The Naked Marshmallow Co. Avis 

The worst customer service team i have ever encountered. None of them communicate and have to explain the situation every time to new people who have no idea what you’re talking about.
Took week over 6 weeks for my order to arrive after receiving the wrong package. After calling everyday just about, i received my package but not all of it was there.
This company is shocking with their customer service and forever getting told “it’s agency staff in for the christmas period.”
No replies to emails, rude team members and overall just an awful company.

Ordered start of December and still haven’t had any confirmation on my order being sent and with it getting closer to Christmas losing hope of it arriving in time , sent 2 emails and a message on the actual site and had no response, would not buy from this company again

Ordered Christmas gifts on the 2nd December - website said 7 day delivery. Still waiting - now on day 13! 2 emails sent, no reply. Phone just rings out. Just would like some sort of response! Now received 23/12 but communication and expectations not met

Shipping time is just misleading - 5-7 days on the website but ordered on 8th Dec and there is still no sign of my order, and no communication from the customer service team when you try contact them. £52 on marshmallows/toasting kit is an expensive present not to come.

Seems there is a theme with these reviews.
Have ordered from here previously a few years ago with no issues. However, ordered on 7th December. When placing the order the website stated delivery within 5-7 working days, meaning 16th December. I needed the order for a present which I was gifting today, 18th December.
On 15th I checked the order status, the order still hadn't been dispatched. I contacted customer service and was told that given the time of year I should expect delays. Fair enough, but I replied that these delays should be noted on their website at the time of ordering. He told me that the order was being dispatched on 16th and would be delivered on 17th. Phew, just in time. Except by 17th it STILL hadn't dispatched. It was finally sent on 18th. Have emailed twice since my initial email to complain but had zero reply. The item is now useless to me as I had to buy a replacement gift

I found the service fantastic by Simon and the team. I’d missed my home address number off the order. The team rectified this so I could receive my order.
I have used naked marshmallow before and the treat are amazing.

I appreciate it is a busy time of year , but trying to get a reply from this company was impossible. Two weeks passed and no news about my order . Wasn’t for Christmas, it was a cheer up gift for family going through a tricky time.
When sending a message to cancel the order however, almost an immediate response.
Please just update your delivery times on your website. 3 to 5 days it states on the website , not 3 weeks or more !
Have used this company before several times and all was fine . Such a shame.

If you are looking to order now in time for Christmas, don’t.

The marshmallows from this company are always incredible and perfect for toasting. It is let down by the lack of customer service and communication.

The shipping times on the website are simply a lie. You will be waiting at least 10 working days from order for your marshmallows if you’re lucky, sometimes even longer. They do not reply to emails/comments/messages and completely lack customer service. It is very disappointing.

I ordered my second lot of marshmallows for this year right at the start of December, hoping to eat them while getting in the festive spirit/watching Christmas movies etc. I will now be lucky if they even arrive by Christmas.

I ordered loads on the 28th November, obviously for Christmas presents. Some of which are due to be transported this weekend. Nothing has arrived. No response to online query, don't answer the phone and no response to emails.

I've purchased before and was very happy. Extremely disappointed and stressed this time.

I have no idea if the order will arrive, if at all. Now I have to try and find money to buy new gifts for people and try to navigate a refund, I suppose.

Utterly disappointed.

If there are going to be delays, then a notification on your website is the least you can do as a common curtesy

Order placed and said to be shipped within 3-5 working days. No further communication and still awaiting any response from the company about when my order will be shipped over 3 weeks after the order was placed. They don’t respond to emails and I have no idea if I will ever receive my order. From looking in their Facebook page, this is a common problem and there are many unhappy customers.
Would not order again.

Simon was super helpful with my order. He was patient with me when I got my orde number all muddled up and even took the time to make me laugh . He offerd me alternative marshmellows as the smores flavour was not quite set yet . The delivery time was super speedy after this and arrived beautifully packaged !! .
I will have a very happy little boy on his birthday .

Took nearly a month to ship order and only after I started commenting to everyone I t heir facebook posts asking if they ever received their order and repeatedly asking them to respond to me. No email confirmation, don’t answer phone or respond to emails.

Ordered from them many times years ago but they’ve since got new owners I see, I’ll never order from them again after this experience with the new owners.

Ordered on 1st December with an estimated delivery of 5-7 working days. It is now the 8th day and still no sign of the order even being dispatched. I’ve emailed a couple of times but have had no response.

Checking these reviews as well as comments posted on their social media, I’m now worried that my order will never arrive…. Hoping that the company might at least take notice of the negative review and respond to me now.

Ordered a Christmas gift weeks ago. It hasn’t arrived despite 5-7 working day delivery. Emailed their “hello” email address query 4 times so far, no response. It appears from other reviews, this is common experience. Unacceptable and potentially fraudulent!

Terrible communication. Ordered 30th nov-( 5-7 working day delivery) STILL not arrived. Should have bern a birthday gift Haven't answered ANY emails.
DISGUSTING.

Ordered on the 22nd November - still no notification of despatch when emailed on 3rd December (7 working days after order).

Items arrived 5th December (so 10 working days after order), with no packing note and had 1 item missing.

The items were sent with 24hr Royal Mail meaning they quite possibly could’ve only sent the item once receiving my email.

Reached out on the same day and asked for a refund on the missing item as it would end up arriving too late if they sent out a replacement (they were supposed to be presents).

No reply to either emails this whole time.

No reply to any communication , no packing note, no despatch notification throughout.

Personally, I’m not even too much of a fan of the marshmallows and think they’re overpriced but thought they would be nice gifts - considering they’ve all arrived late, it’s really not worth it!

Took an absolute age to arrive, despite delivery telling me it would be a few days it was weeks until anything arrived. In fact, I feel the order was only despatched because I complained. I got both advent calendars. They’re ok. Flavours are good. Although in the boozy one most of the flavours are mixed up! Won’t be buying again unfortunately

Superb customer service and quality product

My order never arrived, all my emails were ignored and every time I called they just hung up on me, please avoid these scammers

Ordered on the 23rd november now 4/5 December and promised 3 to 5 days delivery as of writing this review absolutely nothing arrived sent 4 emails no response to anything.now going to try get my money back from bank.i have ordered from these before was good.absolutely disgracefully behaviour.tryed phoning says line busy.would give no stars but not a choice