The Naked Marshmallow Co. Avis 

Originally I would have given one star as a review… Christmas order that I placed early on the 11th of Dec was either misplaced, ignored or they were just overwhelmed. After several emails, none of which were replied to. Two days before Christmas it was rectified and sent special delivery to make sure it got to us on time,
Marshmallow… Delicious.
Customer service .. Poor
Organisation of Christmas orders.. shocking

Order placed for my family on the 1st December. Asked for an updated 11th December and was assured order would be dispatched within the week. The order has sat in the Evri courier network saying they are waiting for order to arrive with them ever since.
Very disappointing. Large order for Christmas presents. No response to emails and phone lines that go to full voicemail boxes. Generally a bad experience. Small company and I understand they hadn't anticipated so many orders but from ordering on the 1st December to not arriving for Xmas is not normal.

I've ordered previously and had good service. However on this occasion I had to follow up as was promised delivery before Christmas. Only then received an auto email telling me my order had been despatched. It arrived at 5 pm on Christmas Eve after we'd left home for a few days so not in time to be gifted until after Christmas. The delivery company Evri then left the parcel on my neighbours doorstep which is directly on the pavement. Thankfully no one stole it. While appreciate its a small company communication could have been better. I'd think twice about ordering again.

I ordered in plenty of time and needed this gift for someone prior to Christmas. Once it was not even dispatched by then and I realised you would not even get it to me for Christmas i emailed to ask for refund and forget order. Got daft email telling me that if things were dispatched by last Friday I would get by Christmas. But as mine had not been dispatched it was useless
They then went ahead and dispatched on Monday 23rd, great, with no chance of Christmas delivery, ignoring my cancel order. Dreadful when they state 6 to 8 business days on website and I have waited far in excess of that for it to be even sent out. Saying a small business means nothing. Do what you say or refund and cancel when asked.

Really disappointing experience this time having had positive experiences in past. Ordered 30th Nov for a bday present 22nd Dec, didn’t arrive until the 23rd. Initial email ignored, initial fb message ignored. Responded to 2nd message saying it would arrive by Xmas even though i had made it clear I needed it by the 22nd. Might have got here on time if they had posted next day to make up for the service but they didn’t. Failed to meet their own shipping guidelines. Disappointed and won’t order from them again.

Placed a Christmas order on the 5th December but it’s now Xmas Eve and still not received so have had to purchase an alternative present. (And can’t use some of the items for today as I had planned…) The emails sent have not been responded to like others who have reviewed which adds to the poor service. Would not recommend especially near xmas when it seems they’ve been overwhelmed with orders that they are unable to fulfil. A real shame as we have had the products before and enjoyed them. (Bought from a shop not online)

Update: Order has just arrived (a month after placing it) and one of the items is missing!! The box also says next day delivery on it so was only just despatched despite the label being created on the 20th of Dec…Would have been better if they’d had been honest and said these wouldn’t be sent until after xmas….Will not be using again.

I ordered my parcel at the start of December, and it still hasn't arrived. It's been almost 4 weeks. I am very upset as the parcel will not arrive in time for Christmas. It simply takes too long to arrive, if you want this product in time for an event, make sure to order months in advance. After looking at the reviews, it seems others have had similar issues.

If I could score a zero I would. Order placed on 6 December - as of 24 December it’s still not arrived. No proactive communication from the company and no replies to my emails. Absolutely abysmal service. Avoid this company at all costs - they take your money and don’t deliver.

Ordered on the 29th November and hasn’t arrived in time for Christmas!

Over 3 weeks for delivery is unacceptable.

I’ve sent Naked Marshmallow toasting gift’s several times and they are always a big hit!!
The team were fantastic at helping to resolve the delivery issues this year, and I’m looking forward to seeing my nieces faces when they are toasting their Christmas marshmallows!!

I placed an order on 9th December and this it still hasn't been dispatched. No customer services, phone line is inactive and they do not reply to emails. This order was a Christmas eve present for my children and I now have to source a gift elsewhere. Such a shame as I have used this company previously with no issues. I will be seeking a refund.

Order still hasn’t arrived.

Order ad Christmas present on the 9th. Tracking show it hasn't been sent yet and it's the 23rd

Order placed on 9th December, estimated delivery within 6-8 working days…should have had it in time for Christmas, we are now on 23rd December and only just been dispatched! Awful service and with there being zero chance of it being delivered tomorrow (Christmas Eve), I’m going to have to go out and buy replacement gifts! Spent a lot with this company, they cannot be relied upon.

Placed an order on 16th December for a festive gift set. Email had been sent explaining that orders placed would be shipped on specific days and received by a certain date, I'm still waiting I sent an email no reply tried calling but it cuts you off. I certainly wouldn't recommend the company especially as the customer service needs improving. Update Christmas eve and no kit one very disappointed daughter.

They lie to you, saying the items are being delivered by Evri, and Evri don’t have them!

They take your money and don’t deliver the goods, then when you try to contact them, they ignore you!

Will be contacting trading standards, and the bank for a refund

Ordered the item on 2nd of December. Tried to contact customer services after 2 weeks passed but the call would get cut off once relevant option was selected. Sent an email to chase delivery and no response was received however an email was received later that day to say the package had been dispatched. 3 weeks later and still not received the package. First time using this company & would not use again. Very poor customer service

Made an order on 5/12 and still not received on 23/12. Very disappointed with the delays and doesn’t seem like it’ll be here for xmas

Placed an order on the 28th of November but still not recieved it. Sent an email to ask where it was on the 14th of December, for them to reply saying my order 'qualifies for prioritisation' and provided tracking info on the 16th. Evri have still not received my order, so to me, they have booked postage and generated a tracking code to make it appear as if they have sent it, when in reality it's still not ready. These items were supposed to be Christmas presents but there's obviously no chance of that happening now.

It's such a shame as I have ordered previously and the product really is great, but I won't be ordering again. It's not worth the stress and upset. Their automated emails are still stating that orders made in December will be arriving in time for Christmas which is just ridiculous.

It would have been preferable if they had emailed to say they couldn't fulfil the order in time for Christmas due to issues/high demand and given me the option to cancel my order or wait (at least I would have been able to make an informed decision), rather than continuing to make false promises and, in my opinion, lie about delivery timescales. The onus should not be on the customer to chase late orders.

No matter the flavour, these marshmallows are by far the best!