Very nice chap and I hate to complain but my mirror was left very wobbly. I assume because it wasn’t a genuine Audi windscreen and the mirror post was not to spec. I managed to remove and after bendin... Voir plus
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Établissement
Changer d'établissementUnit 4 Block 6, Shenstone Trading Estate, B63 3XB Halesowen, the West Midlands, GB
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Lisez les avis des autres
Car windscreen replaced via insurance with national windscreens, it was really easy to phone up, pay the access over the phone and book an appointment. A few days later Mark came out and replaced my w... Voir plus
L'entreprise a répondu
Their communication was first class. I was met at the workshop by a lovely man who knew who I was and what was needed. He explained their process and how long it was likely to take (the new windscreen... Voir plus
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Booked the appointment on line , engineer turned up on time , contacted before he arrived and completed the work promptly . Informed me how long I would need to wait before using and washing car .... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Halesowen
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 4 Block 6, Shenstone Trading Estate, B63 3XB, Halesowen, the West Midlands, Royaume-Uni
- 0121-369-0738
4,7
Excellent
385 avis
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Staff were helpful and friendly
18 décembre 2025
Réponse de National Windscreens - Halesowen
We appreciate you sharing that our staff was helpful and friendly! We are so happy you had a positive experience with us.
Réponse de National Windscreens - Halesowen
We appreciate you sharing! We are so happy you were pleased with our great service, staff, and prompt appointment. Thank you!
Réponse de National Windscreens - Halesowen
We appreciate you sharing! We are so happy to hear you found booking quick and easy and that you received great service, with no complaints.
Excellent service
Excellent service. Phone call to say he would be on my drive in 20 mins, bang on time. Brand new screen fitted outside my house in an hour.
Highly Recommended.
12 décembre 2025
Réponse de National Windscreens - Halesowen
We're happy to hear that you had such a positive experience! It's great to know the service and timing met your expectations, and we appreciate your recommendation.
Great service quick and easy and very…
Great service quick and easy and very friendly staff
4 décembre 2025
Réponse de National Windscreens - Halesowen
We appreciate your feedback! We are so happy to hear that you received great, quick, and easy service from our very friendly staff.
Réponse de National Windscreens - Halesowen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Service was good, but
Service was good, but after replacement I got SOS light and must go to service to check it out. SOS battery was recently replaced by service so I hope they did not change or break it.
25 novembre 2025
Réponse de National Windscreens - Halesowen
We appreciate your feedback. We're sorry you're experiencing an SOS light issue after your recent service. Please return, so we can investigate the cause and resolve this for you.
windscreen replacement
Had a windscreen replacement through the insurance, went in last friday, having to come back our this friday to rectify errors made by someone who has only 4 months experience, which was sadly overseen and passed off by someone who has over 15+ years experience..
Proper questionable workmanship! Would say avoid, but if insurance companies use these and its the only option, please make sure they know what they're doing and dont settle for a big standard replacement.
28 novembre 2025
Réponse de National Windscreens - Halesowen
We appreciate you bringing this to our attention. We're sorry to hear that your replacement wasn't completed to a satisfactory standard and that you're having to return. We'll review what happened to ensure our standards are maintained. Thanks for your feedback.
Although the windscreen seems to be…
Although the windscreen seems to be fitted ok I was on my way to work today and my windscreen wipers stopped working costing me a days wages upon getting the car home and stripping down the car to replace what I thought was a failed part all of the scuttle panel plastics hadn’t been refitted correctly and the nut that holds the windscreen wiper arm in place was I fact loose which turned out to be the cause of my failed wipers
Poor workmanship at its finest
31 octobre 2025
Réponse de National Windscreens - Halesowen
We're concerned to hear about the wiper issue and the incorrectly refitted scuttle panel plastics after your windscreen fitting. We appreciate you bringing this to our attention, and we will investigate the workmanship to ensure improvements are made.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Very quick service and staff that are…
Very quick service and staff that are willing to take time to explain what could possibly go wrong and explain why .
12 novembre 2025
Réponse de National Windscreens - Halesowen
We appreciate your feedback! We're happy to hear that you received quick service and that our team took the time to thoroughly explain potential issues and their causes.
Great service from booking onwards - XC40 screen replacement
Great service from booking to completion, great systems for booking/paying and great comms ahead of appointments.
Great screen replacement, even refitted and aligned my dash cam and left the car immaculate.
Would take my car to them again, but hope I do not have cause to again 🤓
1 novembre 2025
Réponse de National Windscreens - Halesowen
We're happy to hear that you had a great experience with our service, from booking to the completion of the screen replacement. We appreciate your kind words regarding our systems and communication. It's great to know we met your expectations by refitting your dash cam and keeping your car immaculate. Thank you!
Very efficient .Polite staff who kept…
Very efficient .Polite staff who kept me informed throughout the process
Would highly recommend.
4 novembre 2025
Réponse de National Windscreens - Halesowen
We appreciate your positive feedback! We're so happy to hear that you were pleased with our efficient service and polite staff who kept you informed. Thank you for the recommendation!
Excellent service!
Car windscreen replaced via insurance with national windscreens, it was really easy to phone up, pay the access over the phone and book an appointment. A few days later Mark came out and replaced my windscreen with no hassle, completed the job within 40 minutes and was really polite and friendly. The whole experience was a breeze from start to finish. Thankyou.
27 octobre 2025
Réponse de National Windscreens - Halesowen
We appreciate you sharing your experience. It's great to hear that you found it easy to arrange your windscreen replacement and that the job was completed swiftly. We're glad our technician was polite and friendly. Thank you!
Excellent service all round
It was excellent to be able to track the driver so we did not have to wait in. Service was incredibly quick and professional and very happy with the end result.
31 octobre 2025
Réponse de National Windscreens - Halesowen
We appreciate you sharing your feedback. We're happy to hear that you found the tracking feature helpful and that you were pleased with the prompt, professional service and the final outcome.
Good information as to when arriving…
Good information as to when arriving and very pleasant employee who repaired my screen
30 octobre 2025
Réponse de National Windscreens - Halesowen
We appreciate your positive feedback! We're so happy to hear that you received good information upon arrival and were pleased with our employee's screen repair.
Great company and a fantastic service
From the first time I dropped of my car I had a fantastic experience, especially with a guy that dealt with me from the beginning called Clyde. He was absolutely amazing and a real credit to your company.
29 octobre 2025
Réponse de National Windscreens - Halesowen
We're happy to hear that you had a fantastic experience. We appreciate your positive feedback regarding the service you received. It's great to know that our team made such a positive impression!
Top service
I turned up and granted I was really early but they just said, take a seat and we’ll sort it … no issues ..
29 octobre 2025
Réponse de National Windscreens - Halesowen
We're happy to hear that our team was able to accommodate you despite your early arrival. Thank you for your positive feedback; we appreciate you taking the time to share.
Agent was on-time and Professional
Agent was on-time, professional fixed the stone chip quickly.
25 octobre 2025
Réponse de National Windscreens - Halesowen
We're happy to hear that our agent was punctual, professional, and efficient in fixing the stone chip. Thank you for your positive feedback!
Réponse de National Windscreens - Halesowen
We're happy to hear that dropping off your van the night before was helpful. Thank you for your positive feedback; we appreciate it!
Professional and friendly people.
14 octobre 2025
Réponse de National Windscreens - Halesowen
We're glad you found our people professional and friendly. Thank you for your positive feedback; it means a lot to us.
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