for missing items which you can apply to a future order but you have to tell them or they don't apply.
We did this for 4 weeks before realising the issues we were having outweighed the quality so we have cancelled.
Our final box arrived with incorrect meals, and the optional extras we added to cart were missing.
18 août 2026
Réponse de HelloFresh New Zealand
Hi Kelly,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Timely delivery
Timely delivery, easy to read instruction, tasty meals that are nutritious and filling.
1 septembre 2026
Réponse de HelloFresh New Zealand
We're so happy to hear that you're enjoying our timely deliveries and finding our instructions easy to follow, Brent! It's wonderful to know you find our meals both tasty and nutritious.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Cost effective healthy meals
Easy to follow recipes. Cost effective for families. We couldn't afford to eat the way we do if we did not have hello fresh. The cost of living makes it unaffordable for big families. All ingrediants are fresh brilliant cuts of meat. Kids love it!
20 septembre 2026
Avis spontané
Réponse de HelloFresh New Zealand
We are so happy to hear that our easy-to-follow recipes and cost-effective meals are making a positive difference for your family, especially with the cost of living challenges. It's wonderful that your kids love it and that you appreciate the fresh ingredients and brilliant cuts of meat. Thank you for sharing your positive experience, Beasty!
If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week and are happy to help! 😊
You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Quick and easy to order
Quick and easy to order, prompt delivery but you forgot to supply the BACON for meal number 5 this week delivered on Wednesday 16 Sept so that meal was not to plan.
5 septembre 2026
Réponse de HelloFresh New Zealand
We appreciate you highlighting the missing bacon from your meal, Maurice. We understand how frustrating it is when a delivery isn't quite right, and we're truly sorry your meal wasn't as planned. We are reviewing our packing process to prevent this from happening again.
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
I find the meals thoughtful and…
I find the meals thoughtful and creative and the ingredients are generous.
25 août 2026
Réponse de HelloFresh New Zealand
We're so happy to hear you find our meals thoughtful and creative, and that you appreciate the generous ingredients! Thank you for your wonderful feedback, Diane.
If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week and are happy to help! 😊
You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Quality of ingredients is top notch
Quality of ingredients is top notch, packed perfectly
1 septembre 2026
Réponse de HelloFresh New Zealand
We're so happy to hear that you found the ingredients to be of top-notch quality and that everything was perfectly packed! Thank you for your wonderful feedback, Taarn.
If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week and are happy to help! 😊
You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Disappointing quality control
The first 2 weeks deliveries were ok.
This week Meal 5 had two issues
1 Bacon was missing - fortunately I had some
I checked the other 2 meals - not in there.
2 the onion was old and rotten. This was evident from the outside. Again I had one.
The meal once completed was delicious.
25 août 2026
Réponse de HelloFresh New Zealand
Hi Daryl,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Have been using Hello Fresh for quite…
Have been using Hello Fresh for quite some time now and have been pretty disappointed recently. The quality of ingredients is slipping and a lot of the meals have become very basic that you could make much cheaper from supermarket, so getting harder to justify the convenience of using Hello Fresh.
28 octobre 2025
Réponse de HelloFresh New Zealand
Hi Donna,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
So many great recipes to choose from…
So many great recipes to choose from and plenty of variety. Love it.
14 juillet 2026
Réponse de HelloFresh New Zealand
We're so happy to hear that you're enjoying the wide variety of recipes we offer! It's wonderful to know that you find so many great options to choose from, Kim.
If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week and are happy to help! 😊
You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Be careful
Be careful. I was looking at hello fresh , followed their prompts and chose meals etc and having been a past customer who left out of disappointment of quality , all my info was still in system.
I left the page before placing any order but it still placed order somehow. Now they won’t refund what they charged me.
I didn’t place order myself so feel robbed
15 septembre 2026
Avis spontané
Réponse de HelloFresh New Zealand
Hi Kat,
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested your contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Ricka
Customer Resolution Specialist
HelloFresh
Réponse de HelloFresh New Zealand
We are so happy to hear you enjoyed our flexible and exciting meals, along with our great service. Thank you for your wonderful feedback!
If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week and are happy to help! 😊
You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Réponse de HelloFresh New Zealand
Thank you so much for your review, Jennifer! ⭐
We're over the moon to hear that you're enjoying being part of the #FreshFam!
We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️
You can reach our awesome Customer Care Team via:
📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Ricka 💚
Réponse de HelloFresh New Zealand
Hi Billyjo,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Easy to navigate the menu choices
Easy to navigate the menu choices, and a fantastic variety, delivered to the door with the freshest of ingredients.
16 août 2026
Réponse de HelloFresh New Zealand
Thank you for your fantastic five-star review, Brigitte! We are so happy to hear that you find our menu choices easy to navigate and appreciate the variety, along with the freshness of our ingredients delivered to your door.
If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week and are happy to help! 😊
You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
To be enjoying cooking again
To be cooking again with all the necessary ingredients supplied, even shredded can help someone who has emotional, mental issues to enjoy cooking again.
18 juin 2026
Réponse de HelloFresh New Zealand
We are so touched to hear how our service has positively impacted your cooking experience. It's wonderful to know that having all the necessary ingredients supplied can bring joy back into cooking. Thank you for sharing your heartfelt feedback, Sheryl!
If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week and are happy to help! 😊
You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Customer service is excellent
Customer service is excellent - very quick and very helpful
Food is excellent - instructions is very easy to follow
Good value - cheaper than you buy from supermarket
it suits us as its only 2 of us
Plenty of recipes to choose to suit
save lots of my time to think what to cook everyday
13 septembre 2026
Avis spontané
Réponse de HelloFresh New Zealand
We're so happy to hear that our service, food, and value are a great fit for you and your household! It's wonderful that we can help save you time and offer plenty of recipe choices.
If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week and are happy to help! 😊
You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
The food choice is great
The food choice is great, it is all fresh - what lets you down is the waste packaging, etc.
25 août 2026
Réponse de HelloFresh New Zealand
We're glad you enjoyed our fresh food choices, Philippa. We understand your concern about packaging waste and are actively working on sustainable solutions.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
I love that making dinner is exciting…
I love that making dinner is exciting every night and isn't such a chore
18 août 2026
Réponse de HelloFresh New Zealand
We're thrilled to hear that making dinner has become an exciting experience for you and no longer feels like a chore! We love knowing that we can bring joy to your kitchen every night, Caroline.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Always fresh ingredients and great…
Always fresh ingredients and great choices of meals!
11 septembre 2026
Avis spontané
Réponse de HelloFresh New Zealand
We're so happy to hear that you enjoy our fresh ingredients and the variety of meal choices we offer! Thank you for your kind words, Emmy.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Réponse de HelloFresh New Zealand
Hi Petra,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
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