Easy online booking following a link after reporting a damaged windscreen through my insurance. I ended up needing to push back the date which I could do online with ease. Simple drop off, very plea... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement2 Capitol Park, 103 Pearce Way, GL2 5YD Gloucester, Gloucestershire, GB
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Lisez les avis des autres
The staff is what made the experience great, introduced to the guy working on the car, office manager was polite and all the service was excellent. They could do with the company providing them with... Voir plus
L'entreprise a répondu
Very friendly and welcoming, apologies I can’t remember the gentleman’s name. I got my window repaired 25/08/26. My window had been shattered after being locked out of the car so there was still some... Voir plus
L'entreprise a répondu
Soon after speaking with our insurance company we had contact from our local National Windscreens to arrange a preliminary assessment. It was good to see on the website what jobs were in our queue and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Gloucester
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
2 Capitol Park, 103 Pearce Way, GL2 5YD, Gloucester, Gloucestershire, Royaume-Uni
- 01452-595-097
4,6
Excellent
415 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
A great experience.
30 avril 2025
Réponse de National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Outstanding customer service from Tim
Outstanding customer service from Tim. Glass was fitted extremely quickly and a first class job.
1 mai 2025
Réponse de National Windscreens - Gloucester
Thank you for your kind words. We're delighted to hear you were impressed with our customer service and the quality of the glass fitting. We appreciate your positive feedback.
Réponse de National Windscreens - Gloucester
Thank you for your kind words and positive feedback. We are delighted to hear that you found our service fast and easy to deal with. We strive to provide a seamless and efficient experience for our customers, and we are glad that we were able to achieve that for you. We are also pleased to hear that you were impressed with the service provided by our mobile fitter.
Réponse de National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The first windscreen didn’t fit
The first windscreen didn’t fit, but perhaps not the fault of National Windscreens. However a message to retry was “please come tomorrow at 3:00pm” was confusing so I went back again on the wrong day. Or maybe the right intended day but the branch didn’t have the staff to fit me in.
I then arranged a new date and time of 10:00am with collection by 12:00 as I needed my car in the afternoon. However, the car was not ready until 13:40 so I had to cancel my plans at short notice. All in all this took several trips to branch with further inconvenience to myself and other giving me a lift too and from the Gloucester branch.
On a positive note I eventually got the job done.
16 avril 2025
Réponse de National Windscreens - Gloucester
We appreciate you taking the time to share your experience. We understand the inconvenience you faced with the windscreen fitting process, particularly the confusion surrounding the initial appointment and the delay in your car's readiness. We strive to provide a smooth and efficient service for our customers. We will review our communication and scheduling processes to ensure clarity and minimize disruptions in the future.
Quick and efficient service.
11 avril 2025
Réponse de National Windscreens - Gloucester
Thank you for taking the time to share your feedback. We're happy to hear you found our service quick and efficient.
Réponse de National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Gloucester
We appreciate your kind words and are glad you found our service quick, convenient, and helpful. We strive to provide excellent customer experiences and are happy to hear we met your expectations.
Friendly & helpful staff
29 mars 2025
Réponse de National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Gloucester
Thank you for your kind words! We're delighted to hear that you found our service professional from start to finish. We appreciate you taking the time to share your positive experience.
Quick and professional
22 mars 2025
Réponse de National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Gloucester
Thank you for your kind review! We appreciate you taking the time to share your positive experience. We strive to provide excellent customer service and are glad to hear that our service met your expectations.
Left the vehicle with you returned in…
Left the vehicle with you returned in 2hrs job done first class excellent service well done
19 mars 2025
Réponse de National Windscreens - Gloucester
We appreciate your kind words and are thrilled to hear that you were happy with the service you received. We strive to provide our customers with the best possible experience, and it's fantastic to know we achieved that for you. Thank you for choosing us and for taking the time to share your positive feedback.
I found the Gloucester branch to be…
I found the Gloucester branch to be friendly and professional. The work was carried out efficiently and my car returned in its original state. Would be happy to recommend them.
16 mars 2025
Réponse de National Windscreens - Gloucester
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the friendly and professional service you received at our Gloucester branch. We appreciate your feedback about the efficient work and the care taken in returning your car to its original state. We strive to provide excellent service to all our customers, and we are glad that we were able to meet your expectations.
Réponse de National Windscreens - Gloucester
Thank you for your kind review! We appreciate you taking the time to share your positive experience. We strive to provide excellent customer service and are glad to hear that our service met your expectations.
Réponse de National Windscreens - Gloucester
Thank you for your kind review! We're delighted to hear that you found our service great and friendly. We strive to provide a positive experience for every customer, and your feedback confirms we're on the right track. We appreciate you taking the time to share your thoughts.
Staff were really lovely and helpful
Staff were really lovely and helpful. Work completed a lot quicker than expected.
15 mars 2025
Réponse de National Windscreens - Gloucester
Thank you for your kind words and positive review! We are thrilled to hear that you found our staff helpful and that the work was completed sooner than expected. We strive to provide excellent customer experiences, and your feedback confirms we are meeting that goal. We appreciate you taking the time to share your positive experience.
Réponse de National Windscreens - Gloucester
We're happy to hear that you had a positive experience. We appreciate your kind words and will share your feedback with our team.
Réponse de National Windscreens - Gloucester
Thank you for your kind review! We're delighted to hear that you found our service good, quick, efficient, and courteous. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
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