Booking was simple, really convenient to have a call-out technician to a specific location as the two drop off times were not viable for a full work week (no weekends). Harvey was a great guy, polit... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Booking appointment with Bangor branch was easy, and staff were helpful. Agreed for repair of w/screen to be carried out at home address. On the day, your technician Harvey was both polite, helpful, a... Voir plus
L'entreprise a répondu
Easy to book once we'd sussed out exactly who our insurer approved windscreen fitters were. Polite on the phone, convenient time arranged, seen to promptly. Nice lads, good job done, and advice giv... Voir plus
L'entreprise a répondu
It was very easy to book an appointment online, I was met by two members of staff who were very polite and I was told when to expect the car to be ready.When picking up the vehicle I was told that if... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Bangor
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 8-9, Zone 4, LL57 4YH, Bangor, Gwynedd, Royaume-Uni
- 01248-730-113
4,7
Excellent
352 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The guys at the depot where great…
The guys at the depot where great helpful polite and got the job done on time
12 août 2025
Réponse de National Windscreens - Bangor
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Réponse de National Windscreens - Bangor
We appreciate your positive feedback! We're happy to hear that our staff were pleasant and completed the job quickly and efficiently to your satisfaction.
Great really good quick and very polite
31 juillet 2025
Réponse de National Windscreens - Bangor
We're glad you enjoyed your experience with us! Thank you for your kind words and for taking the time to leave us a review.
Réponse de National Windscreens - Bangor
We appreciate you sharing! We are so happy to hear that you received great, professional, and courteous service.
Réponse de National Windscreens - Bangor
We're glad you found your experience easy and friendly. Thank you for your positive feedback; we appreciate it!
Réponse de National Windscreens - Bangor
We appreciate you sharing your positive experience! We're so glad to hear that you found our service great, friendly, and helpful, and would recommend us.
Réponse de National Windscreens - Bangor
We appreciate your feedback. We will review our material selection process to ensure quality.
Réponse de National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great service
Easy appointment system - new windscreen fitted outside my home by a friendly technician who took all of 20 minutes.
22 juillet 2025
Réponse de National Windscreens - Bangor
We're happy to hear that you found our appointment system easy to use and that the windscreen fitting was completed quickly and efficiently at your home. We appreciate your positive feedback!
Did what it said on the tin
Did what it said on the tin. Effective clear communication. Technician arrived when expected and was polite and courteous.
Many thanx
11 juillet 2025
Réponse de National Windscreens - Bangor
We're happy to hear that the service met your expectations! We appreciate your feedback regarding the clear communication and the technician's punctuality and politeness. Thank you very much!
Friendly service and to schedule
Friendly, informative service and work done well on schedule.
8 juillet 2025
Réponse de National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Bangor
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Réponse de National Windscreens - Bangor
We appreciate your positive feedback! We're so glad you found our service awesome, quick, efficient, and that you received amazing customer care.
Réponse de National Windscreens - Bangor
We're happy to hear that we provided quick service and a great job! We appreciate you taking the time to leave us feedback.
Helpful and efficient…
All very helpful and efficient from sorting the appointment to the job being completed.
3 juin 2025
Réponse de National Windscreens - Bangor
We're happy to hear that you found our team helpful and efficient throughout the entire process. Thank you for sharing your positive experience with us!
Swift completion
Swift completion. The only issue is that I have to leave Anglesey and go to an Industrial estate near Bangor which is huge and the depot was hard to find
29 mai 2025
Réponse de National Windscreens - Bangor
We're happy to hear that your completion was swift. We appreciate your feedback regarding the depot's location and understand it was difficult to find. We will review this.
Utterly Hopeless Communication
Avoid like the plague!
They would only give a day, not a time, to come and do it. Said they would text in the morning to let us know the time. They didn't. They did turn up, but said it might rain so they couldn't do anything. Said they would be in touch. They weren't.
I had to book all over again through their phone lines where you wait forever and a day to get an answer.
Got another appointment. Again, only a day, not a time. Had to ring again to find a time - once more, like watching paint dry. They said "Lunchtime." What time is that?
Eventually I rang my Insurance in the afternoon, when still nobody had arrived, and they very kindly offered to ring up and cancel everything, saving me the annoyance of waiting on the phone.
I expect this comment will get a mealy-mouthed reply like other negative comments here. Not worth a light.
29 mai 2025
Avis spontané
Réponse de National Windscreens - Bangor
We appreciate you taking the time to share your experience. We understand your frustration with the scheduling difficulties and lack of communication. We are sorry for the inconvenience this caused. We'll review our processes to improve appointment scheduling and communication.
Réponse de National Windscreens - Bangor
We appreciate your positive feedback! We're happy to hear that you found our team knowledgeable, quick, skilled, and friendly and that your fitting was hassle-free.
Brilliant courteous prompt service
20 mai 2025
Réponse de National Windscreens - Bangor
We appreciate you taking the time to share your positive experience with our service!
Réponse de National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.