First Class Service

Damaged frame of car when fitting/removing Unprofessional greeting on drop off, given conflicting information on windscreen, damaged frame of car fitting windscreen. awaiting outcome.

My original booking was cancelled and I was informed on the day by text. No phone call on the day to explain why. My son had taken a day off work to be at home for me. I needed the glass replaced so that my car could then have its mot, that was booked in for 2 days later. I then had to rearrange my mot too. I had paid to have the windscreen wipers replaced. I presume these didn’t need to be done, as I then got a refund into my account. Again I wasn’t informed on the day. I am very disappointed with the lack of communication.

The work was done fast

Unfortunately, 24hrs before appointment I was informed my screen was not available and had to make a new appointment.
The day of the appointment, the service centre was in chaos… no manager, no technician available… other employees left trying to sort things out.

Whilst we appreciate that it does take time to order the correct glass for the vehicle, we still have not heard from yourselves regarding replacing the new windscreen (which has a flaw) fitted to our vehicle AX73FGK in Ipswich.

While changing the screen, the operatives stood on the door sills and scratched them badly. I only noticed the next day.

I delivered the car at the requested time and was told how long it was likely to take. I returned before it was completed and was able to sit in the reception until the windscreen replacement was completed. Staff were very polite and helpful.

Well after last week's debacle when they turned up with a damaged screen and couldn't be bothered to contact me it was booked again for today. All confirmed by email and text, I was even told this morning that I was the next appointment. Well, what a surprise, they cancelled without even letting me know. I still have had no one contact me to let me know what is happening. Their customer service is breathtakingly shocking. How are they still in business? This is the company I have to use through my insurance, otherwise I would go somewhere else. Absolutely disgraceful.

Friendly professional service, but late opening.

Unfortunately no one there at 8.30am when they were due to open. Someone finally arrived 10-15 minutes later. All ok once the staff arrived.

The technician called in advance within the time slot, and arrived ready to work. He was friendly but professional. He explained that there was a risk of cracking but reassured me that he would do his best to avoid it. The job was done effectively and efficiently. Generally very pleased with the service received.

Great experience with the guys at the Ipswich branch.

The process was straightforward and stress free

Everything went to plan as promised

Excellent job , very helpful

Very efficient and no problems at all

Scratches from removing the windscreen on the bonnet. Some sections not stuck down well mainly the black seals on the side still lifting up.

Fitted my windscreen in no time