Excellent customer service from Josh and the team at Coventry; to replace our windscreen. We asked to change appointment time, we needed the vehicle back on the road fast, all our needs were conside... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 7 Henley Industrial Estate, CV2 1ST Coventry, West Midlands, GB
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Lisez les avis des autres
very good communication from the time I made a booking. when I arrived at the fitting centre I was looked after very well. the member of staff invited me to sit in an air-conditioned office whilst my... Voir plus
L'entreprise a répondu
Very friendly staff and kept me well informed as to what was happening. Very good communication before arriving at garage. Only issue was when l went to use windscreen washers they never worked proper... Voir plus
L'entreprise a répondu
The two young lads arrived at the time they promised. They politely declined a hot beverage and got on with the job. Fortunately my driveway is very wide so they had room to work. They were quick, eff... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Coventry
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 7 Henley Industrial Estate, CV2 1ST, Coventry, West Midlands, Royaume-Uni
- 024-7695-0084
4,6
Excellent
693 avis
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Drop my car off and went home to wait
Drop my car off and went home to wait, I was then informed that that the wrong windscreen had been ordered. I collected the car and rebooked
Went to rebooked appointment 5 hours later and after numerous calls I finally got a message the car was ready
Not a good experience
6 mai 2026
Réponse de National Windscreens - Coventry
We sincerely regret the issues you experienced with your windscreen replacement and the communication delays. We are reviewing our ordering and communication processes to prevent similar situations.
Given false information by the person…
Given false information by the person installing the window. Now I have to pay someone else who knows how to do it properly.
30 avril 2026
Réponse de National Windscreens - Coventry
We regret that incorrect details were provided during the installation, leading to extra costs. We'll investigate to prevent this from recurring. Thanks for your feedback.
Nice People
I had a great experience with National Windscreens. The staff was professional and the whole process was very smooth from start to finish. I highly recommend them for their quality work!
7 mai 2026
Réponse de National Windscreens - Coventry
We appreciate your positive feedback. We're happy to hear that you had a great experience with us and that the process was smooth from beginning to end. We appreciate your recommendation!
Réponse de National Windscreens - Coventry
We appreciate you sharing that our technicians provided the best service and superb work! We are so glad you were pleased with us.
Réponse de National Windscreens - Coventry
We appreciate you sharing that we were on time with good communication and a friendly, helpful operative! We are so happy you were pleased with us.
Great service
The bookings process was very easy. Good available dates despite being bank holiday weekend.
Very polite and professional
4 mai 2026
Réponse de National Windscreens - Coventry
We appreciate your positive feedback! We're so happy to hear that the booking process was easy and that you found our team polite and professional, even during the bank holiday.
Réponse de National Windscreens - Coventry
We appreciate you sharing that you received excellent service from our team! We are so happy you were pleased with us.
Excellent customer service
Excellent customer service. Communication was fantastic and my windscreen was replaced without any issue
29 avril 2026
Réponse de National Windscreens - Coventry
We appreciate your positive feedback! We're so happy to learn that you received excellent customer service, and your windscreen was replaced without any issues and that our communication was fantastic.
Réponse de National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Polite staff and got the job done in a…
Polite staff and got the job done in a timely manner
29 avril 2026
Réponse de National Windscreens - Coventry
We appreciate you sharing that our staff was polite and the job was completed quickly! We are so happy you were pleased with our service.
Booking services and the speed of the…
Booking services and the speed of the job was excellent
22 avril 2026
Réponse de National Windscreens - Coventry
We appreciate you sharing that booking and job speed were excellent! We are so pleased with your feedback and thank you for your time.
Réponse de National Windscreens - Coventry
We appreciate you sharing that our staff was friendly, helpful, and polite! We are so happy you were pleased with our service.
Friendly staff
Friendly staff. Kept me up to date on the progress of the work as had to have the glass roof replaced. Which took over 6 hours to complete.
17 avril 2026
Réponse de National Windscreens - Coventry
We're glad you appreciated our team's friendly service and updates during your glass roof replacement. We appreciate you acknowledging the time it took to complete. Thanks for your review!
Réponse de National Windscreens - Coventry
We appreciate you sharing that our service was brilliant with great communication! We are so happy you were pleased with us. Many thanks.
National Windscreens are Excellent
National Windscreens are Excellent. Their whole booking system and Staff were exceptional. Overall a fantastic service. Well Done
17 avril 2026
Réponse de National Windscreens - Coventry
We appreciate your excellent feedback! We're so happy to hear that our booking system and staff met your expectations, providing you with a fantastic overall experience.
Réponse de National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Friendly staff
Friendly staff, excellent service! Gave me approx time & messaged me as soon as it was ready!
2 avril 2026
Réponse de National Windscreens - Coventry
We appreciate your positive feedback! We're so happy to learn that our staff were friendly and that you experienced excellent service with timely communication.
Very disappointing experience.
Very disappointing experience.
After a windscreen replacement, I had wind noise at motorway speeds, visible gaps in the roof seal, and poorly fitted A-pillar trim. I returned to the branch, but the issue was not resolved.
A senior technician later confirmed the installation was incorrect and required refitting. However, due to delays from the company, this was not addressed before my vehicle had to be returned under a PCP agreement.
I was also concerned that the company later suggested I had declined repair or failed to make the vehicle available, which is not accurate. My concerns were due to PCP mileage limits and the vehicle no longer being taxed or insured. The delays were not on my side.
Overall, poor workmanship and frustrating complaint handling.
I WOULD NOT RECOMMEND THIS SERVICE
20 mars 2026
Avis spontané
Réponse de National Windscreens - Coventry
We regret your disappointing experience and the issues with your windscreen replacement. We appreciate you bringing the wind noise, seal gaps, and trim to our attention. We'll investigate the incorrect installation and delays. Thank you for your feedback.
Windscreen replacement
The fitter was very well manner’d knew exactly what he was doing, a credit to your company. Very happy with the windscreen,Nice job.
Thanks John
14 avril 2026
Réponse de National Windscreens - Coventry
We appreciate your positive feedback! We're so happy to hear that the fitter was well-mannered and knowledgeable. It's great to know you are very happy with the windscreen.
Great service
8 avril 2026
Réponse de National Windscreens - Coventry
Thank you for your positive feedback!
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