Phoned national windscreens on Monday at Newcastle about a windscreen I got fitted 10 months ago, the heated screen was not working properly, spoke to the manager, he got all the info on his screen wi... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 35/37 Invincible Drive, NE4 7HX Newcastle upon Tyne, England, GB
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Lisez les avis des autres
The whole process was quick, efficient and completely hassle-free. The staff were friendly and professional, and everything was explained clearly. The replacement was carried out promptly and to a rea... Voir plus
L'entreprise a répondu
Quick and reliable service at my home address, which was excellent as that meant I didn't need to take time off work to travel to and from the garage for drop off and pick up.
L'entreprise a répondu
Lads did an excellent job,very happy with their work.Booking system a bit difficult to use
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Newcastle upon Tyne
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 35/37 Invincible Drive, NE4 7HX, Newcastle upon Tyne, England, Royaume-Uni
- 0191-462-0073
4,8
Excellent
1 k avis
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So close to a five star
I would have given five but I got no communication when the car was ready to be collected as they could not do mine at my home.
I had to call the national number as no one answered at the local branch.
I do appreciate that they accommodated me on leaving the car earlier but a phone call would have been good as I had to travel back from Sunderland.
28 janvier 2026
Réponse de National Windscreens - Newcastle upon Tyne
We appreciate you bringing this to our attention and for the four-star rating. We're sorry you weren't notified when your car was ready and had difficulty reaching the local branch. We will review our communication process to ensure a better experience in the future.
Done what others couldn’t do
Done what others couldn’t do
Quick response
Booked in within 2 days
Where others were going to take 2 weeks
Top lads
Thank u
22 janvier 2026
Réponse de National Windscreens - Newcastle upon Tyne
We're happy to hear that we could assist you quickly when others couldn't. Our team appreciates your kind words and is glad you were satisfied with our prompt service!
A great team who made me feel glad I had come to this branch.
Very friendly, helpful and highly professional people.
They did a great job for me.
27 janvier 2026
Réponse de National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback! We're so happy to learn that you found our people friendly, helpful, and professional, and that they did a great job for you.
I was told I had a 9am slot
I was told I had a 9am slot. The repairer had finished the job by the time it was 9 so i couldn't inspect the finish. I wasn't happy with the finish at all. I still have 2 small chips that im not happy with
17 janvier 2026
Réponse de National Windscreens - Newcastle upon Tyne
We appreciate you bringing this to our attention. We're sorry the repair was completed early and the finish wasn't satisfactory. We'll review this to ensure better service going forward.
Quick, professional & fuss free installations
Professional, polite & friendly. Quick & accurate installation with no issues.
22 janvier 2026
Réponse de National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback! We're happy to hear that the installation was quick and accurate and that you found our team professional, polite, and friendly.
A reliable and professional company
A reliable and professional company, always made contact
8 octobre 2025
Réponse de National Windscreens - Newcastle upon Tyne
We're happy to hear that you found our company reliable and professional, and that we consistently kept in contact with you. Thank you!
Told they had ordered wrong one...???
I was sat over an hour into my appointment to replace my windscreen to be told the one they had ordered was the wrong one??? I then was told they had to refit my old one which now had 5 more cracks in it that what I had brought it in with... but was told it was safe to drive. I did manage to get an appointment early the next morning but a second visit was not ideal at all, cost of travel and inconvenience etc.
13 janvier 2026
Réponse de National Windscreens - Newcastle upon Tyne
We regret the incorrect windscreen and additional damage. We appreciate you bringing this to our attention. We'll review what occurred to prevent this happening again. We value your feedback.
Réponse de National Windscreens - Newcastle upon Tyne
We appreciate you sharing! We are so happy you were pleased with our quick, helpful, polite, and efficient service.
Great repair at home
Great repair at home. Friendly and efficient team member arrived on time and fixed the problem with ease
12 janvier 2026
Réponse de National Windscreens - Newcastle upon Tyne
We appreciate you taking the time to leave us this great review! We're happy to hear that our team member was friendly and efficient and fixed the problem with ease.
Awful experience
Wrong glass ordered and as it was on very the new year I had to wait longer. Then something broke in the door which took until mid January for them to fix and the window still isn't fitted properly - it wobbles when you open the door as it's a coupe with no door frame!
31 décembre 2025
Réponse de National Windscreens - Newcastle upon Tyne
We regret the errors with your glass order and the subsequent delays. We're sorry to hear about the damage and the ongoing issue with the door's stability. We'll review your case to prevent similar situations.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Réponse de National Windscreens - Newcastle upon Tyne
We appreciate you sharing your feedback! We are so happy to hear you were pleased with our effective and efficient service.
Réponse de National Windscreens - Newcastle upon Tyne
We appreciate you sharing. We are so happy you had a good experience with our quick and good work.
Excellent service from start to finish…
Excellent service from start to finish kept in contact by tracking very helpful young man who came was friendly courteous but very professional very impressed with the new windscreen.
9 janvier 2026
Réponse de National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback. We're happy to hear that you were impressed with the excellent service from start to finish, the helpful tracking updates, and the friendly, professional technician. We're glad you are pleased with the new windscreen.
Prompt response and excellent repair.
6 janvier 2026
Réponse de National Windscreens - Newcastle upon Tyne
We appreciate you sharing! We are so happy you were pleased with our prompt response and excellent repair service.
Great service
Great service , good communication from engineer before and during repair.
9 janvier 2026
Réponse de National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback! We're so glad to hear you received great service and good communication from the engineer. Thanks for sharing.
Réponse de National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback! We're so glad to hear that your experience dealing with us was easy and that nothing was a problem.
Fantastic service from start to finish
Fantastic service from start to finish, staff went out of their way to accommodate our unfortunate circumstances. Could not recommend them highly enough!!!!
8 janvier 2026
Réponse de National Windscreens - Newcastle upon Tyne
We're happy to hear that our team provided fantastic service and accommodated your circumstances. We appreciate your high recommendation and are grateful for your feedback!
Great windscreen replacement
Courteous service with a smile- vehicle replacement windscreen completed on time -help reinstating dash cam. Top service, thank you
7 janvier 2026
Réponse de National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback! We're happy to hear that you were pleased with our courteous service and the timely completion of your windscreen replacement.
Windscreen chip repair to motorhome.
Windscreen chip repair to motorhome.
Great communications with update day before arrival and the morning of planned date of works.
Works completed very efficiently.
18 décembre 2025
Réponse de National Windscreens - Newcastle upon Tyne
We appreciate your positive feedback! We're happy to hear the windscreen chip repair to your motorhome went smoothly, and that you were pleased with our communications and efficient work.
Fast and friendly service even did it…
Fast and friendly service even did it on drive in the snow
6 janvier 2026
Réponse de National Windscreens - Newcastle upon Tyne
We are so glad you were satisfied with our quick and friendly service, even in the snowy conditions. Thank you for your great feedback!
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