The Naked Marshmallow Co. Avis 

7 929
TrustScore 3.5 sur 5

3,3

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Lisez les avis des autres

Noté 2 sur 5 étoiles

Preordered the Gingerbread & Sugar Plum for Xmas presents with the understanding they shipped ahead of the festive period. They arrived 5th Sept. a good 3mths early, how's that ensuring maximum freshn... Voir plus

Noté 3 sur 5 étoiles

I generally love the product, most of the marshmallows are the best I've ever tasted although expensive at full price. But customer service is abysmal. I received one order where the product must have... Voir plus

Noté 5 sur 5 étoiles

Always a winner 🏅 in our household! The S’mores set is delicious & a treat to look forward to. Quality marshmallows, easy to toast & toast well using the burner provided. Everything you need for a ni... Voir plus

Noté 3 sur 5 étoiles

Although ordering was easy, I didn’t expect to receive the Advent Calendars in August-when the company said “ nearer the time” I thought they’d mean early November NOT August! Just hope quality remai... Voir plus

À propos de l'entreprise

  1. Magasin de bonbons
  2. Confiserie
  3. Grossiste en confiserie
  4. Fabricant de produits alimentaires
  5. Producteur de produits alimentaires

À propos de The Naked Marshmallow Co.

Écrit par l'entreprise

We're The Naked Marshmallow Co.
We produce 100% natural gourmet marshmallows in a selection of exciting and sumptuous flavours. Our award-winning range is made in the UK by artisans.
We focus on creating unique and innovative products which capture the imagination of our customers.

Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

8 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 2 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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3,3

Tous les avis

(7 929)

122 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

Advent Calendar - not great

I have purchased from them before and, whilst I think their marshmallows are generally of good quality, I did not rate the quality of their advent calendar and would not recommend purchasing it. The marshmallows were not wrapped and so many were stale and unpleasant, several were in the wrong door so the flavour did not match that days description. I reached out to them but received no response. Overall I would say the advent calendar was not of good quality and was definitely not worth the cost - I would never buy it again. Their lack of customer service has also put me off ordering from them again for other products.

1 décembre 2025
Avis spontané
Noté 3 sur 5 étoiles

I ordered the advent calendar about 5…

I ordered the advent calendar about 5 years ago which was absolutely delicious then more recently started to put awful flavours in. I would love to see a tailor made choose your own flavours advent calendar. As I have a slight intolerance to chocolate your mallows are ideal. Not too much chocolate. I would love to see a gingerbread flavour. I love s’mores mallows. I also love Easter mallows although I feel the quality of these have dropped a little from 5 years ago seems smaller pieces. Come on naked marshmallow co go back to basics when you were really at your best

28 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Absolutely delighted with my purchase

I recently received my order and I was delighted with the presentation the different flavours are amazing, they are just my go to choice for something sweet 😋 😊.
I've tried similar brands and I can honestly say that this is absolutely supreme and really satisfying 👌🏾.

9 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Fantastic Advent Calendar!

I purchased the Marshmallow advent calendar for my 14 year old teenage daughter. This was for her ‘special’ calendar at Christmas and I was not disappointed (neither was she!) It was a well made calendar that looked lovely out on display and the marshmallows inside were very good quality, a decent size, soft, squishy and apparently tasted delicious (so delicious that my daughter did not want to share!) Great idea to have different, and sometimes unique, flavours and my daughter looked forward to her favourite flavours reappearing as the month went on! I do think it is worth investing in the little fire fuel tin as my daughter loved having this so she could toast the marshmallows too…definitely worth the extra money for this novelty!
All in all a brilliant calendar, would definitely recommend 😊

1 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

The Inside the factory selection…

The Inside the factory selection arrived in a beautiful box and they are so delicious
Well worth trying and so delicious and beautifully hand made
Thank you The Naked Marshmallow Co

6 janvier 2026
Avis spontané
Noté 3 sur 5 étoiles

The advent kit looked good but the…

The advent kit looked good but the product didn’t live upto expectation , flavours were all quite sickly . Also would prefer each days be wrapped as they are just open behind each door

24 décembre 2025
Avis spontané
Noté 2 sur 5 étoiles

Great product, rubbish customer service

The marshmallows are lovely and totally different to anything in the shops. Customer service and communication is very poor. I appreciate the time of year, but I ordered well in advance and it took over three weeks to fulfil the order. No information on lead delivery time. Phone calls and emails were ignored. I only got a response after I posted on Instagram which is clearly highly public. My order when it arrived had been substituted for another flavour. Happy with the product, would never order for Xmas again.

1 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

This is a fantastic company

This is a fantastic company, we had the advent calendar for 3rd time, alway brilliant quality and my go too because in the words of my son it's the best calendar EVER you get great size pieces and marvellous flavours non disappoint will be repurchasing next year.

19 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great Advent Calendar

I have ‘treated’ myself to the Advent Calendar for two years now. The only disappointment was having to share each one with my partner this year! And yes, each marshmallow is big enough to share, I just don’t want too! He will definitely be getting his own calendar next year. Each marshmallow tastes absolutely delicious. I bought via another supplier and delivery was very prompt.

24 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

Very disappointing experience

Very disappointing experience. I ordered just before Christmas and received the S’mores smalls pack with one marshmallow pack missing. I’ve tried to contact The Naked Marshmallow Company four or five times via email and their enquiry form and have had no response at all. Absolutely rubbish customer service. Do not recommend. Do not use.

21 décembre 2025
Avis spontané
Noté 2 sur 5 étoiles

Fab products / terrible service

First off, the products are exceptional. Apart from an advent calendar I received about five years ago—where all the marshmallows tasted a bit like glue—everything else has been fantastic. I genuinely haven’t found another company quite like them.
What really lets them down, though, is the dispatch and delivery. My items were dispatched nine days after I placed the order, then took another four days to arrive, despite paying for 48-hour delivery. It would be ideal if they notified customers at checkout when delays are expected.

After reading through other customer comments, it seems I’m not the only one facing delivery issues. I really think the company should review its delivery partner.

16 janvier 2026
Avis spontané
Noté 4 sur 5 étoiles

Bought as a gift

Bought as a gift - well presented. Delivery was slow and not as advertised and a glitchy website choosing options but a very tasty treat and would recommend

8 décembre 2025
Avis spontané

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