Excellent service from National Windscreens in Dorchester. Progress of my windscreen order always provided. Windscreen acquired quickly and then fitted within an hour. I went back to National Windscre... Voir plus
L'entreprise a répondu
Unit G2, Marabout Industrial Estate, DT1 1YA Dorchester, Dorset, GB
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Excellent service from National Windscreens in Dorchester. Progress of my windscreen order always provided. Windscreen acquired quickly and then fitted within an hour. I went back to National Windscre... Voir plus
L'entreprise a répondu
Was always weary about having windscreen replaced, would it be as good as factory fitting and could you tell it had been replaced with overspilling the adhesive and things. No need to worry tho!... Voir plus
L'entreprise a répondu
Everything went smoothly dropped the car off and just over an hour late it was ready for collection, nearly two weeks later now though and there is a very annoying tapping like sound but other than th... Voir plus
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Very easy to book and swift service. Far better than autoglass, who seem to feel that by getting an aggressive call centre operative to call me, stay on the phone after I've told them I'm sorted... Voir plus
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Écrit par l'entreprise
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Unit G2, Marabout Industrial Estate, DT1 1YA, Dorchester, Dorset, Royaume-Uni
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A lovely guy came. He got on with his job. Done a brilliant job. Finished with a good clean. Very pleasant . Would 100% recommend. Thank you.

Réponse de National Windscreens - Dorchester
Absolutely brilliant company to deal with from start to finish. The online booking was very easy, and explained in full why my car needed to be brought in. As it is a modern car there were various calibrations to be done once the windscreen was fitted. I was offered a time and brought my car in. The technician was there waiting for me and was extremely friendly, polite and professional. I was offered a place to wait if I wanted it, but I was happy to walk into town. I got back an hour and 20 minutes later and my car was all ready for me. Absolutely delighted with the fantastic service. I shall make sure from now on only to use insurers that work with National Windscreens. Thank you so much.

Réponse de National Windscreens - Dorchester

Réponse de National Windscreens - Dorchester

Réponse de National Windscreens - Dorchester
Work was cared out quickly and respectfully. I was very happy with my technician who came out to me. He was very polite. All in all I am very happy with the company and I will be using them every time for my windscreen or any other windows I need replacing. Thank you very much national windscreen

Réponse de National Windscreens - Dorchester
The efficiency of Mike the windscreen technician, his superb manner, even when the removal of the cracked screen gave some issues and slowed the task up, he was always happy in his work and enthusiastic to make sure that the job he came to do was the absolute best; the end result was exactly that. Super job, if we're ever unfortunate that it happens again, he's the man we would want on the job! Thank you Mike and thank you National Windscreens.

Réponse de National Windscreens - Dorchester

Réponse de National Windscreens - Dorchester
Where to start!
Firstly, from contacting my insurance company, to being conected to National Windscreens and booking the appointment was effortless.
Secondly, the text's and updates made life simple
Thirdly, the fact that I could get the work carried out in the town near to where I work made things simple, also being able to drop the vehicle off 3/4 of an hour early meant Icould be at work for my normal time.
So all in all an easy experiance😀👍

Réponse de National Windscreens - Dorchester
Excellent team, who were helpful and accomodating when problems occurred replacing the windscreen. When the car had to be brought back in they made this easy, and fitted it in to make sure it was ready for its next appointment.

Réponse de National Windscreens - Dorchester
The man who replaced my windscreen was polite and efficient. I was kept informed at every stage. The car came back spotlessly clean with no sign of the windscreen having been replaced. I was advised what not to do for the next couple of weeks. Ie Not to jet wash.

Réponse de National Windscreens - Dorchester
Great job. New windscreen replaced with no issues. Done in good time, with no mess. All window trim fittings replaced properly. Many thanks

Réponse de National Windscreens - Dorchester
Was always weary about having windscreen replaced,
would it be as good as factory fitting and could you tell it had been replaced with overspilling the adhesive and things.
No need to worry tho!! Was excellent from booking stage through to confirmation of appointment and checking everything was okay still the friday before the appointment.
Most reviews for anything are written when customers have had bad experiences.
Its nice to receive good reviews too!
Well done Dorchester guys, Nice neat job.
Many thanks!!!

Réponse de National Windscreens - Dorchester

Réponse de National Windscreens - Dorchester

Réponse de National Windscreens - Dorchester
I had a small star chip in my windscreen They said it was too big to be repaired.
I decided to claim off my insurance and just pay my excess which was quite high
at £140.
It was easy to make an appointment at
Dorchester and they handled everything
If there is any criticism it was I received no details from anyone as to what my total claim was
for me including with the insurance company

Réponse de National Windscreens - Dorchester
The replacement screen has been fitted well. We had to find a nearby cafe to wait about two and a half hours. The gentleman on reception was brusque and unhelpful in response to enquiries about timings and could do with some training on customer service.

Réponse de National Windscreens - Dorchester
Apprehensive to begin with as not used before. Operator friendly and soon put me at ease. Booking straight forward, although needed collecting as didn’t want waste time shopping for Two hour time slot. Text message received to collect on time. Work completed ok with only minor dirt smudges on bonnet. Screen was crystal clear. Not had any rain yet, to test glass is sealed , but comes with warranty.
I would recommend this site.

Réponse de National Windscreens - Dorchester

Réponse de National Windscreens - Dorchester
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