Excellent service from the Luton branch of National Windscreens. The manager was extremely friendly and understanding, and kindly agreed to change the date of my windscreen replacement at my request... Voir plus
L'entreprise a répondu
15b Cosgrove Way, LU1 1XL Luton, GB
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Excellent service from the Luton branch of National Windscreens. The manager was extremely friendly and understanding, and kindly agreed to change the date of my windscreen replacement at my request... Voir plus
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It took the 4 hours as advised in fact 4 hours 20 minutes. It was exceptionally hot weather, the waiting room was like a furnace and no water available for customers. I had to stay on site because m... Voir plus
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Rear side window was broken, before I went on holiday, leaving my car at Luton airparks. Technician attended in my absence, liaising with Airparks in my absence, but keeping me fully informed of th... Voir plus
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On the morning of my windscreen being replaced it was raining quite heavy and I had no cover outside my house. I was called by the engineer and asked to attend the local site for the works to be ca... Voir plus
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Écrit par l'entreprise
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
15b Cosgrove Way, LU1 1XL, Luton, Royaume-Uni
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Arrived within the time frame stated. Very nice polite chap, received a professional friendly service.

Réponse de National Windscreens - Luton
I had a very positive experience. Both technicians I dealt with were very polite, honest and professional throughout. When I explained that I had no other means of transport, they went out of their way to complete my windscreen replacement within an hour. I genuinely appreciated their understanding and efficiency. The free coffee, washroom facilities, and Wi-Fi were an added bonus. Great customer service from start to finish. Highly recommended!

Réponse de National Windscreens - Luton
What a nightmare company! Put a new windscreen in and have noticed today that the screen is leaking! They haven't put the wires in properly and the wiper blades don't even sit properly in the screen ! Have had to take it back today!

Réponse de National Windscreens - Luton
Sam was prompt, professional and efficient. Sadly however my rear view mirror wasn't secured properly and i had to call to have it looked at.
A booking was confirmed immediately despite it being in the christmas period. Once again Sam was prompt and sorted it out perfectly. Mistakes will happen in life but a true test of character either personally or in business is how good you are at correcting them.
if it wasn't for this i'd have given you all a 5 out of 5 thank you

Réponse de National Windscreens - Luton
Great service - managed to get an appointment within a few days, and did the car while I went for a walk. Couldn't be better!

Réponse de National Windscreens - Luton
I do not recommend them. No professional setup.. When I dropped the car, they just took the key fob, they didn't enter into their system... They later broke the driver side Garnish trim on my car while changing windscreen.. I asked them to pay for it after checking price from Kia. THey said they are going to claim from their insurance and get back to me.. I do not recommend them at all.. Go to AutoGlass rather.

Réponse de National Windscreens - Luton
Excellent experience. The car screen replacement was done professionally, and they also fitted my mirror at the same time. Fast, reliable, and great quality work.

Réponse de National Windscreens - Luton
Fast service but the new windscreen hides the cars VIN display!

Réponse de National Windscreens - Luton
I had to have a windscreen replaced and this was done under my car insurance. I left my car with them as i wad told it would take approx 4 hours. When i collected the car i was told all was completed and was given back my key. I then noticed some damaged had occured to the rear door and they then admitted this occured when a wheelie bin hit my car. This is now under investigation with the company and i now have to get it repaired. My own inurance company told me that i have to resolve this with national windscreens. I have no trust in them after this experience and highly recommend tha you stay with your vehicle whilst any work they do is being carried out.
Update
Having admitted to the damage National windscreens paid my repair shop directly for work required to fix. Thank you National windscreens

Réponse de National Windscreens - Luton
Really pleasant helpful staff. Difficult to actually find the workshop as it is not signposted in any way on the industrial estate.

Réponse de National Windscreens - Luton
Initially, the communication from them was very poor - I had originally booked my replacement windscreen with them over two weeks prior to my appointment. Despite several requests for an update regarding the status of my order, none was received.
However, the staff at the branch, particularly Sam, were very helpful and welcoming.

Réponse de National Windscreens - Luton
Great. Went in the morning before 9am, dropped my car off and even though there were 2 cars ahead of me, I got my car back before 1pm.
They also talked me through what I shouldn’t do to (I wanted to wash my car that same day but could not and had to wait 7 days or that could void warranty). If I wasn’t told this then I would have been in trouble because I never knew this piece of information. I was very grateful.

Réponse de National Windscreens - Luton
Very friendly professional guy, very efficient and worked through the rain bless him done a great job, very happy with it thank you

Réponse de National Windscreens - Luton
Excellent and efficient service that was absolutely hassle free

Réponse de National Windscreens - Luton
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