Excellent customer service from Josh and the team at Coventry; to replace our windscreen. We asked to change appointment time, we needed the vehicle back on the road fast, all our needs were conside... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 7 Henley Industrial Estate, CV2 1ST Coventry, West Midlands, GB
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Lisez les avis des autres
very good communication from the time I made a booking. when I arrived at the fitting centre I was looked after very well. the member of staff invited me to sit in an air-conditioned office whilst my... Voir plus
L'entreprise a répondu
Very friendly staff and kept me well informed as to what was happening. Very good communication before arriving at garage. Only issue was when l went to use windscreen washers they never worked proper... Voir plus
L'entreprise a répondu
The two young lads arrived at the time they promised. They politely declined a hot beverage and got on with the job. Fortunately my driveway is very wide so they had room to work. They were quick, eff... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Coventry
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 7 Henley Industrial Estate, CV2 1ST, Coventry, West Midlands, Royaume-Uni
- 024-7695-0084
4,6
Excellent
693 avis
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Don’t know about the heated screen till…
Don’t know about the heated screen till winter if it’s working ok but good fast and clean
10 octobre 2026
Réponse de National Windscreens - Coventry
We are glad you enjoyed our fast, clean service, and we hope your heated screen works perfectly this winter.
Good communication and friendly fitter
11 octobre 2026
Réponse de National Windscreens - Coventry
We are so pleased to hear that you experienced great communication and found our fitter to be so welcoming. Thank you so much for taking the time to share your wonderful feedback with us!
Réponse de National Windscreens - Coventry
We are glad you enjoyed your experience with our reasonable rates, and we appreciate your positive feedback.
Excellent communication and service…
Excellent communication and service from start to finish.
8 octobre 2026
Réponse de National Windscreens - Coventry
We are so pleased to hear that you experienced great updates and top-quality assistance throughout your entire interaction with us. Thank you for taking the time to share your wonderful feedback!
Happy with service
19 décembre 2025
Réponse de National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
DS7-Good feedback
Very good service, I highly recommend.
Good kind stuff members as well !
26 septembre 2026
Réponse de National Windscreens - Coventry
We're so pleased to hear that you received very good service and that our team members were kind. Thank you for your wonderful recommendation!
Great service except to time I had to…
Great service except to time I had to wait to get the screen fixed
25 septembre 2026
Réponse de National Windscreens - Coventry
We're glad you enjoyed our service! We understand waiting can be frustrating, and we appreciate your patience.
They was quick and kind.Thank you for…
They was quick and kind.Thank you for the good job.
19 septembre 2026
Réponse de National Windscreens - Coventry
We are so pleased to hear that you found our service to be quick and kind, and that we did a good job. Thank you for your wonderful feedback!
Recommend
Excellent communication. Flexible so will visit you or you them. Quick job. Brilliant result. 3rd time I have been there, and same each time.
12 septembre 2026
Réponse de National Windscreens - Coventry
We are so pleased to hear about your positive experiences with us, especially regarding our communication, flexibility, and the excellent results. Thank you for your continued trust!
Great service they did it in the time…
Great service they did it in the time they said, kind and respectful
5 septembre 2026
Réponse de National Windscreens - Coventry
We're so pleased to hear that our service was delivered in the time we promised and that our team was kind and respectful. Thank you for your wonderful feedback!
Réponse de National Windscreens - Coventry
We are so glad to hear that you had an excellent experience with our service. We truly appreciate your recommendation.
Réponse de National Windscreens - Coventry
We're happy to hear that our communication and the quality of our work met your expectations. We appreciate your feedback.
Réponse de National Windscreens - Coventry
We're so pleased you found our service quick, easy, and problem-free. Thank you for your wonderful feedback!
Réponse de National Windscreens - Coventry
We are so pleased to hear that you found our work to be quick, efficient, and tidy. We truly appreciate your positive feedback!
Réponse de National Windscreens - Coventry
We are so pleased to hear that you found our service to be very helpful and that everything was done really fast. We truly appreciate your positive feedback!
5 DAY wait to fit a windscreen
Did a good job but had to wait 5 DAYS! to have a new back windscreen fitted and luckily, it did not rain
27 août 2026
Réponse de National Windscreens - Coventry
Thank you for your feedback. We sincerely apologize for the extended wait time you experienced for your new back windscreen. We understand this was an inconvenience, and we're glad to hear that the weather cooperated during that period.
The whole process was easy from booking…
The whole process was easy from booking the repair to the technician coming to my home and replacing the window screen.He was efficient and left no mess.He fully explained the aftercare required.Very Satisfied
25 août 2026
Réponse de National Windscreens - Coventry
We're so pleased to hear that the entire process, from booking to the technician's visit, was easy for you. We're glad our technician was efficient, left no mess, and fully explained the aftercare. Thank you for your very positive feedback!
3 and a half weeks later... Service required improvement
Almost a week to respond and order a screen, then another wait for that to arrive before being able to book in... Then no appointments for 2 and a half weeks.
Car had to go into a workshop, whereas Autoglass will repair on site. Workshop yard was untidy, waiting room grubby, and customer toilet filthy. No facilities to get a drink. Cars literally being raced in/out of the workshop.
It's amazing that the repair seems pretty good, but the service was poor.
19 août 2026
Réponse de National Windscreens - Coventry
We appreciate your feedback and are truly sorry to hear about the extended wait times and the unsatisfactory conditions at our workshop. We understand your frustration with the overall service experience. We are glad to hear the repair itself was good.
Réponse de National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Im having to wait for a main dealer…
Im having to wait for a main dealer windscreen, but the service so far has been really good helpful fruendly staff. Would recommend.
20 août 2026
Réponse de National Windscreens - Coventry
We're glad to hear that our staff has been helpful and friendly while you wait for your windscreen. We appreciate your recommendation and positive feedback!
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