National Windscreens - Dorchester Avis 

296
•
TrustScore 5 sur 5

4,8

Unit G2, Marabout Industrial Estate, DT1 1YA Dorchester, Dorset, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent service from National Windscreens in Dorchester. Progress of my windscreen order always provided. Windscreen acquired quickly and then fitted within an hour. I went back to National Windscre... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Was always weary about having windscreen replaced, would it be as good as factory fitting and could you tell it had been replaced with overspilling the adhesive and things. No need to worry tho!... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Everything went smoothly dropped the car off and just over an hour late it was ready for collection, nearly two weeks later now though and there is a very annoying tapping like sound but other than th... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Very easy to book and swift service. Far better than autoglass, who seem to feel that by getting an aggressive call centre operative to call me, stay on the phone after I've told them I'm sorted... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Garage automobile
  2. aussi dans
  3. Atelier de réparation automobile
  4. Service de réparation de pare-brise

À propos de National Windscreens - Dorchester

Écrit par l'entreprise

We are here to help.

National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.

Treating Customers Fairly

Protecting the interests of our customers at every stage.

We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.

Contact Centre Employees

Putting safety first

Our promise to customers

We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.

ADAS Car

National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.

Contact us

National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.

We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.

We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.

National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.


Coordonnées de contact

  • Unit G2, Marabout Industrial Estate, DT1 1YA, Dorchester, Dorset, Royaume-Uni

  • 01305-700-096

4,8

Excellent

TrustScore 5 sur 5

296 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,8

Tous les avis

(296)

21 782 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

A lovely guy came

A lovely guy came. He got on with his job. Done a brilliant job. Finished with a good clean. Very pleasant . Would 100% recommend. Thank you.

10 février 2026
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Réponse de National Windscreens - Dorchester

We appreciate your positive feedback! We're happy to hear that the work was brilliant, completed with a good clean, and that you found our employee pleasant. We're glad you recommend us!

Noté 5 sur 5 étoiles

Outstanding customer service

Absolutely brilliant company to deal with from start to finish. The online booking was very easy, and explained in full why my car needed to be brought in. As it is a modern car there were various calibrations to be done once the windscreen was fitted. I was offered a time and brought my car in. The technician was there waiting for me and was extremely friendly, polite and professional. I was offered a place to wait if I wanted it, but I was happy to walk into town. I got back an hour and 20 minutes later and my car was all ready for me. Absolutely delighted with the fantastic service. I shall make sure from now on only to use insurers that work with National Windscreens. Thank you so much.

11 février 2026
Avis spontané
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Réponse de National Windscreens - Dorchester

We're happy to hear that you found the online booking easy and informative. It's great to know you were delighted with the friendly, professional service and the quick turnaround. Thank you for the fantastic feedback!

Noté 5 sur 5 étoiles

Dropped car did what they said no fuss

Dropped car did what they said no fuss

20 janvier 2026
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Réponse de National Windscreens - Dorchester

We're happy to hear that your experience was seamless and satisfactory. Thank you for your positive feedback; we appreciate it.

Noté 5 sur 5 étoiles

Great job

Great job, helpful and efficient service.

16 janvier 2026
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Réponse de National Windscreens - Dorchester

We appreciate you sharing! We are so happy to hear you found our service helpful and efficient. Thank you!

Noté 5 sur 5 étoiles

Great service

14 janvier 2026
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Réponse de National Windscreens - Dorchester

Hi,

Thank you for taking the time to review your recent experience.

We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Noté 5 sur 5 étoiles

Work was cared out quickly and…

Work was cared out quickly and respectfully. I was very happy with my technician who came out to me. He was very polite. All in all I am very happy with the company and I will be using them every time for my windscreen or any other windows I need replacing. Thank you very much national windscreen

6 janvier 2026
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Réponse de National Windscreens - Dorchester

We appreciate your positive feedback. We're happy to hear the work was carried out quickly and respectfully, and that you were pleased with the technician's politeness. We're glad you're happy with our company and will use us again. Thank you!

Noté 5 sur 5 étoiles

The efficiency of Mike the windscreen…

The efficiency of Mike the windscreen technician, his superb manner, even when the removal of the cracked screen gave some issues and slowed the task up, he was always happy in his work and enthusiastic to make sure that the job he came to do was the absolute best; the end result was exactly that. Super job, if we're ever unfortunate that it happens again, he's the man we would want on the job! Thank you Mike and thank you National Windscreens.

9 janvier 2026
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Réponse de National Windscreens - Dorchester

We're happy to hear that the technician's efficiency and positive attitude made such a great impression, even with the challenges faced. We appreciate your kind words and are grateful for your recommendation. Thank you for your feedback!

Noté 5 sur 5 étoiles

Good service

Very good service fast service 👏

7 janvier 2026
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Réponse de National Windscreens - Dorchester

We appreciate you sharing! We are so happy you were pleased with our very good and fast service.

Noté 5 sur 5 étoiles

Where to start!

Where to start!
Firstly, from contacting my insurance company, to being conected to National Windscreens and booking the appointment was effortless.
Secondly, the text's and updates made life simple
Thirdly, the fact that I could get the work carried out in the town near to where I work made things simple, also being able to drop the vehicle off 3/4 of an hour early meant Icould be at work for my normal time.
So all in all an easy experiance😀👍

6 janvier 2026
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Réponse de National Windscreens - Dorchester

We're happy to hear that booking your appointment and receiving updates was effortless. We're also glad you found the location convenient and that dropping off your vehicle early helped your workday. Thank you for your positive feedback!

Noté 5 sur 5 étoiles

Excellent team

Excellent team, who were helpful and accomodating when problems occurred replacing the windscreen. When the car had to be brought back in they made this easy, and fitted it in to make sure it was ready for its next appointment.

23 décembre 2025
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Réponse de National Windscreens - Dorchester

We appreciate you taking the time to share your experience. We're happy to hear that our team was helpful and accommodating during the windscreen replacement process and made it easy to bring your car back in.

Noté 5 sur 5 étoiles

Very Satisfied

The man who replaced my windscreen was polite and efficient. I was kept informed at every stage. The car came back spotlessly clean with no sign of the windscreen having been replaced. I was advised what not to do for the next couple of weeks. Ie Not to jet wash.

9 décembre 2025
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Réponse de National Windscreens - Dorchester

We're happy to hear that the windscreen replacement was completed efficiently and to your satisfaction. We appreciate your positive feedback regarding the cleanliness and aftercare advice. Thank you!

Noté 5 sur 5 étoiles

VW Golf windscreen replacement

Great job. New windscreen replaced with no issues. Done in good time, with no mess. All window trim fittings replaced properly. Many thanks

5 décembre 2025
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Réponse de National Windscreens - Dorchester

We're happy to hear that the windscreen replacement went smoothly and efficiently. We appreciate your positive feedback regarding our team's work and attention to detail. Thank you!

Noté 5 sur 5 étoiles

Pleased with guys professionalism and work.

Was always weary about having windscreen replaced,
would it be as good as factory fitting and could you tell it had been replaced with overspilling the adhesive and things.
No need to worry tho!! Was excellent from booking stage through to confirmation of appointment and checking everything was okay still the friday before the appointment.
Most reviews for anything are written when customers have had bad experiences.
Its nice to receive good reviews too!
Well done Dorchester guys, Nice neat job.
Many thanks!!!

24 novembre 2025
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Réponse de National Windscreens - Dorchester

We appreciate you taking the time to share your experience. We're happy to hear that you were pleased with our service, from booking to completion. It's great to know our team delivered a neat job and eased your worries about windscreen replacement quality. Thank you!

Noté 4 sur 5 étoiles

Very good 👍 well done

Very good 👍 well done

11 novembre 2025
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Réponse de National Windscreens - Dorchester

We're happy you had a very good experience. Thank you for your positive feedback; we appreciate it a lot.

Noté 5 sur 5 étoiles

Excellent service from Luke at…

Excellent service from Luke at Dorchester.

6 novembre 2025
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Réponse de National Windscreens - Dorchester

We're glad you found our service at Dorchester excellent. Thank you for sharing your positive experience with us; we appreciate it.

Noté 5 sur 5 étoiles

I had a small star chip in my…

I had a small star chip in my windscreen They said it was too big to be repaired.
I decided to claim off my insurance and just pay my excess which was quite high
at £140.
It was easy to make an appointment at
Dorchester and they handled everything
If there is any criticism it was I received no details from anyone as to what my total claim was
for me including with the insurance company

23 octobre 2025
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Réponse de National Windscreens - Dorchester

We're glad you found it easy to make an appointment. We appreciate your feedback regarding the claim details. We'll review our communication process to ensure clarity about the total claim amount with the insurance company in the future. Thank you.

Noté 5 sur 5 étoiles

Quick Repair.

Quick Repair.

31 octobre 2025
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Réponse de National Windscreens - Dorchester

Hi,

Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.

Kind regards, National Windscreens

Noté 3 sur 5 étoiles

The replacement screen has been fitted…

The replacement screen has been fitted well. We had to find a nearby cafe to wait about two and a half hours. The gentleman on reception was brusque and unhelpful in response to enquiries about timings and could do with some training on customer service.

9 octobre 2025
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Réponse de National Windscreens - Dorchester

We appreciate your feedback and are glad the screen replacement was successful. We regret the inconvenience caused by the wait and the service you received. We will address your concerns to improve our customer service.

Noté 5 sur 5 étoiles

replacement of windscreen

Apprehensive to begin with as not used before. Operator friendly and soon put me at ease. Booking straight forward, although needed collecting as didn’t want waste time shopping for Two hour time slot. Text message received to collect on time. Work completed ok with only minor dirt smudges on bonnet. Screen was crystal clear. Not had any rain yet, to test glass is sealed , but comes with warranty.
I would recommend this site.

10 octobre 2025
Logo de National Windscreens - Dorchester

Réponse de National Windscreens - Dorchester

We're glad to hear that our operator was friendly and made you feel at ease. We appreciate your feedback on the straightforward booking process and the timely text message. We're happy the work was completed to your satisfaction, and we appreciate your recommendation.

Noté 5 sur 5 étoiles

Chip repair

Quick service, did a good job & a nice technician

11 octobre 2025
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Réponse de National Windscreens - Dorchester

We appreciate you sharing! We are so happy you received quick service, that the technician was nice, and that they did a good job.

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