Hereford branch. Very professional service. Screen quickly replaced with the booking slot quickly available and on time. No issues at all with the fitting and everything left clean and tidy. Done... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement1c Sweetman's Yard, Plough Lane, HR4 0EE Hereford, Herefordshire, GB
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Lisez les avis des autres
Our engineer, Si was very friendly, helpful and skilful. Unfortunately he hadn't been given all the parts he needed, but he did what he could and explained to us that he or another engineer would retu... Voir plus
L'entreprise a répondu
Great staff at the Hereford branch! Replacing a windscreen is complex with the linked ADAS which needed recalibrating after the install. Both the staff were patient and thorough. All in all a stress f... Voir plus
L'entreprise a répondu
Once we got past the national call centre and were able to communicate with the location direct and spoke with the Hereford team there the system worked well. Dave with whom we booked the date and th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Hereford
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
1c Sweetman's Yard, Plough Lane, HR4 0EE, Hereford, Herefordshire, Royaume-Uni
- 01432-700-028
4,6
Excellent
244 avis
Demande des avis aux clients
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Excellent service
Excellent service, I arrived when they were opening up and went straight in. The three gentlemen were very friendly and relaxed, and very helpful. When I collected the car later, much earlier than the emails had suggested I would need to wait, there wasn’t a scrap of glass to be seen.
8 mai 2026
Réponse de National Windscreens - Hereford
We appreciate you sharing your feedback. We're happy to hear you received excellent service and that our team was friendly and helpful. It's great to know your car was ready earlier than expected and left spotless. Thank you!
Réponse de National Windscreens - Hereford
We appreciate you sharing that the booking process was easy and our service was speedy and friendly! We are so happy you were pleased.
Réponse de National Windscreens - Hereford
We appreciate you sharing that our staff was accommodating and our service was very good! We are so happy you were pleased with us.
Efficient replacement of damaged windscreen …
Efficient replacement of damaged windscreen, would have liked more earlier appointment options
14 avril 2026
Réponse de National Windscreens - Hereford
We're glad the replacement was efficient. We appreciate your feedback and we'll consider offering more appointment options in the future. Thanks!
Réponse de National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Hereford
Thank you for your positive feedback!
Hi left the trims loose on both sides…
Hi left the trims loose on both sides of the windscreen the clips broken and not clipped back properly I have taken it to my local body shop to get it rectified I am not happy with the service
14 avril 2026
Réponse de National Windscreens - Hereford
We regret to hear that the windscreen trims were loose and improperly clipped, resulting in damage. We appreciate your feedback and will review our processes to prevent this in the future.
Knowledgeable and friendly fitter.
Knowledgeable and friendly fitter.
But it was a long way to travel.
8 avril 2026
Réponse de National Windscreens - Hereford
We're happy to hear that the fitter was knowledgeable and friendly. We acknowledge that the travel distance was significant. Thank you.
Very helpful considering I have never…
Very helpful considering I have never used them and only 5 minutes up the road from where I live and a very good job done on the front windscreen
30 mars 2026
Réponse de National Windscreens - Hereford
We're happy to hear that you found our service helpful, especially as a first-time customer so close to home. We appreciate you taking the time to share your positive experience and that you're pleased with our work.
Land Rover discovery
They start as soon as I got there and the staff was very friendly and helpful
30 mars 2026
Réponse de National Windscreens - Hereford
We appreciate your positive feedback! We are so happy to learn that we started promptly and that our staff was very friendly and helpful.
The work was done straight away so we…
The work was done straight away so we only had less than two hours wait .
Everyone was cheerful and pleasant . The car was driven in and out of the garage for me .
Would recommend service.
17 mars 2026
Réponse de National Windscreens - Hereford
We're happy to hear that the work was completed quickly and that our team was cheerful and helpful. It's great to know you appreciated the service and would recommend us! Thanks for your feedback.
New windscreen for a Renault Austral
Service was excellent. Staff very helpful couldn't do enough for you. Actual job took shorter than estimated.
7 mars 2026
Réponse de National Windscreens - Hereford
We're happy to hear that our staff was helpful and provided excellent service. We appreciate your positive feedback and are glad the job was completed quickly for you.
Perfect communication
Perfect communication, timely replacement and excellent technician whi fitted the windscreen.
3 mars 2026
Réponse de National Windscreens - Hereford
We appreciate your positive feedback! We're so happy to learn that you received perfect communication, a timely replacement, and an excellent technician.
Réponse de National Windscreens - Hereford
We're happy to hear that you had an excellent experience from beginning to end. Thank you so much for your kind feedback!
Réponse de National Windscreens - Hereford
We appreciate you sharing that our service and communication were excellent! We are so happy you were pleased with us.
Fast and efficient with courteous staff
12 février 2026
Réponse de National Windscreens - Hereford
We appreciate you sharing that our staff was courteous and our service was fast and efficient! We are so happy you were pleased with us.
Helpful staff and job completed on time.
6 février 2026
Réponse de National Windscreens - Hereford
We appreciate you sharing that our staff was helpful, and the job was completed on time. We are so happy you had a positive experience.
Staff were fantastic from start to…
Staff were fantastic from start to finish! My car didn't even take the full 4 hours it initially said, I think it took just over an hour from drop off and getting back. I highly recommend these guys!
26 janvier 2026
Réponse de National Windscreens - Hereford
We're glad you enjoyed your experience! It's great to hear that our staff provided fantastic service and that your car was ready sooner than expected. Thank you for your recommendation!
efficient service.
14 janvier 2026
Réponse de National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Would certainly use again.
Once we got past the national call centre and were able to communicate with the location direct and spoke with the Hereford team there the system worked well. Dave with whom we booked the date and the time and on the day we arrived in good time and Jim was ready and waiting. They were both friendly, professional and Jim was very efficient in replacing our windscreen. Excellent experience with these employees at Hereford. Thank you.
11 janvier 2026
Réponse de National Windscreens - Hereford
We're happy to hear that the local team provided an excellent experience! We appreciate your feedback regarding the initial call center interaction. It's great to know the team's friendliness, professionalism, and efficiency made a positive impact. Thank you!
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