Simple booking process, work was completed quicker than stated, no broken glass left in the car. Staff were friendly. No issues!
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4, Stirling Way, CR0 4XN Croydon, Greater London, GB
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Lisez les avis des autres
You can tell a good company and workforce by their actions when things don’t goto plan. My window had some delays in arriving and my fitting was a little delayed too, however Andy the manager and... Voir plus
L'entreprise a répondu
Please spread the word. If you need help with windscreens, this is the place. I approached them on a hot Saturday morning with a problem in one electric door glass and immediately I was invited to com... Voir plus
L'entreprise a répondu
Had a stone chip just off centre in my windscreen. Called my insurance company who put me onto National Windscreens. Very helpful and quick service. Came and check screen and advised would need a repl... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Croydon
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 4, Stirling Way, CR0 4XN, Croydon, Greater London, Royaume-Uni
- 020-3151-4453
4,4
Excellent
553 avis
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Every thing great thank you.
9 mai 2025
Réponse de National Windscreens - Croydon
We appreciate your kind words and are thrilled to hear you had a positive experience.
The team were very helpful with…
The team were very helpful with answering my questions and very professional and knowledgeable. My windscreen was changed quickly and work was to a high standard.
30 avril 2025
Réponse de National Windscreens - Croydon
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the professionalism and knowledge of our team. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Easy to find and park
Easy to find and park. Explained everything clearly. Did job in less time than expected. Very nice to deal with.
8 mai 2025
Réponse de National Windscreens - Croydon
We appreciate your kind words and are glad you found the experience positive. We strive to provide clear explanations and efficient service. We're happy to hear you were pleased with the entire process.
Réponse de National Windscreens - Croydon
Thank you for your kind review! We're so happy to hear that you found our service professional, great, and friendly. We strive to provide a positive experience for every customer, and your feedback confirms we're on the right track. We appreciate you taking the time to share your thoughts.
Extremely poor service
Can’t get a hold of anyone in the company, windscreen was replaced, wipers aren’t aligned and hit each other when wiping. Even broke my bonnet hood latch then hid it from me, I only realised when I went to see if I could adjust my wiper and saw that there’s no bonnet catch anymore? National Windscreens what did you need my bonnet catch for?
28 mars 2025
Avis spontané
Réponse de National Windscreens - Croydon
We understand your frustration with the recent windscreen replacement. It sounds like you've had a very difficult experience, and we sincerely apologize for the inconvenience and damage caused. We value your feedback and will use it to improve our services. We appreciate you bringing this to our attention and will investigate the matter further.
The engineer had a real commitment to…
The engineer had a real commitment to good customer sevice
28 mars 2025
Réponse de National Windscreens - Croydon
Thank you for your feedback! We appreciate you recognizing our engineer's dedication to providing excellent customer service.
The staff were very friendly & helpful…
The staff were very friendly & helpful and did a good job
21 mars 2025
Réponse de National Windscreens - Croydon
Thank you for your kind words! We're so glad to hear you had a positive experience with our staff. We strive to provide excellent service and appreciate your feedback.
Réponse de National Windscreens - Croydon
Thank you for your kind words! We're delighted to hear you were so pleased with our service and customer care. We strive to exceed expectations and appreciate your feedback.
You made me take a day off work.
You made me take a day off work.
Never turned up.
Never let me know till 19. 10 that night that my appointment was cancelled . Let me lose another day's pay to bring my car to your premises 4 days later . That's how good your service is
22 mars 2025
Réponse de National Windscreens - Croydon
We understand your frustration with the cancellation of your appointment and the inconvenience it caused. We strive to provide excellent service and are disappointed to hear that your experience did not meet your expectations. We are committed to improving our communication and ensuring that our customers are kept informed of any changes to their appointments.
Friendly staff and really good service
Really good service, staff very friendly and informative about all my concerns. Very quick service and exceptional quality. Windscreen quality same as OEM.
12 mars 2025
Réponse de National Windscreens - Croydon
Thank you for your kind words and positive feedback. We're delighted to hear that you were happy with the friendliness and helpfulness of our staff, the speed of our service, and the quality of our work. We strive to provide excellent customer service and high-quality products, and your feedback confirms we're on the right track. We appreciate you taking the time to share your experience.
Technician bery polite and professional…
Technician bery polite and professional all work done as plan.
14 mars 2025
Réponse de National Windscreens - Croydon
We appreciate your kind words about the technician's professionalism and the quality of the work. We strive to provide excellent service and are glad you had a positive experience.
professional and prompt service and…
professional and prompt service and quality , well done, my first time having this done.
13 mars 2025
Réponse de National Windscreens - Croydon
Thank you for your positive review. We are thrilled to hear that you were impressed with our professional and prompt service. We strive to provide high-quality work and are delighted that you found our service to be well done. We appreciate your business and hope to see you again soon.
Worst service ever !
Worst service ever received by a Company,took 8 hours to get the car back also received the car in the miserable shape ,foot prints everywhere!
Never use this company again!
13 mars 2025
Réponse de National Windscreens - Croydon
We understand your frustration with the recent service you received. We strive to provide a positive experience for all our customers, and we are disappointed to hear that your expectations were not met. We appreciate you bringing this to our attention and will use your feedback to improve our services.
Réponse de National Windscreens - Croydon
We appreciate your kind words and are glad to hear that you were satisfied with our service.
The whole process
The whole process, from the time I called to make an appointment to having the job completed was hassle free and timely. The quality of work and product met my expectations
9 mars 2025
Réponse de National Windscreens - Croydon
Thank you for your kind review. We're thrilled to hear that your experience was hassle-free and timely, from booking your appointment to the completion of the job. We strive to provide excellent service and are delighted that the quality of our work and product met your expectations.
Easy drop off and pick up and just paid…
Easy drop off and pick up and just paid the Policy Excess
8 mars 2025
Réponse de National Windscreens - Croydon
We appreciate your kind words and are glad to hear that you found our drop-off and pick-up process easy. We strive to make the experience as smooth as possible for our customers.
Windscreen replacement
I had to wait a week for an appointment which was disappointing .
However the work was carried out within 90minutes and staff were courteous .
So far no problems with the replacement
7 mars 2025
Réponse de National Windscreens - Croydon
We appreciate your feedback and are glad to hear that the work was completed efficiently and that you were happy with the staff's courtesy. We understand that waiting for an appointment can be frustrating, and we strive to make the process as smooth as possible. We will take your feedback into consideration as we continue to improve our scheduling process.
Such an efficient service
Such an efficient service, communication was great. Drop off and pick off was easy.
Your team are so professional.
Thank you
6 mars 2025
Réponse de National Windscreens - Croydon
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the efficient service, great communication, and easy drop-off and pick-up process. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you. We appreciate your recognition of our team's professionalism.
Engineer kept me informed of what was…
Engineer kept me informed of what was going on because of the weather very good communication on day efficient courteous and professional
4 mars 2025
Réponse de National Windscreens - Croydon
Thank you for your positive feedback. We are pleased to hear that you were happy with the communication and professionalism of the engineer. We appreciate your recognition of their efforts to keep you informed, even in challenging weather conditions.
2nd choice day. windscreen not as ordered.
Unfortunately my original Saturday appt was cancelled by National Windscreen - despite having been booked 2 weeks before.
VERY nice fitters, who turned up on time on the 2nd choice day.
Unfortunately the windscreen fitted does not have rain sensor as I had been told it would. VERY disappointing.
24 février 2025
Réponse de National Windscreens - Croydon
We understand your frustration with the cancellation of your original appointment. We strive to provide reliable service and apologize for the inconvenience this caused. We appreciate your positive feedback about the fitters and are sorry to hear about the issue with the windscreen. We will investigate this further to ensure we meet your expectations in the future.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
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