Lunavia Avis 

Réponse de Lunavia

Il y a 9 heures

Hi Scot,

Thank you so much for taking the time to share your review!

Providing a positive customer experience is important to us, and we’re pleased to hear that your experience with Lunavia has been great. We remain committed to delivering quality products and dependable support to make your journey with us as smooth and satisfying as possible.

Please feel free to reach out to us at wecare@mylunavia.com if you ever need assistance in the future. We’re here to help!

Best regards,
Dylan
Lunavia Customer Care Team

Réponse de Lunavia

Il y a 9 heures

Hi Julie,

Thank you so much for taking the time to share your review!

We’re pleased to hear that Chloe took the time to explain everything clearly and that you feel confident moving forward with her monitoring your progress. Having guidance and ongoing support throughout your nail care journey can make a meaningful difference, and we’re committed to helping you feel informed and supported every step of the way.

Please feel free to reach out to us at wecare@mylunavia.com if you need any assistance along the way.

Best regards,
Dylan
Lunavia Customer Care Team

Réponse de Lunavia

Il y a 16 heures

Hi Jerry,

Thank you so much for taking the time to share your review!

Consistency and patience are important when addressing stubborn nail fungus, so it’s encouraging to know you’re already noticing some improvement after just one week of using Lunavia. We hope you continue to see progress over the coming weeks and look forward to hearing more about your experience as you continue your treatment!

Please feel free to reach out to us at wecare@mylunavia.com if you have any questions or need assistance along the way.

Best regards,
Dylan
Lunavia Customer Care Team

Réponse de Lunavia

Il y a 17 heures

Hi Rich,

Thank you for sharing your feedback regarding the renewal of your subscription and your difficulty reaching our team. We sincerely apologize for the frustration caused by the renewal and the lack of response to your emails. We understand your concerns about the charges and your difficulty obtaining assistance to stop the renewal and request a refund.

This is not the experience we intend for our customers. Our goal is to ensure that customers clearly understand their purchases and subscription terms while receiving timely, reliable support whenever they need assistance.

We would appreciate the opportunity to review your concerns and work toward a resolution. We have sent you a request for additional information through Trustpilot so we can identify your account and take the appropriate next steps. Kindly respond to that request so we can assist you further.

If you have any questions in the meantime, please reach out to us directly at wecare@mylunavia.com.

Best regards,
Dylan
Lunavia Customer Care Team

Réponse de Lunavia

Il y a 16 heures

Hi Jim,

Thank you so much for taking the time to share your review!

We’re encouraged to hear that you’re starting to notice improvements in your third week of using Lunavia. We understand that ease of application matters, and we appreciate your honest feedback about the pen design and the product remaining inside even when the pen can no longer be twisted. Your suggestions regarding a brush-style bottle and reducing product waste are valuable insights that we can share with our team as we continue looking for ways to improve the customer experience. Consistent use and patience are important when addressing stubborn nail fungus, and we hope you continue to see progress as new nail growth develops.

Please feel free to reach out to us at wecare@mylunavia.com if you have any questions or need assistance with your pens. We’re here to help.

Best regards,
Dylan
Lunavia Customer Care Team

Réponse de Lunavia

Il y a 16 heures

Hi Brittany,

Thank you so much for taking the time to share your review!

It’s meaningful to know that Morie’s patience, attention to detail, and encouragement have made such a positive difference in your wellness journey. At Lunavia, we believe that every customer deserves to feel supported, valued, and guided throughout the process, rather than being left to navigate it alone. We’re glad Morie helped provide that reassurance and made you feel cared for every step of the way. We look forward to you continuing your wellness journey with confidence and hope your upcoming one-month follow-up appointment brings further encouragement.

Please feel free to reach out to us at wecare@mylunavia.com if you need any assistance along the way. We’re here to support you throughout your journey.

Best regards,
Dylan
Lunavia Customer Care Team

Réponse de Lunavia

Il y a 17 heures

Hi Amy,

Thank you for sharing your feedback with us. We’re truly sorry for your loss and we understand that caring for your mother-in-law during such a difficult time left you with little opportunity to use the product. We also sincerely apologize for the frustration you experienced while trying to reach our team and obtain assistance with your returned order.

We hear your concerns regarding the difficulty of contacting us and the promised link you never received. This is not the experience we intend to provide, as our goal is to ensure that every customer can reach us and receive the support they need.

We attempted to call you today but were unable to reach you, so we left a voicemail. We will also be sending you an email regarding your returned order and reviewing your recent email request so we can further assist you and address your concerns.

We appreciate the opportunity to look into this matter and work toward a resolution. If you have any questions in the meantime, please reach out to us directly at wecare@mylunavia.com.

Best regards,
Dylan
Lunavia Customer Care Team

Réponse de Lunavia

Il y a 16 heures

Hi Cruz,

Thank you so much for taking the time to share your review!

We're pleased to know that Ella took the time to explain your condition and guide you through what you need to do. Providing clear, patient, and courteous support is an important part of helping our customers feel informed and confident throughout their nail care journey. We'll be sure to share your kind words with Ella!

Please feel free to reach out to us at wecare@mylunavia.com if you have any questions or need further assistance. We're always here to help.

Best regards,
Dylan
Lunavia Customer Care Team

Réponse de Lunavia

Il y a 16 heures

Hi Bodacious,

Thank you so much for taking the time to share your review!

It’s rewarding to hear that your experience with Lunavia has matched what you were told and what you observed for yourself. We’re committed to providing clear information and products that help customers feel confident in their choices, and we appreciate you sharing your positive experience.

Please feel free to reach out to us at wecare@mylunavia.com if you ever need assistance. We’re here to help!

Best regards,
Dylan
Lunavia Customer Care Team

Réponse de Lunavia

Il y a 16 heures

Hi Michael,

Thank you so much for taking the time to share your review!

Seeing healthy new nail growth behind the affected area is an encouraging step forward. We understand that toenail fungus can take time to improve, and consistent care and patience are important throughout the process. We appreciate you sharing your progress and experience with us, and we hope you continue to see positive changes as your nail grows out.

Please feel free to reach out to us at wecare@mylunavia.com if you ever have questions or need assistance along the way.

Best regards,
Dylan
Lunavia Customer Care Team

Réponse de Lunavia

ll y a 2 jours

Dear Cheri,

Thank you so much for sharing your wonderful 5-star review!

We are absolutely thrilled to hear that the pens are making such a positive difference for your toes, and that you're loving the little nail files. Gentle filing before applying the formula helps everything absorb so much more effectively, so pairing the two together consistently is the perfect recipe for healthy, protected new growth.

Please feel free to reply there or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Wishing you continued progress on your healing journey!

Best regards,
Nicky
Lunavia Customer Care Team

Réponse de Lunavia

ll y a 3 jours

Dear Charles,

Thank you so much for taking the time to share your 5-star review!

Seeing such an amazing difference at just 6 weeks in is incredible news, and our entire team is celebrating this milestone with you. Dealing with stubborn nail issues takes dedication, so knowing that your daily routine is paying off this quickly means the world to us. Consistency is everything, and you are well on your way to fully clear, healthy nails.

Please feel free to reply directly here or reach out to us at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Réponse de Lunavia

ll y a 4 jours

Dear Salenda,

Thank you so much for taking the time to share your review on Trustpilot!

Reading your update brought such a huge smile to our team. Having dealt with toe fungus for many years, your realistic perspective, knowing that real recovery takes time and patience, is so refreshing and truly spot-on. We are thrilled to hear that your ordering was seamless, delivery was quick, and most importantly, that you are already seeing positive results with the pens.

Your patience and commitment are paying off, and we are rooting for your continued success until you have fully restored, healthy nails!

Please feel free to reply directly here or reach out to us at wecare@mylunavia.com if you ever have any questions or need anything along the way. We’re always here to help and ensure you have a smooth, supportive experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Réponse de Lunavia

ll y a 4 jours

Dear Justin,

Thank you for reaching out and sharing your feedback. I completely understand your frustration, spending so much time and effort on a routine only to feel let down is truly disappointing, and I want to assure you that we take your experience seriously.

After reviewing your account history, your orders were from last year, and I see our team last connected with you on December 11, 2025, where we worked together via email to address your concerns. Because fungal severity, nail thickness, and individual body chemistry vary so much from person to person, recovery timelines and responses can look very different for everyone.

I also tried reaching out to you by phone earlier today, but I was unable to connect. To ensure you receive proper support without any hassle, I will be following up with you directly via email to help you further.

If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@mylunavia.com.

Best regards,
Nicky
Lunavia Customer Care Team

Réponse de Lunavia

ll y a 4 jours

Hi Randi,

Thank you so much for taking the time to share your review!

We're glad to hear that your order arrived as promised and that our technical assistance was helpful in guiding you toward the proper use of your product. Your satisfaction is important to us, and we're always happy to provide the support you need to make the most of your Lunavia experience.

Please feel free to reach out to us at wecare@mylunavia.com if you have any questions or need further assistance in the future. We're always here to help!

Best regards,
Dylan
Lunavia Customer Care Team

Réponse de Lunavia

ll y a 4 jours

Hi Keosha,

Thank you so much for taking the time to share your review!

We believe that providing clear guidance and setting the right expectations make a meaningful difference in every customer’s journey. We’re pleased to hear that Aiza made your consultation a positive experience by patiently guiding you through each step and explaining what to do and what to expect. We’ll be sure to share your kind feedback with Aiza, as her dedication reflects the supportive experience we strive to provide to every Lunavia customer.

Please feel free to reach out to us at wecare@mylunavia.com if you have any questions or need further assistance. We’re always here to help!

Best regards,
Dylan
Lunavia Customer Care Team

Réponse de Lunavia

ll y a 4 jours

Hi Andy,

Thank you so much for taking the time to share your review!

Thoughtful guidance can make a meaningful difference in building a treatment plan, and we’re pleased to hear that Francine provided knowledgeable and helpful support throughout your experience. We’re committed to helping our customers feel supported as they navigate their Lunavia journey.

Please feel free to reach out to us at wecare@mylunavia.com if you need any further assistance in the future.

Best regards,
Dylan
Lunavia Customer Care Team

Réponse de Lunavia

ll y a 5 jours

Hi Lea,

Thank you so much for taking the time to share your review!

We’re delighted to hear that you’ve found a product that works for you! We understand how meaningful it is to see progress after searching for an effective solution, and we appreciate you giving Lunavia a chance to be part of your nail care journey.

Please feel free to reach out to us at wecare@mylunavia.com if you ever have any questions or need assistance. We’re always here to help!

Best regards,
Dylan
Lunavia Customer Care Team