The booking process through my insurers was easy. I turned up at the shop and was greeted by a charming member of staff who explained the process and time. I left the car popped to a couple of sho... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement11 Taw Mill Business Park, Howard Avenue, EX32 8QA Barnstaple, North Devon, GB
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Lisez les avis des autres
This is the second time we've had to have our rear windscreen replaced, both times by National Windscreens. This time we took it to the Barnstaple workshop where they did an excellent, efficient job... Voir plus
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What a wonderful service, from the telephone ops to the on the road engrs. Our replacement windscreen was not straight forward at all. The engr persevered, came up with the solution. Whilst it took a... Voir plus
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Phoned my insurance company,because it was related to windscreens was put onto National Windscreens. Polite very helpful all explained, appointment fixed. My local depot phoned, asked if I would like... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Barnstaple
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
11 Taw Mill Business Park, Howard Avenue, EX32 8QA, Barnstaple, North Devon, Royaume-Uni
- 01271-900-013
4,7
Excellent
267 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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Great service completed quickly and…
Great service completed quickly and professionally. Friendly and helpful staff.
30 avril 2026
Réponse de National Windscreens - Barnstaple
We appreciate your kind words! We're glad our service was quick, professional, and our staff friendly.
Excellent experience
Had to replace my windscreen due to a crack and this was the only option through insurance. The guy in the Barnstaple workshop is fantastic, clearly cares a lot about his work, skilled and conscientious.
30 avril 2026
Réponse de National Windscreens - Barnstaple
We're glad to hear our colleague in Barnstaple provided such excellent service during your windscreen replacement. We appreciate you sharing your positive experience.
Réponse de National Windscreens - Barnstaple
We appreciate you sharing that our service was friendly and communication was good! We are so happy you were pleased with us.
Réponse de National Windscreens - Barnstaple
We appreciate you sharing that our service was friendly and helpful! We are so happy you recommend us.
Fitter kept me updated
Fitter kept me updated, friendly and chatty. Great member of staff.
23 avril 2026
Réponse de National Windscreens - Barnstaple
We appreciate your positive feedback. We are so happy to learn that you were kept updated and that the fitter was friendly and chatty.
Fast, Efficient and Friendly Service
Despite the email I received on booking saying the job would take up to 4 hours, it only took just over 1. Fast, efficient and friendly service.
9 avril 2026
Réponse de National Windscreens - Barnstaple
We're happy to hear that you received fast, efficient, and friendly service. We appreciate your positive feedback and thank you for taking the time to share your experience with us.
Very good service… and lovely staff… 😊
18 mars 2026
Réponse de National Windscreens - Barnstaple
We appreciate you sharing that our staff was lovely and our service was very good! We are so happy you were pleased with us.
Perfect experience
Perfect experience, dealt with quickly and efficiently. All done and completed on time, friendly kind staff.
6 avril 2026
Réponse de National Windscreens - Barnstaple
We appreciate your positive feedback! We're so happy to learn that you had a perfect experience, that you were dealt with quickly and efficiently, and that our staff were friendly and kind.
Excellent service.
31 mars 2026
Réponse de National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very efficient service and great people…
Very efficient service and great people to deal with.
21 mars 2026
Réponse de National Windscreens - Barnstaple
We appreciate you sharing that our service was efficient and that you found our people great to deal with! We are so happy you were pleased with us.
I was lucky I didnt need to drive my…
I was lucky I didnt need to drive my car very far for a week as that was how long it took them to fix my windscreen.
25 mars 2026
Réponse de National Windscreens - Barnstaple
We appreciate you taking the time to share your experience. We're sorry your windscreen repair took so long, and we'll review how to improve our service times.
Friendly reception
Friendly reception , informative and a very quick easy job . Thank you chaps 🤙
15 mars 2026
Réponse de National Windscreens - Barnstaple
We appreciate your positive feedback! We are so glad to learn you found our reception friendly and the job quick and easy.
Had my dash rattles inspected
Had my dash rattles inspected, was told no rattle could be found but they painted some foil that was stuck on the dash. When I picked the car up I noticed its a different windscreen so they obviously did find the rattle and replaced it. Pleased to say thats why it no longer rattles.
26 février 2026
Avis spontané
Réponse de National Windscreens - Barnstaple
Thank you for your feedback. We regret that there was a misunderstanding regarding the dash rattle inspection and windscreen replacement. We're glad the rattle is resolved. We will review our communication process to ensure clarity in the future.
Réponse de National Windscreens - Barnstaple
We appreciate you sharing that our team was helpful, quick, and communicated well! We are so happy you were pleased with us.
Very helpful
Very helpful. Excellent repair to a stone chip done quickly and efficiently
10 mars 2026
Réponse de National Windscreens - Barnstaple
We appreciate your positive feedback! We're so happy that you found our team helpful and that the stone chip repair was completed quickly and efficiently.
Very straightforward.
Very straightforward.
Install went well and on time.
I was kept informed of progress.
24 février 2026
Réponse de National Windscreens - Barnstaple
We're happy to hear that your installation was straightforward and timely. We appreciate you acknowledging our communication about the progress. Thank you!
HAD TO WAIT OVER A WEEK FOR FITTING AND…
HAD TO WAIT OVER A WEEK FOR FITTING AND KEPT PUSHING DATE BACK
13 février 2026
Réponse de National Windscreens - Barnstaple
We regret the fitting delays and any inconvenience this caused. We'll review our scheduling to improve. Thanks.
Very polite and efficient.
10 février 2026
Réponse de National Windscreens - Barnstaple
We appreciate you sharing that you found us polite and efficient! We are so happy you had a positive experience with our services.
Good communication regarding…
Good communication regarding appointment
Very knowledgeable engineer
Came on time and did a good job
3 février 2026
Réponse de National Windscreens - Barnstaple
We appreciate you taking the time to leave us a review. We're happy to hear that you experienced good communication, a knowledgeable engineer, and timely service.
Shards of glass left in the car
Shards of glass left in the car. So it was not hoovered properly.
24 janvier 2026
Réponse de National Windscreens - Barnstaple
We regret to hear about the glass shards and the unsatisfactory cleaning. We'll address this to ensure better service. Thank you.
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