Roxy was very professional and supportive when she called to check on how we were going with our new pool. While we were experiencing some issues, she was able to give some helpful advice and send som... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Pool has been in 4 years with out any problems until recently when the copper test stopped responding. I contacted Naked and got great advice to get it fixed. metals had fallen out of suspension in t... Voir plus
L'entreprise a répondu
We are loving our Naked pool system and how fresh it feels! And our water is crystal clear. Their support and phone app is fantastic, the little training videos are fun! I would highly recommend th... Voir plus
L'entreprise a répondu
Naked following up 1-2 months after sales to ask how it is working out. It is rare for anyone to do that about anything so their customer service is better than most. Roxy answered questions I had... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Piscine
- Piscine couverte
- Société d'eau minérale
- Piscine extérieure
- Magasin de matériel pour piscines
- Fournisseur de traitement de l'eau
À propos de Naked Pools
Écrit par l'entreprise
Dive into luxury today and experience the future of swimming pool technology.
With the world’s best quality water on tap, Aussies appreciate the benefits of freshwater. Yet when it comes to our nation’s favourite pastime, we’ve all accepted that chlorine and saltwater were the natural order of things. Not anymore.
Our Freshwater Pool System will safely and effortlessly purify your pool water without need for adding chlorine, high salt or expensive minerals. The health benefits are crystal clear.
Aussies and people worldwide are waking up to this fresh-thinking alternative to chlorine, salt or mineral pools and are diving right in.
Fully Australian owned with 30 years combined industry experience in pool innovation, we developed our incredible freshwater system that uses copper and silver instead of harmful chemicals to filter and sanitise pool water while preventing algae growth. It’s the same technology used by NASA to purify drinking water. What you’re left with is healthy, rejuvenating, crystal clear water.
We’re passionate about innovation, service and the total customer experience. Setting new benchmarks for water quality in the swimming pool and spa industry, while delivering a product that is simple to use, has lower running costs and easy to maintain all year round is what we do.
Our primary focus is the experience our customers will enjoy swimming in a freshwater pool. As well as the water being crystal clear, with no more chemicals than your average tap water, the pool water has a much softer feel on the skin. Leaving you refreshed and rejuvenated with no residue on the skin and no need to shower or wash swimwear after swimming.
Not only better for the environment, a freshwater pool protects your investment over the long term as the pool water won't damage equipment, pool surrounds or the garden and landscaping.
With the world’s best quality water on tap, Aussies appreciate the benefits of freshwater. Yet when it comes to our nation’s favourite pastime, we’ve all accepted that chlorine and saltwater were the natural order of things. Not anymore.
Our Freshwater Pool System will safely and effortlessly purify your pool water without need for adding chlorine, high salt or expensive minerals. The health benefits are crystal clear.
Aussies and people worldwide are waking up to this fresh-thinking alternative to chlorine, salt or mineral pools and are diving right in.
Fully Australian owned with 30 years combined industry experience in pool innovation, we developed our incredible freshwater system that uses copper and silver instead of harmful chemicals to filter and sanitise pool water while preventing algae growth. It’s the same technology used by NASA to purify drinking water. What you’re left with is healthy, rejuvenating, crystal clear water.
We’re passionate about innovation, service and the total customer experience. Setting new benchmarks for water quality in the swimming pool and spa industry, while delivering a product that is simple to use, has lower running costs and easy to maintain all year round is what we do.
Our primary focus is the experience our customers will enjoy swimming in a freshwater pool. As well as the water being crystal clear, with no more chemicals than your average tap water, the pool water has a much softer feel on the skin. Leaving you refreshed and rejuvenated with no residue on the skin and no need to shower or wash swimwear after swimming.
Not only better for the environment, a freshwater pool protects your investment over the long term as the pool water won't damage equipment, pool surrounds or the garden and landscaping.
The ultimate swimming experience
Écrit par l'entreprise
- Dive into luxury today and experience the future of swimming pool technology.
- Naked Pool water is equivalent if not better than most household tap water. No longer do you need high chemicals and chlorine in your backyard swimming pool. Have an easy to manage pool that saves you money, is better for the environment and leaves you feeling refreshed and rejuvenated after swimming.
- We're commited to our customers
- Naked Pools have an industry leading Complete Customer Care Plan to ensure your backyard oasis is everything it should be. Owning a pool for the first time can be overwhelming and our team are available to help guide and support you every step of the way. Once your system is installed, simply register your product via our Naked App and one of our team members will call you within the first two weeks to ensure you understand your new pool, our system and answer any other questions you may have. We'll even point you to our Freshwater Pool Specialists in your area if required. It's our company mission to have every Naked Pool owner having the best possible swimming experience in their backyard pool or swim spa.
Coordonnées de contact
10/48 City Link Drive, 4221, Carrara, Australie
- 1800 625 331
- sales@naked-pools.com
- naked-pools.com
4,8
Excellent
660 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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They always answer my questions and…
They always answer my questions and make pool care easy
26 février 2026
Réponse de Naked Pools
Hi Marilyn,
Thanks so much for your review - we really appreciate it and are always happy to help!
Kind regards,
The Naked Pools Team.
Great advice
Tim was really helpful in assisting me with sound advice for algae and pool test readings
24 février 2026
Réponse de Naked Pools
Hi Carl,
Thanks so much for your review, we really appreciate it and are glad to hear Tim was able to help.
If you ever require assistance again in the future, please let us know.
Kind regards
The Naked Pools Team.
Excellent followup
17 février 2026
Réponse de Naked Pools
Hi Amandeep,
Thanks so much for your review, we truly appreciate it. If we can be of any assistance in the future please let us know.
Kind regards,
The Naked Pools Team.
Assistance was provided in a timely and…
Assistance was provided in a timely and accurate manner to resolve the issue I had with my oxidiser.
23 février 2026
Réponse de Naked Pools
Hi Nathan,
Thanks so much for your review, we really appreciate it and are glad we could assist you in your enquiry. If you ever need us again please let us know, we're always happy to help!
Kind regards,
The Naked Pools Team.
Slow reply & a phone call to discuss…
Slow reply & a phone call to discuss would have been preferred.
23 février 2026
Réponse de Naked Pools
Hi Ruth,
Thanks for reaching out and our apologies that we appeared to be slow in our response. We did send a reply to your enquiry on the same day, please let us know if you didn't receive it. You are also welcome to call our support number 1800625331, option 3, please leave a voice message and one of our team will get back to you ASAP.
Kind regards,
The Naked Pools Team.
Réponse de Naked Pools
Hi Ashleigh,
Thanks so much for your review, we really appreciate it. If you ever need any help along the way please reach out, we're always happy to assist.
Kind regards,
The Naked Pools Team.
Fixed
The unit was losing the clock time. Took it into the Naked Pools office who were able to fix it very quickly.
23 février 2026
Réponse de Naked Pools
Hi Brian,
Thanks for your review, we really appreciate it!
It was great to meet you when you came in to have your unit repaired and we're glad we could help.
Kind regards,
The Naked Pools Team.
Easy to talk to tech support (Tim) and…
Easy to talk to tech support (Tim) and issue resolved straight away when I took system to warehouse for repair.
23 février 2026
Réponse de Naked Pools
Hi Tracey,
Thanks so much for your review - we really appreciate it.
It was great to meet you when you came in and we're happy to hear Tim could help with getting your unit repaired.
Kind regards,
The Naked Pools Teams.
Réponse de Naked Pools
Thank you for your review, we very much appreciate it. If you require any assistance in the future please let us know, we're always happy to help!
Kind regards,
The naked Pools Team.
Really happy with their resolution of…
Really happy with their resolution of our issue we were having.
13 février 2026
Réponse de Naked Pools
Hi Naomi.
Thank you for submitting your review - we very much appreciate it. If you require any assistance in the future please let us know, we're always happy to help!
Kind regards,
The naked Pools Team.
Quick response, clear advice
Our pump had to go in for repairs and I needed some advice on how to manage our pool (which has a new Naked system and vinyl liner) while the water wasn't circulating. Tim responded quickly with clear and easy-to-follow advice, with routine follow up to make sure everything was going OK.
3 février 2026
Réponse de Naked Pools
Hi Rob.
Thank you for your review, it is greatly appreciated.
Anything else we can assist with in the future please let us know.
We are happy to help.
Regards
The Naked Pools Team
Best decision we made
Best decision we made. The pool is awesome but the naked system is perfect: no taste and feels so clean and refreshing. Love it.
7 février 2026
Avis spontané
Réponse de Naked Pools
Hi Marco.
Thank you for your glowing review. We really appreciate it.
We are glad to hear you are loving the Naked Freshwater experience.
Anything we can help with in the future please let us know.
Regards
The Naked Pools Team
Good service and advice
30 janvier 2026
Réponse de Naked Pools
Thanks so much for your review John, we really appreciate it.
If you ever require further assistance in the future, please let us know, we're always happy to help!
Kind regards,
The Naked Pools Team.
Tim always gets back to me promptly…
Tim always gets back to me promptly with my queries. and he is always very very helpful
5 février 2026
Réponse de Naked Pools
Hi Rocky.
Thanks so much for your review - we really appreciate it.
Fast and reliable support is what we strive for, glad you have found it to be just that.
If you ever require assistance in the future, please let us know, we're always happy to help!
Kind regards,
The Naked Pools Team.
Naked Pools were very helpful in…
Naked Pools were very helpful in honouring my older model from 2022 to start warranty from 2025 for 5 years for my pool renovation by the builder.
20 janvier 2026
Réponse de Naked Pools
Hi Ken.
Thanks so much for your review - we really appreciate it.
If you ever require assistance in the future, please let us know, we're always happy to help!
Kind regards,
The Naked Pools Team.
The support at Naked Pools is 10/10
The support at Naked Pools is 10/10. My warranty claim was dealt with quickly and efficiently and the team were really helpful. Really happy!
28 janvier 2026
Réponse de Naked Pools
Hi Richard.
Thanks so much for your review, a perfect 10/10 from you is greatly appreciated.
If you ever require further assistance in the future, please let us know, we're always happy to help!
Kind regards,
The Naked Pools Team.
Réponse de Naked Pools
Hi Shanelle,
Thanks for your review, we really appreciate it!
If you ever require any assistance please let us know, we're always happy to help.
Kind regards,
The Naked Pools Team.
Happy camper
Response was great and its nice to know that support is always in the background.
1 février 2026
Réponse de Naked Pools
Hi Phil,
We love hearing that you're a happy camper! Thanks for your review, we really appreciate it.
Kind regards,
The Naked Pools Team.
We thouraly enjoy our naked it is very…
0We thouraly enjoy our naked it is very easy to maintain with the help of my local pool shop no smelly chlorine on your person's
3 février 2026
Avis spontané
Réponse de Naked Pools
Hi Wayne,
Thanks so much for your review, we really appreciate it and are so happy to hear you're enjoying your Naked Pool!
If you ever need any help please let us know.
Kind regards,
The Naked Pools Team.
Best Ever Pool.
Love taking a pool water sample on and being told my pool is perfect. I love my naked pool system and can compare to previous experience with chlorine and salt pools to be able say it is the absolute best. I don’t feel like I need to shower after a swim and can swim a few times a day.
I had no handover from my pool builder so when I phoned the naked pools helpline I was delighted to get helpful response and start enjoying my pool. The np rep had recently been to Clark rubber pool shop so the guys there have been able to help too.
Thank you naked pools for your so important after sales service.
3 novembre 2025
Avis spontané
Réponse de Naked Pools
Hi Barni,
Thanks so much for taking the time to share your Naked Pools experience - we love hearing about how positive it's been for you and are so happy we were able to help where the builder left off. It's great to hear the team at Clark Rubber have been helpful as well.
If you ever need any support you are always welcome to reach out to us.
Kind regards,
The Naked Pools Team.
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