Excellent customer service from Josh and the team at Coventry; to replace our windscreen. We asked to change appointment time, we needed the vehicle back on the road fast, all our needs were conside... Voir plus
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Établissement
Changer d'établissementUnit 7 Henley Industrial Estate, CV2 1ST Coventry, West Midlands, GB
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Lisez les avis des autres
very good communication from the time I made a booking. when I arrived at the fitting centre I was looked after very well. the member of staff invited me to sit in an air-conditioned office whilst my... Voir plus
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Very friendly staff and kept me well informed as to what was happening. Very good communication before arriving at garage. Only issue was when l went to use windscreen washers they never worked proper... Voir plus
L'entreprise a répondu
The two young lads arrived at the time they promised. They politely declined a hot beverage and got on with the job. Fortunately my driveway is very wide so they had room to work. They were quick, eff... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Coventry
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 7 Henley Industrial Estate, CV2 1ST, Coventry, West Midlands, Royaume-Uni
- 024-7695-0084
4,6
Excellent
693 avis
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Réponse de National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Happy customer
Initial assessment at home was that my windscreen wasn’t repairable and should be replaced. The new windscreen had to be ordered because it was a special model. Came within 2 weeks. Arranged for the work on a convenient day. Delivered the car and it was ready in 2 hours. All good. Staff friendly and polite. Would recommend to anybody.
10 avril 2026
Réponse de National Windscreens - Coventry
We're happy to hear that the assessment and replacement process went smoothly for you. It's great to know that the arranged service met your needs and that our staff were friendly. Thank you for your recommendation!
All round good service
All round good service. Polite staff with the repairs being completed within the stated time frame.
11 avril 2026
Réponse de National Windscreens - Coventry
We appreciate your positive feedback! We're so happy to learn that you received good service from our polite staff and that the repairs were completed promptly.
The technicians that came to replace my…
The technicians that came to replace my window screen we're very professional and great to chat with a credit to your company
8 avril 2026
Réponse de National Windscreens - Coventry
We appreciate your positive feedback. We're so happy to learn that the technicians were professional and great to chat with during your window screen replacement.
Excellent service from start to finish…
Excellent service from start to finish with my Tesla Model 3 back window glass . Thank you .
6 avril 2026
Réponse de National Windscreens - Coventry
We're happy to hear that you had an excellent service experience from the beginning to the end with your Tesla Model 3 back window glass. Thank you!
Fitting and calibration was great but…
Fitting and calibration was great but found a minor gap from inside.
31 mars 2026
Réponse de National Windscreens - Coventry
We appreciate your feedback and are glad the fitting went well. We'll investigate the minor gap you found inside. Thanks!
Réponse de National Windscreens - Coventry
We appreciate you sharing that you received excellent service! We are so happy you had a positive experience.
Réponse de National Windscreens - Coventry
We appreciate you sharing that our people were quick, efficient, and neat! We are so happy you were pleased with us.
As I had booked to have my windscreen…
As I had booked to have my windscreen replaced, I was welcomed to the centre as I drove into their parking area.
If I hadn't needed to return to work for a meeting, I would have made use of the warm seating area that was available for use whilst the windscreen was changed.
The staff were friendly and replaced my windscreen within the time they specified for the work.
I'd happily return, if I need work undertaking again.
Thank you.
12 février 2026
Réponse de National Windscreens - Coventry
We're happy to hear that you had a positive experience with us. We appreciate your kind words regarding our team's friendliness and the prompt service you received. Thank you for your feedback and we're glad you'd return to us again.
Réponse de National Windscreens - Coventry
We appreciate you sharing that our team arrived on time and was polite and professional! We are so happy you were pleased with our service.
Great service.…
First call to last they made the whole booking experience very easy everything was explained clearly and everything I was told on the phone happened exactly as it was explained to me.The guys turned up on time and did a brilliant job and with plenty of notification of arrival time. Fantastic service.
29 mars 2026
Réponse de National Windscreens - Coventry
We appreciate you sharing your feedback. We're happy to hear that the booking experience was easy, everything was clearly explained, and the service matched what you were told. It's great to know the team arrived on time and did a brilliant job.
Réponse de National Windscreens - Coventry
We appreciate your positive feedback. We are so happy to learn that our service was great, and you had no problems and were kept well informed.
Unbelievable waste of time service
Unbelievable waste of time service.
2 different bookings got messed arrond both times.
First time fit someone else into my slot and I had to cancel my work for all day.
Second time booked to replacement outside my house had the phone call to ask me to come.e to branch and when j turned up no fitter was there on Saturday morning other team members have to wake him up.
I have seen better service in India than this!
15 mars 2026
Réponse de National Windscreens - Coventry
We are very sorry to hear about the issues you experienced with your bookings. It is unacceptable that your appointments were not handled correctly, and we appreciate you bringing this to our attention. We will investigate these incidents to prevent similar issues in the future.
Excellent service carried out quickly…
Excellent service carried out quickly with great communication.
19 mars 2026
Réponse de National Windscreens - Coventry
We appreciate your positive feedback! We are so happy to learn that the service was excellent, carried out quickly, with great communication.
Really poor repair
Really poor repair. No attempt to get rid of star cracking just put repair fluid into crack without any grinding of the screen or even cleaning the surface. Hence repair looks appalling
18 mars 2026
Réponse de National Windscreens - Coventry
We appreciate your feedback and regret that the repair did not meet expectations due to the visible star cracking. We'll review our procedures to improve our service.
Seamless and stress free service
Super friendly staff from the beginning, more friendly and helpful than my insurance company actually, the branch closest to me didn’t have appointments but managed to get me booked with another branch the following day. They fitted it super quick and came to my house. Seamless process.
12 mars 2026
Réponse de National Windscreens - Coventry
We're happy to hear that our staff was so helpful and accommodating! We appreciate you taking the time to share your positive experience and are glad everything went smoothly.
A very straightforward and stress-free experience
A very straightforward and stress-free experience. Very friendly service too. Would definitely recommend.
12 mars 2026
Réponse de National Windscreens - Coventry
We appreciate your positive feedback! We're so happy to learn that your experience was straightforward and stress-free and that you found our service friendly.
Great experience
Great experience. Replacement was very quickly done, really nice folks. Had to be at location due to ADAS calibration.
3 mars 2026
Réponse de National Windscreens - Coventry
We're happy to hear that your replacement was quickly done and that you enjoyed our team. We appreciate you taking the time to share your positive experience!
Arranged for am visit but later changed…
Arranged for am visit but later changed to pm. by engineer .
Engineer clearly wanted to be on his way quickly and I had to ask him to do the repair again ( in my presence) which took longer using equipment not used on first repair. Not at all happy
10 mars 2026
Réponse de National Windscreens - Coventry
We appreciate you taking the time to share your experience. We're sorry the engineer's visit wasn't satisfactory and that a second attempt was needed. We'll review this to improve our service.
Réponse de National Windscreens - Coventry
We appreciate your positive feedback! We are so happy to learn that the communication was good and the technician was skilled and did a great job.
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