Easy to book and friendly staff at centre. Work was done promptly well within recommended time and we were called to advise car was ready. Easy online payment as this was through insurance only needed... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementHamlin Way, Hardwick Narrows, PE30 4NG King's Lynn, Norfolk, GB
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Lisez les avis des autres
Excellent service. Friendly staff. Car was returned sooner than expected as the lane change device must have remained within limits, so a surprise early finish on a lovely sunny day. The cleanliness o... Voir plus
L'entreprise a répondu
Andrew, the fitter was very good. Polite on time efficient. But his head office had supplied the wrong fittings for the replacement windscreen wipers. He said he would return with the correct p... Voir plus
L'entreprise a répondu
National Windscreens Kings Lynn went out of their way to make my experience as stress free as possible. They called me following an online booking which resulted in the appointment being changed so th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - King's Lynn
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Hamlin Way, Hardwick Narrows, PE30 4NG, King's Lynn, Norfolk, Royaume-Uni
- 01553-790-024
4,7
Excellent
635 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
glue all over the front of the van
Black glue over the van, window screen was filthy inside and out. Scratches on the screen
24 septembre 2025
Réponse de National Windscreens - King's Lynn
We regret to hear about the issues you experienced with the van's condition. We appreciate your feedback and will address these concerns.
Great service
Great service , called ahead to let me know his arrival time. Arrived on time . Fast and 1st class job
23 septembre 2025
Réponse de National Windscreens - King's Lynn
We appreciate you taking the time to share your positive experience! We're happy to hear that you were informed of the arrival time and that the service was fast and first class.
Réponse de National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - King's Lynn
We appreciate you sharing! We are so happy you were pleased with our fast and friendly service. Thank you!
Réponse de National Windscreens - King's Lynn
We're happy to hear that your experience was quick and helpful. We appreciate your positive feedback very much!
Fantastic service from start to finish
Fantastic service from start to finish. Bridget in the office with her cockapoo both welcoming and Sam fitted new windscreen and wipers. First class
10 septembre 2025
Réponse de National Windscreens - King's Lynn
We're happy to hear that you received fantastic service! It's great to know that you felt welcomed and that the windscreen and wipers fitting was first class. Thank you for your positive feedback.
arrived early as had to be back at work…
arrived early as had to be back at work in taxi asap. Staff very helpful and car finished a lot earlier than I expected.
10 septembre 2025
Réponse de National Windscreens - King's Lynn
We're happy to hear that our staff was helpful and that the service was completed ahead of schedule. Thank you for your positive feedback and for taking the time to share your experience!
Excellent customer service
Excellent customer service, friendly and helpful, nothing was too much trouble.
29 août 2025
Réponse de National Windscreens - King's Lynn
We appreciate your positive feedback! We're happy to hear you received excellent customer service, and found our staff friendly and helpful.
Managed expectations well
19 août 2025
Réponse de National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Highly recommend
Great service, lovely guy who changed windscreen. Fast service and perfect job done. Highly recommend
22 août 2025
Réponse de National Windscreens - King's Lynn
We appreciate your positive feedback! We're happy to hear that you received great and fast service, and that the windscreen replacement was done perfectly by a lovely person.
Friendly professional service on a full…
Friendly professional service on a full windscreen replacement. We had a prompt appointment and it was completed more quickly than we had expected. They refitted the dashcam and gave us a holder for our toll device. Very pleased with the service.
18 août 2025
Réponse de National Windscreens - King's Lynn
We appreciate you sharing your experience. We're happy to hear that you received friendly, professional service for your windscreen replacement. It's great to know that the appointment was prompt and completed faster than expected, with the dashcam refitted and a toll device holder provided.
Ease and service
Ease and service. I had to drive there and just left it to them. Great service and polite knowledgeable staff.
13 août 2025
Réponse de National Windscreens - King's Lynn
We're happy to hear that our service was easy for you! We appreciate your positive feedback regarding our polite and knowledgeable staff. Thank you!
Réponse de National Windscreens - King's Lynn
We appreciate your positive feedback! We're happy to hear that you found our team friendly and helpful, and our work quick and of high quality.
A very professional job
The professional, efficient and quick way that Martin contacted me and sorted out the date to replace the rear screen. Also the professional way the work was done by Regan with the car left very tidy.
11 août 2025
Réponse de National Windscreens - King's Lynn
We're happy to hear that the service you received was professional and efficient. We appreciate your positive feedback regarding the quick arrangement and the quality of the work. Thank you!
Ronnie done good.
14 août 2025
Réponse de National Windscreens - King's Lynn
We appreciate you sharing your positive experience!
Ronnie from kings Lynn depot was on…
Ronnie from kings Lynn depot was on time ,very informative and did a good job
14 août 2025
Réponse de National Windscreens - King's Lynn
We appreciate you taking the time to share your feedback. We are so glad to hear that you had a positive experience and that our team member was helpful.
Réponse de National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great experience
Great experience. Staff were really good in explaining and also answering any questions. I was notified via text that they had finished with the car and there was no rush for me to pick the car up. Post-fitting - was given advice about car washing etc and also a number to contact them if any problems occurred with the re-calibration.
8 août 2025
Réponse de National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - King's Lynn
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
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