My Perfume Shop New Zealand 

La note de cette entreprise n'est actuellement pas disponible en raison d'une violation de nos conditions d'utilisation.

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I wish to express my gratitude to The Perfume Shop for their amazing products. I ordered multiple items from their website and when one of my items were out of stock I was given a refund and a discoun... Voir plus

Noté 1 sur 5 étoiles

I suspect all the other reviews are correct. I placed an order, it showed on the site it was being despatched from Auckland warehouse. I was sent an email from them with tracking that only takes yo... Voir plus

Noté 5 sur 5 étoiles

Exceptional correspondence Matt kept me informed as there was a big delay due to troubles in Middle East! Very pleased with purchase and placed another order straight away… Love supporting small... Voir plus

Noté 5 sur 5 étoiles

I bought some older fragrances for my wife Este Lauder Cinnabar being one that comes to mind. Website was easy to navigate and received the package at a competitive price within a week or so . Well pa... Voir plus

À propos de l'entreprise

  1. Parfumerie

Écrit par l'entreprise

Hi there, we're My Perfume Shop. A quick word from us. The rating on this profile is far lower than the experience that the overwhelming majority of our customers tell us they have. Here's why. A particular review platform thrives on collecting negative reviews, then charges companies excessive fees to help “fix” the damage. They encourage businesses to ask customers for reviews to counteract the bad image this particular platform itself helps create, mixing in a few positive ones to balance things out. The reality is that most people don’t go out of their way to leave positive reviews unless prompted, but they absolutely will go out of their way to leave negative ones. This particular platform knows this and exploits it. In our opinion, it’s nothing short of entrapment. We're not alone in this. A quick online search brings up many small businesses describing the same thing. In our view, when a platform controls which reviews appear and offers a paid plan as the route to a healthier profile, a low score often says more about the platform than the business behind it, which is why many large retailers carry low scores on this particular platform, too.


Coordonnées de contact

Violation des conditions d'utilisation

Tous les avis

(744)

463 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

I received my perfume after quite a…

I received my perfume after quite a wait as you are NZ based.
For refrence I bought a dishwaher online and it arrived 3 days later.
I aws wondering when my package wpuld arrive but very pleased with my perfume.
In future I will maybe order a lot earlier.
Have compliments on my perfume and was a great price.Thank you.

4 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

CHEAPER!!!!

It was super easy to just buy a perfume and get it shipped. It's good cause it was exactly what i was looking for and plus cheaper :0

4 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

I was thrilled to buy genuine Perfume…

I was thrilled to buy genuine Perfume and EDT made in France. Not so wellknown Perfume houses that are not available in the retail scene where I live. Even though I hadnt tryed them. I like both of my purchases. Particularly the Lalique.

15 septembre 2026
Avis spontané
Noté 1 sur 5 étoiles

⚠️ BE CAREFUL!!

⚠️ BE CAREFUL!!! They are scammers!!!

I placed an order that did not arrive by the promised date. I notified them well in advance that I would no longer be in New Zealand at a time when they hadn’t even dispatched the order yet because they were already running late. Despite being informed in advance, they did absolutely NOTHING to help.

When I requested a refund, they insisted that it could only be refunded to the same card used for the original payment. I then had to contact the delivery company myself to explain that I no longer live in New Zealand and could not receive the package there.

Absolutely ridiculous and completely unacceptable customer service. They do not follow any proper procedures to assist consumers and take no responsibility for their own delays or mistakes.

A complete joke. Be very careful and think twice before buying from this company!!!

3 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

I will definitely buy from this company…

I will definitely buy from this company again. Great customer service, Aubrey helped me and kept me updated with my order. Very happy with my perfume was 2 days late but based on the savings versus other retailers I dont mind.
The packaging made sure my perfume was safe, and wrapped with care.
Thanks Aubrey for your help.

10 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent service.

Very quick and easy to place the order, very happy with pricing and quick delivery and pleasant interaction with company contact. I would definitely recommend My Perfume Shop to friends and family with a very positive experience and I look forward to future purchases.

9 septembre 2026
Avis spontané
Noté 4 sur 5 étoiles

I am pleased with the honest service…

I am pleased with the honest service this company gives. There was a delay in receiving the product due to external circumstances which was communicated to me in due course. The fragrance has arrived today. It has been worth the wait.

10 septembre 2026
Avis spontané
Noté 1 sur 5 étoiles

Ordered 11th July still waiting for my…

Ordered 11th July still waiting for my order. Originally told that they were struggling to get flights here now been told they're a small company and had a large number of orders so struggling to get supply. They state on their website that they ship from their Auckland Warehouse but they do not. This shouldn't be allowed

11 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Recently made an order but the item was…

Recently made an order but the item was unavailable due to stock shortage and one of their customer service representatives, Nicole, was extremely accommodating and had a sense of agency when trying to find an exchange for me.

8 septembre 2026
Avis spontané
Noté 1 sur 5 étoiles

More than a month waiting for my order

More than a month waiting for my order, When I contacted after a month, they said that don't have it in stock, I'm asking for my money back and they don't answer me..
So bad ! Please don't buy anything from them. Really bad company..

8 août 2026
Avis spontané
Noté 1 sur 5 étoiles

Terrible as someone who buys a lot of…

Terrible as someone who buys a lot of perfume all the time I will never ever ever ever ever buy from this business ever again.
Ordered some perfume received no confirmation no shipping no nothing. Emailed them multiple times asking look can you please locate this? Sent them proof of purchase from my bank. Keep replying with generic responses. Nothing got resolved so I took my money. No product. Please be aware as you cannot even communicate with this business to get a straight answer.

8 septembre 2026
Avis spontané
Noté 3 sur 5 étoiles

Slow delivery, online stock is often out of stock. But! Authentic perfumes received.

Honestly takes a lot of patience to go through this company, edited my initial review as I finally received my package after a lot of back and forth.
The perfumes I got were authentic and packaging was solid.
Really wished their delivery service and online stock is up to date.
I'll give them a 5 star if my next order comes through timely. Not delayed by 2 weeks of the delivery by date.

8 septembre 2026
Avis spontané

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