Super easy to book, service was quick and efficient, and the staff were friendly. Despite hearing horror stories about others with the same model of car having windscreens fitted at other companies an... Voir plus
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Établissement
Changer d'établissementUnit A Olympus Close, IP1 5LJ Ipswich, England, GB
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Really helpful staff, even though we were late for our appointment, the staff member we dealt with was courteous and helpful, even suggesting somewhere nearby where we might like to pass the time whi... Voir plus
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The installation of new windscreen was good, done in 2 hours, although rain sensor has not been tested yet. The disappointed was the booking and confirmation of exact drop off time as Was going to hav... Voir plus
L'entreprise a répondu
Great communication with updates on ETA . Arrived time stated well Mannered . Explained all correct information on driving & washing screen after it was fitted . Left car free from any debris glass .... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Ipswich
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit A Olympus Close, IP1 5LJ, Ipswich, England, Royaume-Uni
- 01473-396-156
4,2
Bien
554 avis
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The installation of new windscreen was…
The installation of new windscreen was good, done in 2 hours, although rain sensor has not been tested yet. The disappointed was the booking and confirmation of exact drop off time as Was going to have wait for the car. Numerous times I rang the call centre without receiving any form time
21 août 2026
Réponse de National Windscreens - Ipswich
We're pleased to hear the windscreen installation was completed efficiently. We sincerely apologize for the frustration you experienced with the booking process and the difficulty in getting a clear drop-off time. We understand how important clear communication is.
Friendly staff…
Friendly staff…. Just need to make entrance and footpaths around building wheel chair friendly
20 août 2026
Réponse de National Windscreens - Ipswich
We're so happy to hear our staff were friendly! We appreciate your valuable feedback regarding wheelchair accessibility and are actively looking into improvements.
Excellent service
Polite and courteous staff, excellent job. Vehicle was returned as clean at the end of the job and to wgen it was dropped off
5 août 2026
Réponse de National Windscreens - Ipswich
We're so pleased to hear that our staff were polite and courteous, and that you were happy with the excellent job. It's wonderful to know your vehicle was returned clean!
Good efficient windscreen replacement
Good efficient windscreen replacement. Immaculate workshop like an F1 garage and a comfortable waiting area. Friendly and helpful staff.
13 août 2026
Réponse de National Windscreens - Ipswich
We're so pleased to hear you experienced good and efficient windscreen replacement. It's wonderful that you found our workshop immaculate and our waiting area comfortable, and that our staff were friendly and helpful!
National window screens
Quick and easy booking proces, lovely service and friendly staff
8 août 2026
Réponse de National Windscreens - Ipswich
We're so pleased you found our booking process quick and easy, and experienced lovely service from our friendly staff. Thank you for your wonderful feedback!
Top class service
First class service, polite and prompt. Repair completed on time. Excellent people.
5 août 2026
Réponse de National Windscreens - Ipswich
We're so pleased to hear you experienced first-class service and that our people were polite and prompt. It's wonderful to know the repair was completed on time. Thank you for your kind feedback!
Réponse de National Windscreens - Ipswich
We are so pleased to hear that our team member provided an outstanding job. We truly appreciate your positive feedback!
Great communication prior and during
Great communication prior and during. Stress free process
14 juillet 2026
Réponse de National Windscreens - Ipswich
We're so pleased to hear that our communication was great and that you experienced a stress-free process. Thank you for your wonderful feedback!
Réponse de National Windscreens - Ipswich
We appreciate you taking the time to share your feedback with us. We understand your frustration regarding punctuality and we are actively working to improve our scheduling and communication to ensure we meet expectations more consistently.
Réponse de National Windscreens - Ipswich
We're so pleased to hear that you experienced such prompt service and found our team to be friendly. We truly appreciate your positive feedback!
Friendly staff
Friendly staff, looking was easy and straight forward the service was excellent with the hot weather they still managed to do my window screen.
7 juillet 2026
Réponse de National Windscreens - Ipswich
We're so pleased you found our staff friendly and the booking process easy and straightforward. We appreciate your kind words about our excellent service, especially with the hot weather!
Proper Job
Super easy to book, service was quick and efficient, and the staff were friendly. Despite hearing horror stories about others with the same model of car having windscreens fitted at other companies and having subsequent ADAS issues mine has been perfect and everything looks factory and seems to work as it should. Really happy with everything.
2 juillet 2026
Réponse de National Windscreens - Ipswich
We're so pleased to hear that your booking was easy and the service was quick and efficient! It's wonderful that our staff were friendly and that your ADAS system is working perfectly. Thank you for your kind words!
Réponse de National Windscreens - Ipswich
We are so happy to hear that you received excellent service and great customer service! Thank you for your positive feedback.
Calibration
Hi
They fitted windscreen and said they couldn't calibrate it because it was quite a new mode.l and they would be in touch with main dealer to sort it out I have heard nothing since
22 juin 2026
Réponse de National Windscreens - Ipswich
We regret that your windscreen could not be calibrated at the time of fitting and that you haven't heard from us since. We will investigate this matter and ensure the necessary arrangements are made.
Réponse de National Windscreens - Ipswich
Thank you for your positive feedback!
The staff were very helpful and…
The staff were very helpful and everything went smoothly.
25 juin 2026
Réponse de National Windscreens - Ipswich
We're so pleased to hear that our staff were very helpful and that everything went smoothly for you. Thank you for your kind feedback!
The installation was very smooth and…
The installation was very smooth and the technicians were very polite,professional and completed the installation in a timely manner with everything working as intended.
Now on the downside,it took 2-3 weeks to get the installation scheduled.After lots of phones requesting a status update.I kept getting transferred to the national phone and couldn’t speak to anyone at the Ipswich branch..Very frustrating!!!
11 juin 2026
Réponse de National Windscreens - Ipswich
We are pleased to hear about your smooth installation and our technicians' professionalism. We sincerely regret the scheduling difficulties and the frustration you experienced trying to reach our Ipswich branch. We are reviewing our communication processes to prevent this in the future.
Very impressed with the service and the…
Very impressed with the service and the speed in which it was completed. Happy to recommend National Windscreens. Thank you
10 juin 2026
Réponse de National Windscreens - Ipswich
We're so pleased to hear you were impressed with our service and its speed. Thank you for your recommendation!
Réponse de National Windscreens - Ipswich
We appreciate your kind words about our service.
Hopeless
My morning slot suddenly was change to the afternoon. When I rang they said the morning was fully booked.
When I arrived they had been very quiet all morning and another client said he got a call to bring his car in early !
When I did turn up I was told 2 hours, came back and my car had not even gone in. I then sat for 1 hour 35minutes.
No-one even called to say they were running behind.
The fitters were overwhelmed with how many cars turned up in the afternoon.
29 mai 2026
Réponse de National Windscreens - Ipswich
We sincerely regret the inconvenience caused by the schedule change and the extended wait. We are reviewing our booking and communication procedures to prevent such issues in the future.
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