Getting my car's windscreen replaced was an incredibly seamless experience. They even got me in earlier than my original date, and the work was done right on time with no wait. The professionalism wa... Voir plus
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Établissement
Changer d'établissementUnit 8, Wickham Business Park, Honywood Rd, SS14 3EQ Basildon, Essex, GB
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Lisez les avis des autres
Only slight crack in windscreen 15mm, repair still visible. Guess it’s the best they could do but was hoping not to see it. Repair carried out quickly and I hope efficiently engineer polite and expla... Voir plus
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I went through my insurance company to get my windscreen replaced due to a crack caused by road debris. Booking process extremely easy, payment also straightforward and easy. The appointment they advi... Voir plus
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My experience with national windscreen was very professional you was greeted and told to leave your car and how long it would take. You was told if wanted to stay or go.but you was given a wonderful p... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Basildon
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 8, Wickham Business Park, Honywood Rd, SS14 3EQ, Basildon, Essex, Royaume-Uni
- 01268-350-362
4,6
Excellent
682 avis
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Réponse de National Windscreens - Basildon
We're happy to hear that your check-in was quick and perfect. Thank you for your positive feedback; we appreciate it!
Great service
11 octobre 2025
Réponse de National Windscreens - Basildon
Thank you for your positive feedback!
RCW Billericay
We were informed of what day it was going to fitted and reminded by email as the day became nearer
Fitter was excellent and again he informed me has the fitting proceeded he was spotlessly clean and endeavoured to hover up ever bit of glass
From ordering the screen to the final fixing was faultless
3 octobre 2025
Réponse de National Windscreens - Basildon
We appreciate you sharing your experience. It's great to hear that you were well-informed about the fitting schedule and that the fitter was excellent, clean, and thorough. We're glad the entire process, from ordering to fixing, was faultless for you.
Excellent Service
Had my windscreen replaced at Nationwide Basildon and couldn’t be happier with the experience. Communication was excellent from start to finish. Everything was prepaid through my insurance, and the whole process was completely hassle-free.
I arrived early for my appointment and was seen straight away. I was told the job could take up to 4 hours, but it was all completed within 2 hours — fantastic! The staff were friendly, professional, and efficient.
Highly recommend Nationwide Basildon for anyone needing a windscreen replacement — great service all round!
6 octobre 2025
Réponse de National Windscreens - Basildon
We're happy to hear that you had such a positive experience with your windscreen replacement at Basildon. We appreciate your kind words regarding our communication, hassle-free process, and the efficiency of our team. Thank you for recommending our services!
They attended to me exactly on time time…
They attended to me exactly on time they promised, and also the technician provided a smart job without messing the car or the environment.
1 octobre 2025
Réponse de National Windscreens - Basildon
We're happy to hear that our service was punctual and efficient! We appreciate your positive feedback regarding our technician's careful work. Thank you!
Excellent service had my car ready in 2…
Excellent service had my car ready in 2 hours
1 octobre 2025
Réponse de National Windscreens - Basildon
We're happy to hear that you received excellent service, and we appreciate your positive feedback regarding our quick turnaround time.
Absolutely spot on .
Absolutely spot on .turned right on time great service really knowledgeable guy highly recommend.thanks.
3 octobre 2025
Réponse de National Windscreens - Basildon
We appreciate your positive feedback! We are so happy to hear that our service was spot on, on time, and that our guy was knowledgeable. We appreciate your recommendation.
Screen repair
The fella that come was very polite and explained everything to me the service was great.
1 octobre 2025
Réponse de National Windscreens - Basildon
We appreciate you sharing your positive experience! We are so happy to hear that you were pleased with the polite and explanatory service. Thank you!
Réponse de National Windscreens - Basildon
We appreciate you sharing! We're so happy to hear you received good, friendly service with your new windscreen fitting.
Réponse de National Windscreens - Basildon
We appreciate you sharing! We are so happy you were pleased with our great service and quickly completed job. Thank you!
Réponse de National Windscreens - Basildon
We appreciate you taking the time to share your positive experience. We're happy to hear that you were kept informed throughout the process.
I received a text saying the vehicle…
I received a text saying the vehicle can be dropped off at 8am, but the staff didn't start until 8:30 so I had to wait for work to start then wait for the work to be completed.
Also when I arrived it wasn't very clear where to go or who to report to, only greeted by a grotti waiting room. Maybe some new signage and a lick of paint?
26 septembre 2025
Réponse de National Windscreens - Basildon
We appreciate your feedback and apologize for the inconvenience caused by the conflicting drop-off time and the delayed start. We will review our communication process and address the signage and waiting area to improve clarity.
Job done well and completed in time…
Job done well and completed in time schedule
Very pleasant staff at the Basildon Depot
23 septembre 2025
Réponse de National Windscreens - Basildon
We appreciate you taking the time to share your positive experience. We're happy to hear that the job was completed on time and that our staff were pleasant!
Réponse de National Windscreens - Basildon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Absolutely brilliant service the two…
Absolutely brilliant service the two lads who came were brilliant if you could let them know please there top boys and really proud of what they’ve done in all good time.
16 septembre 2025
Réponse de National Windscreens - Basildon
We appreciate your fantastic feedback! We're happy to hear that you received brilliant service from our team. We will certainly pass along your kind words to them; they'll be delighted!
Réponse de National Windscreens - Basildon
We're happy to hear that the service was professional, respectful, and fast! We appreciate you taking the time to leave this positive feedback.
Recently used the Basildon branch via…
Recently used the Basildon branch via my car insurance. The booking process was easy and fast from arrival to updates and pick up I received a 10/10 service. Every member of staff I interacted with was polite, reassuring and helpful. I will 100% be using this branch again in the future and will be recommending to friends and family
23 septembre 2025
Avis spontané
Réponse de National Windscreens - Basildon
We appreciate you sharing your positive experience with the Basildon branch. We're happy to hear that the booking process was easy and fast and that you received excellent service. We value your recommendation.
excellent service top marks very well…
excellent service top marks very well treated and brilliant work on my car.
18 septembre 2025
Réponse de National Windscreens - Basildon
We appreciate you taking the time to leave us this great review! We are so happy to hear that you were pleased with our excellent service and brilliant work.
Great job completed timely
Easy to get an appointment with only a couple of days wait. The replacement took significantly less time to complete than I was quoted. Very professional service.
13 septembre 2025
Réponse de National Windscreens - Basildon
We're happy to hear that you were able to get an appointment quickly and that the replacement service was completed faster than expected. We appreciate your feedback regarding our professional service!
Réponse de National Windscreens - Basildon
We're glad you had a fast experience! Thank you for your feedback; we appreciate you taking the time to share.
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