Booking process was very simple and changes could be easily made. Contact was good and well-maintained in the lead up to the appointment. Service was very quick and straight forward. Report sen... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement153 Dargan Crescent, Belfast, BT3 9JP Belfast, Northern Ireland, GB
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Lisez les avis des autres
National windscreens contacted me within 10 minutes of reporting my damaged screen . They ran through the process of having my screen replaced and gave me a date that worked for me. Had screen replace... Voir plus
L'entreprise a répondu
Had a chip in windscreen, first repair cracked t windscreen so had to pay extra for replacement on excess. Maybe busy but appts were approx a week ahead, 2nd guy very grumpy tho I suppose I was only p... Voir plus
L'entreprise a répondu
Speedy response to my intial phonecall. Ease of fixing the callout appointment to my place of work. Daniel, the mobile windscreen operative, was very knowledgeable and personable, representing his co... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Belfast
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
153 Dargan Crescent, Belfast, BT3 9JP, Belfast, Northern Ireland, Royaume-Uni
- 028-7100-1054
4,6
Excellent
427 avis
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Car which had just been valeted was…
Car which had just been valeted was left absolutely disgusting
19 février 2026
Réponse de National Windscreens - Belfast
We regret that the valet service did not meet expectations. We'll review our procedures to improve. Thanks for your feedback.
Came to the house
Came to the house, really easy and no hassle to me at all. Guy was lovely and very friendly and professional.
12 février 2026
Réponse de National Windscreens - Belfast
We appreciate your positive feedback! We're so happy to learn that the visit to your house was easy and hassle-free, and that our technician was lovely, friendly, and professional.
Quick and easy dropped car off first…
Quick and easy dropped car off first thing and ready again two hours later no hassle
14 février 2026
Réponse de National Windscreens - Belfast
We're happy to hear that you had a quick and easy experience with our services. Thank you for your positive feedback; we appreciate your time!
Quick to action a broken rear…
Quick to action a broken rear windscreen. No issues, professional and efficent.
11 février 2026
Réponse de National Windscreens - Belfast
We appreciate your positive feedback! We're so glad to hear that we were quick to address the broken rear windscreen with professional and efficient service.
They done a great job no messing about…
They done a great job no messing about very good work nice people
1 janvier 2026
Réponse de National Windscreens - Belfast
We appreciate your positive feedback! We are so happy to hear that our people did very good work with no messing about.
Caused damage and denied it
My van was in for a replacement windscreen. After fitting i noticed damage to my paint work around the windscreen. I highlighted this and they denied it was their fitter who had damaged it. The area the damage was in would be very very unlikely to get damaged. The paint was fresh underneath where they had caused the damage. I am deeply frustrated and very disappointed with the level of service.
5 février 2026
Réponse de National Windscreens - Belfast
We appreciate you bringing this to our attention. We're sorry to hear about the damage you found after the windscreen replacement and the frustration it caused.
Happy Driver
Excellent service. Easy to book appointment. Kept up to date regarding the appointment and workman efficient in carrying out the work.
30 janvier 2026
Réponse de National Windscreens - Belfast
We appreciate you taking the time to leave us a review. We're happy to hear that booking was easy, you were kept informed, and the work was carried out efficiently!
The fitters came on time and did an…
The fitters came on time and did an excellent job. Would have no hesitation recommending this company to anyone!
29 janvier 2026
Réponse de National Windscreens - Belfast
We appreciate your positive feedback! We're happy to hear that the fitters were punctual and did an excellent job. We're glad you would recommend us.
Réponse de National Windscreens - Belfast
We are so happy to hear that we could provide excellent support. Thank you for your positive feedback; it means a lot to us.
Efficient and friendly service
Efficient and friendly service - able to get windscreen fixed on the same day
27 janvier 2026
Réponse de National Windscreens - Belfast
We appreciate your positive feedback! We're so glad to hear you were happy with our efficient and friendly service and same-day windscreen fix.
Stress free ..and professional stall 5…
Stress free ..and professional stall 5 stars frim me
27 janvier 2026
Réponse de National Windscreens - Belfast
We're happy to hear that your experience was stress-free and professional. Thank you for the wonderful five-star review!
auto high beam not working correctly
auto high beam not working correctly. Lights failing to turn off at times.
21 janvier 2026
Réponse de National Windscreens - Belfast
We appreciate your feedback and regret that you're having auto high beam issues. We'll investigate the lights failing to turn off.
Quick repairs
Came out to my address the next day after I called regarding a smashed rear window, fella was very polite and had the job done super quick, gave me good advice for the aftercare and I was back on the road again
16 janvier 2026
Réponse de National Windscreens - Belfast
We're happy we could come to your address quickly to replace your rear window. We appreciate you noting the technician's politeness, the job's speed, and the aftercare advice. Thank you!
Not done the whole job properly
Windscreen wipers not re-alligned so had to travel 35 minutes back to get that fixed and then only to find out that the rain sensor has not been recalibrated to the new windscreen this so isn't working as it should. I have been informed that it needs a star machine to do this. Not very happy. Majority of modern cars have specific requirements and the job is not just to replace the windscreen any more.
20 janvier 2026
Réponse de National Windscreens - Belfast
We appreciate you bringing this to our attention. We're sorry the wiper re-alignment and rain sensor recalibration weren't properly addressed during your service. We'll review our procedures to ensure complete service for modern vehicles moving forward. Thanks for your feedback.
Customer experience
The technicians kept in touch to let me know their estimated time for my windscreen replacement.
They were well mannered and very tidy in appearance and careful in regards to the car and the area they were working in.
Left a happy customer.
16 janvier 2026
Réponse de National Windscreens - Belfast
We appreciate you sharing your experience. We're happy to hear that our technicians kept you informed about their arrival time and that you found them well-mannered, tidy, and careful. We're glad you were left happy.
Good service but a long wait
Great service. Shame I had to wait for a week to get my windscreen fixed
16 janvier 2026
Réponse de National Windscreens - Belfast
We appreciate your feedback and are glad the service was great. We regret the wait time for your windscreen repair.
Fantastic work and welcoming staff 😊
15 janvier 2026
Réponse de National Windscreens - Belfast
We appreciate you sharing your positive experience with our welcoming staff and fantastic work! We are so happy you were pleased.
Everything went according to plan and…
Everything went according to plan and my windscreen was replaced in no time at all.
12 janvier 2026
Réponse de National Windscreens - Belfast
We appreciate you taking the time to leave us a review. We're happy that everything went according to plan and your windscreen was replaced quickly.
Amazing service
The two guys where fantastic quick , professional pleasant the service was around excellent. From beginning to end Thankyou
8 janvier 2026
Réponse de National Windscreens - Belfast
We're delighted to hear that you had such a positive experience! We appreciate your feedback regarding the team's professionalism and efficiency from start to finish.
Réponse de National Windscreens - Belfast
We appreciate you sharing! We're so glad to hear that our service was excellent from start to completion and very prompt.
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