Phoned national windscreens on Monday at Newcastle about a windscreen I got fitted 10 months ago, the heated screen was not working properly, spoke to the manager, he got all the info on his screen wi... Voir plus
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Établissement
Changer d'établissementUnit 35/37 Invincible Drive, NE4 7HX Newcastle upon Tyne, England, GB
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Lisez les avis des autres
The whole process was quick, efficient and completely hassle-free. The staff were friendly and professional, and everything was explained clearly. The replacement was carried out promptly and to a rea... Voir plus
L'entreprise a répondu
Quick and reliable service at my home address, which was excellent as that meant I didn't need to take time off work to travel to and from the garage for drop off and pick up.
L'entreprise a répondu
Lads did an excellent job,very happy with their work.Booking system a bit difficult to use
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À propos de l'entreprise
À propos de National Windscreens - Newcastle upon Tyne
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 35/37 Invincible Drive, NE4 7HX, Newcastle upon Tyne, England, Royaume-Uni
- 0191-462-0073
4,8
Excellent
1 k avis
Demande des avis aux clients
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Réponse de National Windscreens - Newcastle upon Tyne
We appreciate you sharing that our staff was friendly and helpful and provided great service! We are so happy you were pleased with us.
Customer services who we contacted…
Customer services who we contacted regarding the booking were patient, understanding, engaging and organised. Our appointment was updated in good time when it became known that the new windscreen would not be available as expected. The team at the garage were polite and professsional
19 mars 2026
Réponse de National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback. We're happy to hear that our customer service was patient, understanding, engaging, and organised. It's great to know the appointment update was handled well and that the garage team were polite and professional.
The process was easy from beginning to…
The process was easy from beginning to end. Date and time arranged. Very courteous fitter arrived on time. Did an excellent job replacing windscreen. No mess.
24 mars 2026
Réponse de National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback. We're happy to hear that the process was easy from start to finish, the fitter was courteous and punctual, and the windscreen replacement was excellent and clean.
The service and staff were excellent…
The service and staff were excellent but I found the booking process a bit onerous.
19 mars 2026
Réponse de National Windscreens - Newcastle upon Tyne
We're glad you enjoyed our service and staff! We appreciate your feedback regarding the booking process and will look into it.
Réponse de National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback! We are so happy to learn that our staff were friendly and that our service was great, neat, and tidy.
Scratch on windscreen and new wipers…
Scratch on windscreen and new wipers not installed
12 mars 2026
Réponse de National Windscreens - Newcastle upon Tyne
We regret the windscreen scratch and the missing wipers. We'll review this to improve our service quality. Thanks for your feedback.
Great customer service.
Reassuring advice given. Great customer service. Choice of dates and times, giving me flexibility.
4 mars 2026
Réponse de National Windscreens - Newcastle upon Tyne
We're happy to hear that you felt reassured by the advice provided and that you received great customer service. We appreciate you mentioning the flexible scheduling options.
Quick and easy
Booked and came to my address. Technician was great and got the work done really quickly.
15 mars 2026
Réponse de National Windscreens - Newcastle upon Tyne
We're happy to hear that our technician was efficient and completed the work quickly after arriving at your address. Thank you for your positive feedback!
Friendly staff and excellent service
15 mars 2026
Réponse de National Windscreens - Newcastle upon Tyne
We appreciate you sharing that our staff was friendly and the service excellent! We are so happy you were pleased with us.
Réponse de National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback! We are so happy to learn that you found us easy to deal with and that the job was perfectly completed.
Fantastic quick and efficient service…
Fantastic quick and efficient service at the depot, my only complaint is they charge the booking time twice which wasn’t massive cos I work around the corner but otherwise imbecile service
12 mars 2026
Réponse de National Windscreens - Newcastle upon Tyne
We're happy to hear that you found our service quick and efficient. We appreciate your feedback regarding the booking charge and will review this. Thank you for taking the time to share your experience.
Damaged Mirror Cowl, no response
Contacted them after having my front windscreen replaced as I was getting a knocking, clicking sound when driving over uneven road, turning corners. I was told this would be passed onto their local office. Over 4 days later still no response, I went into my local VW and had them diagnose the issue. This is when they identified that 3 out of the four retainer clips in my mirror cowl had been snapped, in there words "this has been forced off by someone now knowing what they were doing, as this is removed easily by pinching it together at the connection. The overall sound issue has been resolved but due to there being three clips damaged I now have a slight rattle on older tarmac roads, so driving down the A1/M is a nightmare and I have to turn my music up.
11 mars 2026
Réponse de National Windscreens - Newcastle upon Tyne
We appreciate you bringing this to our attention. We're sorry to hear about the damage to your mirror cowl and the delayed response. We'll investigate why there was a lack of communication and address the issue internally to prevent this from happening again. Thank you for your feedback.
Réponse de National Windscreens - Newcastle upon Tyne
We appreciate you sharing that our staff were efficient and polite and that our service was quick! We are so happy you were pleased with us.
Réponse de National Windscreens - Newcastle upon Tyne
We're glad you were satisfied with our service and repair quality. Thank you for your positive feedback; we appreciate it.
Réponse de National Windscreens - Newcastle upon Tyne
We appreciate you sharing that our communication was good and service was friendly and efficient! We are so happy you were pleased with us.
Work completed within 3hours
Work completed within 3hours. Great service very friendly and professional.
28 février 2026
Réponse de National Windscreens - Newcastle upon Tyne
We're happy to hear that you had a great service experience! We appreciate your positive feedback regarding the quick turnaround and friendly service.
Brand new windscreen
I am very happy with the fitting of my brand new windscreen and it was done quickly
3 mars 2026
Réponse de National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback! We're very happy to learn that you are satisfied with your new windscreen fitting and that it was completed quickly.
arrived early morning and job was done…
arrived early morning and job was done straightaway .guy was professional
24 février 2026
Réponse de National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback! We're so happy to learn that the job was promptly completed and that you experienced professional service.
Réponse de National Windscreens - Newcastle upon Tyne
We appreciate you sharing that our service was professional and quick! We are so happy you were pleased with us.
It was quick service
It was quick service. As my work relies on car. They sorted it out in 2 days.
20 février 2026
Réponse de National Windscreens - Newcastle upon Tyne
We're happy to hear that our service met your needs! We appreciate you taking the time to share your positive experience with our quick turnaround.
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