The Naked Marshmallow Co. Avis 

Ordered for a Christmas gift, excited by the lemon meringue my mother in laws favourite and she loves gourmet marshmallows, Order arrived on 23rd and the lemon meringue was missing or had been “replaced” with a jammy dodger I did not order. Emailed the company with picture as proof of wrong order and have received no reply.

Ordered a boozy advent calendar for my daughter she was very excited to start on day one but has she opened day after day she found 5 or 6 stuck in there little box manager to get some of the marshmallow out apart from that she liked it.

I bought 2 advent calendars , They were lush , only slight issue with pink marshmallow was very sticky getting out of each window xxx

Tasted very nice, good range of different marshmellows in the advent calendar.

They are the best marshmallows out there. Never disappoint in flavour and quality. Easy to use website and delivery was good. Lucky enough to live near the company and love seeing them in local shops too.

I placed an order for Christmas presents on December 2nd, expecting them to arrive within a week as promised by the website. However, it's been 13 days, and I'm still waiting! I've reached out twice via email without any response, and the phone just keeps ringing without an answer. I simply wish for some feedback! Although the gifts finally arrived on December 23rd, the communication and expectations fell short.

Absolutely fantastic. The marshmallows are out of this world. A small family run business who excel in customer experience and go above and beyond. My sisters and i have had the naked marshmallow advent calendars for the past few years too and they have been such a special treat. I recently made a larger order and have been chased by family members as to when they will be arriving 😂 that tells you all you need to know! Simon is also a credit to your team. Thanks all.

Absolutely loved the advent calendar. Amazing range of flavours and so much fun to toast them over the ‘fire’ each day. I had to share this one with my husband and kids so they’ll be getting their own next year!!! Customer service is excellent. Cannot rate highly enough 😊

I received an email from the The Naked Marshmallow Co in which they were offering an promotional discount on all of their products of at least 30% off, which I thought 'great, better get looking", so I placed an order on the 2nd of December for 4 different flavoured marshmallows which were the Vanilla Bean and Candy Floss marshmallows alongside the Jaffa and Birthday Cake gourmet flavours.

Now, this is where all the anger and frustration began because since I placed that order, I didn't receive any kind of communication from them whatsoever, no emails or updates regarding my order and at this point I had been waiting nearly 3 weeks for this order to get delivered to me.

But finally, at long last, I received an email from The Naked Marshmallow Co informing me that they had finally shipped my order, but my own personal opinion as to why they eventually shipped my order is because I put in a complaint, asking them 'where on earth was my order?'.

The very next day my order was finally delivered by Royal Mail, so I was just happy that I finally received my order after waiting nearly 3 god damn weeks for it to get delivered. When I checked the contents of the package, I noticed that one of the marshmallows, the Birthday Gourmet ones, looked completely different for some reason.

When I took a closer look at it, I realised that the marshmallows looked nothing like what had been advertised on the website, they were completely different. There was no strawberry jam and no sprinkles, it was just a plain, white marshmallow. I just couldn't believe my luck and I just kept thinking to myself, really?! I would personally call this false advertising!!

But I just want to say that I'm extremely angry and frustrated with the way that the Customer Service team and the whole company in general have handled my order. This has been possibly one of the worst customer service experiences I have personally experienced which is what makes this so disappointing.

But I will say this, you have to sort and fix this terrible Customer Service that not only I have experienced, but for the previous and future customers who have either used or are going to use this service. I can completely understand that I placed an order during the Christmas season and I can understand if you are overwhelmed with orders, but I would have appreciated just some kind of contact, one email just to let me know that the delivery of my order would be delayed, I would've been fine with that, really.

But you cannot continue like this with absolutely no customer service, it's just not fair on your customers, it really isn't.

Terrible customer service. I placed an order in October and still haven’t received half of the items. I have contacted customer services several times requesting a refund or delivery date but have had no reply.
No excuse for treating customers this way!

Fast shipping - grateful as was late ordering and know there have been issues with their own suppliers. Customer service is second to non if you take the take to call and speak to someone.

I’ll be back !

Absolute crooks! We seem to be in the same situation as other 1 star reviews! Ordered in good faith but only received partial delivery! Emailed and called on a number of occasions and have been completely ignored!

How organisations are allowed to get away with actions such as this is quite frankly disgusting!

Amazing company.

As someone who always late 🙄 with anything...I ordered a gift for a friend well after the Christmas delivery period.

Spoke to a lovely chap on the phone who explained staff are working 24hrs a day to complete orders, they are aware of my order and are doing all they can so it arrives on time...and it did!

The products are well packaged and presented.

I will 100% order again.

Excellent company.

Thanks again.

Al

Excellent customer service received today from Simon at The Naked Marshmallow company. I ordered a subscription as a present for my daughter and after a delay with he order, I had it in my hand in less than 24hrs. My daughter is going be thrilled with the sweet flavoured collection, Bananas and Shrimps in marshmallow sounds amazing!! Service like this is hard to come by these days, a bit of extra care on The Naked Marshallows part means my daughter is going to be one excited girl come Christmas morning, especially as she munches on a toasted marshmallow for breakfast :) Wishing you all a Merry Christmas.

Made an order on 7th December, as expected delivery was 3-5 working days, clearly enough time for Christmas - the website even said order by 15th December for guaranteed Christmas delivery. I received no emails other than the confirmation email, so I chased by email 17th December, then again via the online form on their website on the 19th December. As at today I've had no response, and no order delivered. Appalling service - I would understand if there had been a hold up due to Christmas, but to completely ignore any correspondence is useless. If I can ever get hold of anyone I will be requesting a full refund.

Absolute shambles of a company, don't care about customers at all. I placed an order on 6th December. Their website stated that it guarantees Christmas delivery if the order was placed before 15th. There is now one more posting day before Christmas and the order still hasn't arrived. No one wants to answer the phone or respond to emails, so I guess I'm not getting my order at all! Disgusting.

Don’t stick to their delivery dates. Dispatched an item 12 days after the order was placed.

Update: Order was shipped at 22:27 on a Sunday? Expected delivery 23rd December. I still wouldn’t personally use this company again due to the fact they obviously can’t stick to delivery dates.

Ordered on the 10th Dec and should be 5-7 days for my order. Contacted them via facebook as that seems to be the only place they responded told it will arrive before Christmas….its now 7pm on a Sunday….

This is an absolute shambles of a company they give you the old ‘we are a small company, we are doing our best, be kind to us as we shipping as fast as we can..blah blah blah’ What you really need to do as a company is work within your means then you wouldn’t have furious customers giving you bad reviews.

You are not the only company that does marshmallows, you are not the only company that gets busy at Christmas, you are not brand new. I really suggest that you maybe look into closing the company as it’s too much for your small team as I can’t see anyone ordering from you anymore and your reputation is down the drain.

Avoid avoid avoid. They have £50 of my money and have not dispatched my items and are not communicating anything back to me. I have emailed them twice and left them a message on facebook in case the email address isn’t working but they are silent, which is never good sign. And now they have the cheek to post on their Facebook page that they have packed up and signed off for Christmas! Disgusting. The positive reviews must be family and friends because this is no way a genuine business.

Ordered on the 8th of December well in time for Christmas and no sign of delivery. On top of that they are absolutely avoiding contacting me back via email. Totally avoid these people if you actually want what you order.