National Tool Hire Avis 

The worst company you could deal with, if I could give 0 I would.

They outsource the part you want and go to local tool hire places adding on huge markups to the hire

The collection date specified was not adhered to and when you miss the small print stating they can collect up to 5 days later they threaten you with court

Massive waste of time company avoid at all costs

Terrible customer service, deposit not refunded months later, having to raise a dispute under the consumer credit act to get it refunded. Avoid these cowboys like the plague!

At 1148 on 8th July I booked and paid £559.10 (incl deposit) to hire a forced action mixer for 3 days from 14th July and National Tool Hire confirmed that they had the order.

At 1212 on 8th July National Tool Hire confirmed that they would deliver on 14th July.

At 0700 on 14th July they emailed me to say that the equipment was on its way and would be delivered by 1700.

At 1704 I raised website enquiry to ask for delivery and tried to call but there was no answer. At 1751 they sent a complaint reference.

At 0749 on 15th I rased a further website enquiry. At this point I am paying the builder but the job can't start.

At 0800 on 15th National Tool Hire called to say that they can deliver on 16th, two days late.

At 1528 on 15th National Tool Hire call to say that they now can't deliver at all. So I'm paying the builder for his time but the job can't be done at all.

Miserable. I could have got one from elsewhere if they had been honest at the start. Now I will be £1000s out of pocket and there is no recourse.

Unfortunately, after trusting National Tool Hire for the first time, I received machinery that was completely unusable. After providing clear evidence, a member of staff agreed that I would receive a refund. However, I was later told that no refund would be issued, with no satisfactory explanation.

Since then, I have tried every available method of contacting the company, including requesting a call from a director, but have received nothing but silence.

This has been an extremely disappointing experience, with poor customer service from start to finish. I would strongly recommend avoiding this company.

Poor communication on use, poor delayed collection of kit, no clear advice on fuel consumption charges, debacle with Keys and collection, deposit held for 7 weeks, poor to no communication throughout. Cheaper for a reason; I would not use again. False economy

Unreliable with terrible customer service.

I hired an air-conditioning unit. The order was made on 30 June and confirmed for 9 July delivery. I paid extra for premium delivery before 1.30pm. At 11am on the confirmed delivery date I received a telephone call to inform me that no ACU was available and no delivery would be made.

I was offered an indefinite wait while they tried to source a unit which I was told would not be easy due to the weather conditions (obviously the reason I'd hired one in the first place) or I could cancel the order.

This is appalling customer service. A unit should be confirmed as available before the order and delivery are confirmed to the customer. I have a newborn baby who is desperately struggling with the heat. Because this order was confirmed with a delivery date, I stopped looking for alternative ACUs on the basis that one was being delivered today. I feel that I have been misled by this company. I am now in a position where it is too short notice to source an alternative.

When I asked for an email address to make a complaint, the call handler could not provide me with one and simply advised me to look myself on the website.

I rarely leave bad reviews, but the service I received from this company is the worst I've ever received. Avoid using them and look elsewhere.

Non returned deposit - hired through this company / mamoth hire sister company. They are not answering or responding and will not return my deposit. Judging from the amount of bad reviews believe this to be a scam company, so do not use

Complete scam of a company. Avoid. No communication at all. Waited on hold for 40 minutes then gave up. They have WhatsApp "support", run by an AI bot which was of no use. Took my money and offered nothing in return. They are impossible to contact.

They completely forgot about the order for a generator which was needed for a specific event. The day of the supposed delivery I call asking for an update and get told that the generator failed the 'pre-delivery inspection test'. But they didn't communicate any of this with me and said they could deliver for another day AFTER the event would have happened, which is pointless. This inspection is likely an excuse for forgetting about the order. I then had to drive and hour and a half away to pick up a generator much smaller than the one I had ordered because it wouldn't fit in the car. They now have still not refunded me the delivery costs as they clearly didn't deliver, the security deposit and new generator size after 21 days of waiting. They still 'haven't got around to it' after I have repeatedly called them. Never order from this company.

I will NEVER use this company again. They are the epitomy of over promise and under deliver.

Ordered 2 portable air conditioning units a week ago on a one week hire - paid - order confirmed.
Units should have arrived yesterday between 7.30am and 5pm - they didn't. Phoned National Tool Hire at 5.03pm, they were closed, despite stating they close at 5.30pm.
Today it took them until late morning to answer the phone and subsequently tell me at 3pm (on the second day of the supposed hire period) that they could not fulfil the order. A "system error" apparently. I think not. Let's see if the refund arrives.
Avoid this company, they do not prioritise customer service, they do not respond promptly and they really don't care.

The delivery driver is patient and carful.
Made no stress for me to do next order.
Thanks a lot.

The tower turned up first thing in the morning, the driver was extremely helpful, even extended the hire for another week was painless, I would definitely use this company again.
Thank you

Absolute Shite service!
Ladder didn’t arrive on the dates of requested, asked for a full refund but only getting a percentage back!
Avoid like the plague

Website suggests they make it easy and will get confirmation in a few hours, and that they will pick up phone if nothing comes back within 45 mins. I placed order and heard nothing. The phone number takes you to an automated service which is very limited in scope, and when I asked to speak to someone it either went to a busy line or I was told by the bot that they couldn't connect me and I had to call the number of the website, which I was doing. Very disappointing to have such a lack of responsiveness - eventually got an email saying they could not fulfil the order, but I still had to chase several times to ensure it was cancelled and no money taken. Would not recommend

Awful. Made an order through their website - they accepted the payment and sent the order confirmation. Then fast forward to the day of our event and they call and say they don't have the tools in stock and cancel it. So I have missed the chance to go elsewhere as I thought i was all sorted. Really terrible.

Poor service and I still haven’t received what I’ve hired, appalling customer service, showed availability on an excavator for garden work paid in full it’s not only a day late it’s over 3 hours late when customer services said it would be here within the hour, still no sign of the hire, no call back as promised either. Shocking, will never hire from these again.

Ordered a small air conditioning unit to make the temperature more comfortable for my husband, who has cancer. They accepted my order and took payment and on the day of delivery informed me that they had no units. Disgraceful company would not recommend

I appreciate your reply and acknowledge that the present hot spell puts a larger demand on such items. I have now sourced a unit from a local company

First time user of thier service, placed order, had email confirmation and text confirmation that the wacker plate would arrive by 5pm friday. Nothing arrived, no coms to notify me of a delay. Attempted to contact them via the link they put in the email to ask for a refund, however it will not submit the request to them, it says my email address is incorrect, which it is not. Based on my experiece i would say avoid using this crowd.

Update: After i used my work email rather than the one i used to make the booking it allowed me to verify the email address and my message was submitted. The good news is they have refunded all the fees associated with the hire. I wont use them again as i wasted a weekend which i had set aside to complete a garden job!!

Despite checking delivery both the day before and on the mornging of the deliivery (orgainised through Mammouth Tool Hire. No goods arrived . Still waiting for answers

Customer service is based is South Africa... because that sounds GDPR compliant 🤷‍♂️

Shocking. How about employing people in the UK and making sure my data is safe?