The booking process through my insurers was easy. I turned up at the shop and was greeted by a charming member of staff who explained the process and time. I left the car popped to a couple of sho... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement11 Taw Mill Business Park, Howard Avenue, EX32 8QA Barnstaple, North Devon, GB
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Lisez les avis des autres
This is the second time we've had to have our rear windscreen replaced, both times by National Windscreens. This time we took it to the Barnstaple workshop where they did an excellent, efficient job... Voir plus
L'entreprise a répondu
What a wonderful service, from the telephone ops to the on the road engrs. Our replacement windscreen was not straight forward at all. The engr persevered, came up with the solution. Whilst it took a... Voir plus
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Phoned my insurance company,because it was related to windscreens was put onto National Windscreens. Polite very helpful all explained, appointment fixed. My local depot phoned, asked if I would like... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Barnstaple
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
11 Taw Mill Business Park, Howard Avenue, EX32 8QA, Barnstaple, North Devon, Royaume-Uni
- 01271-900-013
4,7
Excellent
267 avis
Demande des avis aux clients
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Réponse de National Windscreens - Barnstaple
We appreciate your kind words! It's wonderful to hear that you had a positive experience with our fitters. We strive to provide excellent service and are glad you found our team quick, well-managed, and friendly.
Very quick and accommodating
12 avril 2025
Réponse de National Windscreens - Barnstaple
We appreciate your kind words. We strive to provide quick and accommodating service.
Réponse de National Windscreens - Barnstaple
We appreciate your kind words and are glad to hear that you had a positive experience. We strive to provide excellent service and are happy to know we met your expectations.
Réponse de National Windscreens - Barnstaple
Thank you for your kind review! We're delighted to hear that you found our service friendly and would recommend us. We strive to provide a positive experience for all our customers, and your feedback is greatly appreciated.
Great service, knowledgeable staff
There were two people there and they fitted me in 15 minutes before my appointment time, they were both extremely knowledgeable and friendly. Couldn't recommend highly enough!
26 mars 2025
Réponse de National Windscreens - Barnstaple
We are so happy to hear that you had a positive experience! We strive to provide our customers with the best possible service and we are thrilled that you found our team to be knowledgeable and friendly. We appreciate you taking the time to share your feedback and we look forward to seeing you again soon.
Messy job
Friendly enough but the left the van and the glass in a right mess. Dashboard filthy from debris where they removed old windscreen, and glass not cleaned after replaced, covered in handprints and sucker marks.
24 mars 2025
Avis spontané
Réponse de National Windscreens - Barnstaple
We understand your frustration with the condition of the van after the windscreen replacement. We strive to provide a clean and satisfactory service for all our customers. We will take your feedback seriously and share it with our team to ensure a better experience for future customers.
The chap brilliantwas brilliant he did a good job
The chap was brilliant he did a good job
15 mars 2025
Réponse de National Windscreens - Barnstaple
We're so glad to hear you had a positive experience. We appreciate your kind words about our team member.
Great professional service
Great professional service. Brilliant communication. The windscreen engineer was faultless.
6 mars 2025
Réponse de National Windscreens - Barnstaple
Thank you for your kind words and positive feedback. We're delighted to hear that you were happy with the service you received and found the engineer to be faultless. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Fantastic service.
I was able to make an appointment to have my windscreen replaced easily.
Upon arriving at the unit I was met by the deputy manager who explained all the technicians were out on a call so he jumped in and prepped my vehicle for their return.
As he was prepping the screen I got talking to the area manager there on a staff visit again a very pleasant chap.
I observed the technician replacing the screen it was evident that he took pride in his work and went about his craft in a methodical and deliberate manner producing an excellent result.
My vehicle had all its driver safety aides recalibrated without any issues.
Well done NW Barnstable I would thoroughly recommend this company.
28 février 2025
Réponse de National Windscreens - Barnstaple
Thank you for taking the time to share your positive experience. We are delighted to hear that you found the appointment process easy and that you were impressed with the professionalism and care shown by our team. It's wonderful to know that you were happy with the quality of the work and the recalibration of your vehicle's safety aides. We strive to provide excellent service and are pleased that you were satisfied with your visit.
Réponse de National Windscreens - Barnstaple
We appreciate your kind words and are thrilled to hear that you found our service easy to use, timely, and informative. We strive to provide a seamless and positive experience for all our customers, and your feedback motivates us to continue doing so.
All round great experience
Easy to book. Appointments were flexible and timely. Good job done.. very friendly staff.
21 février 2025
Réponse de National Windscreens - Barnstaple
Thank you for your positive review! We're delighted to hear that you found our booking process easy, our appointments flexible and timely, and our staff friendly. We appreciate your feedback and are committed to providing excellent service to all our customers.
Réponse de National Windscreens - Barnstaple
We appreciate you taking the time to share your positive experience. We're glad to hear that we met your expectations.
Staff at the Barnstaple workshop
Staff at your Barnstaple workshop were helpful, prompt and efficient, especially in rectifying a 'glitch' with the sensors embedded in the new windscreen. My car is now fully functional again.
14 février 2025
Réponse de National Windscreens - Barnstaple
Thank you for your positive feedback. We're pleased to hear that you were happy with the helpful, prompt, and efficient service provided by our Barnstaple workshop. We appreciate your kind words about the team's ability to quickly resolve the issue with the sensors. We strive to provide a positive experience for all our customers and are glad we met your expectations.
Réponse de National Windscreens - Barnstaple
Thank you for your kind words! We're so glad to hear you found our service quick, polite, informative, and that we did a good job. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
An excellent service
An excellent service, friendly, helpful staff who greet you with a smile! Believe me, that goes a long way! Efficient, punctual and thorough. Great communication and a good sense of humour. Thank you for what you do.
4 février 2025
Avis spontané
Réponse de National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent time keeping and professional workmanship.
We were offered a time and the timings were kept, we had good communication with Richard the technician and were pleased with his efficient and skilled workmanship. Excellent service which left us confident and satisfied.
9 janvier 2025
Réponse de National Windscreens - Barnstaple
Thank you for sharing your positive feedback. We're thrilled to hear you were pleased with the scheduling, communication with the technician, and the quality of the work performed. Your satisfaction is important to us, and we appreciate you taking the time to highlight the excellent service you received. We strive to provide efficient and skilled workmanship, and we're delighted we met your expectations. We value your business and hope to serve you again in the future.
The technicians work was excellent
The technician was polite and well mannered, his work was excellent. I would have given 5 stars if the first appointment had been attended, We were sent a reminder after paying the bill, howerver this was resolved after a phone a]call to Nation Windscreens.
31 décembre 2024
Réponse de National Windscreens - Barnstaple
We appreciate you taking the time to leave a review and are pleased to hear the technician provided excellent service and was polite and well-mannered. We understand your frustration regarding the missed first appointment, and we sincerely apologize for the inconvenience this caused. We value your feedback and are constantly working to improve our scheduling and communication processes to prevent similar situations in the future. Thank you again for your feedback.
Your colleague was very polite
Your colleague was very polite, rapid and very efficient.
The only problem l had was that it wasn’t done quick enough
5 décembre 2024
Réponse de National Windscreens - Barnstaple
We appreciate your kind words about our colleague's professionalism and efficiency. We understand your perspective on the speed of the service and will use your feedback to continue improving our processes.
Great communication about the booking
Great communication about the booking. Professional guys who took great pride in doing a good job. I was delighted with the end product
26 novembre 2024
Réponse de National Windscreens - Barnstaple
Thank you for your kind review! We're thrilled to hear that you were pleased with our communication, the professionalism of our team, and the quality of the work. We appreciate your feedback and are glad you were delighted with the end product.
Réponse de National Windscreens - Barnstaple
Thank you for your kind words. We are delighted to hear that you were pleased with the service and that we went above and beyond to assist you. We appreciate your feedback and are committed to providing the best possible experience for our customers.
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