The Naked Marshmallow Co. Avis 

Ordered on 13th December as a Christmas present. This is 29th December and no dispatch, no information whatsoever. Emailed and no reply. I've had to contact my bank for a refund. Shocking company that I'll never use in the future.

Still haven’t received my order. Once I have received I’ll let you know. By anychance do you know when this will be arriving as I ordered it on the 14/12/24 and it’s now 28/12/24

Saying standard Delivery - (6 - 8 working day delivery) is rubbish
I ordered on the 1st didn't hear anything until the 20th a day after I contacted you wondering what had happened to my order.
It's now the 28th and if my order ever arrives, it is no use as a christmas gift.

I would recommend this company to anyone always enjoy and have fun with your products thank you

Delivery was a few days later than advertised maybe because of the christmas rush but it arrived in time

Placed order on the 12th december now the 27th december still no order received

Ordered in time for Christmas and still not received

Ordered on the 12th December, it’s now the 27th and no sign of my order. I emailed on the 20th asking for an update as my order was showing as ‘Unfulfilled’. I got an automated response advising to send another email if the automated email didn’t answer my query. I’m still yet to receive a reply to my second email sent on the same day.

I ordered a present for Christmas on 12/12/2024. It hasn’t arrived and I’m still waiting on 27/12/2024. So far I cannot comment on the quality as I don’t have the item and my son hasn’t received his Christmas gift

I ordered a festive box for Christmas. I was concerned that I would receive it in time so I contacted them to check. I received an email a couple of days later confirming delivery would be in time for Christmas which was great. The actual marshmallows we delicious and we enjoyed toasting them, it was an extra treat for my Daughters Christmas Eve. Would definitely order again.

Tasty food if it ever turns up … which it hasn’t yet after 12 days! I’m hearing this a lot. Do t advertise if you don’t have anything to sell.

I’ve still not received my purchase!

My parcel did not arrive at all, let alone for Christmas! My order was placed towards the end of November. I emailed several times but hardly any correspondence from them other than what looks like an automated response. I'm still waiting for a reply for my request for a full refund. Very disappointing as I think the products would have made great gifts.

The parcel has not arrived yet. Ordered it 12 days ago. Have emailed the company twice, no response. It was supposed to be a Christmas present- too late now.

* edited from 1* to 2* as I was contacted on 27th December to check whether I still wanted the order or wanted a refund with the assumption it was lost before evri received it - I have received the refund, however disappointed with how the order was dealt with initially.
We ordered some festive sacks of marshmallows along with some favourites on 29th November 2024 with a noted extended delivery time of 6-8 working days given (can only presume because of sales & time of year).
It is now 26th December and our order still hasn't arrived despite reaching out to the Naked Marshmallow Co. who informed us on 16th December they would prioritise and it would be with us by the end of the week at the latest (21/22nd). The tracking shows that the delivery company were given details on 17th Dec but awaiting the parcel.. this remains unchanged. I have tried reaching out again but automated response that deliveries should still arrive before Christmas. The phoneline for customer service did not ring as it was transferred.
Really disappointed with the lack of communications and false promises. I don't yet know how this will be resolved.

Ordered this for a Christmas present, within the timescale shown.
It was not delivered in time. Very disappointed.

Placed 2 orders on 10 December which were Christmas presents. One arrived on Christmas Eve. Still no sign of the other

Would give 0 star rating if I could! Ordered product 2 weeks ago and still not received. Customer service is nonexistent as I haven’t received any response to my emails or any updates. Will not use this company again.

I’ve not received the order I’m very disappointed as it was a gift for my son