Very slick service from start to finish, thank you! Booking process was simple and clear with a slot quickly available. Instructions and guidance sent on confirmation were extremely helpful. Valter w... Voir plus
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Établissement
Changer d'établissementUnit 6, Craven Way Industrial Estate, CB8 0BW Newmarket, Suffolk, GB
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Lisez les avis des autres
Booked in for a replacement of my Windscreen on Wednesday afternoon, however when I arrived for my appointment found that the booking system had incorrectly booked me in for the morning. The team was... Voir plus
L'entreprise a répondu
On the whole a good service from National Windscreen and their fitter. Phoned to confirm arrival time but unfortunately turned up with wrong Windscreen which was not a good start. The fitter had to re... Voir plus
L'entreprise a répondu
My windscreen was prioritised as I was waiting. A cup of coffee was provided. It took a little long due to the calibration communication required with Volvo but there was no hanging around require... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Newmarket
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 6, Craven Way Industrial Estate, CB8 0BW, Newmarket, Suffolk, Royaume-Uni
- 01638-280-064
4,5
Excellent
303 avis
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Réponse de National Windscreens - Newmarket
We're happy to hear that you are very satisfied with our work. Thank you for your positive feedback; we appreciate it!
Réponse de National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Asked for a morning appointment
Asked for a morning appointment. T@Cs say “we can’t guarantee it but we’ll try”. This is the second repair I’ve had done by national windscreens and both times the technician arrived at the last possible time, 445pm. Maybe my village is the final stop on that vans route and it there is zero chance of a morning slot but with web van tracking not working either I’ve sat round all day waiting for a 15min job. No issue with repair or technician but surely there is a better way to do this which wastes less of my time.
13 juin 2025
Réponse de National Windscreens - Newmarket
We appreciate you sharing your experience. We regret that we couldn't fulfill your request for a morning appointment and that the van tracking wasn't working. We'll review our scheduling and tracking processes to improve our service and time management.
Réponse de National Windscreens - Newmarket
We're happy to hear that our team made you feel relaxed and were helpful. Thank you for your kind words and positive feedback!
Excellent Experience
Friendly and helpful staff and a great job done. Really good service.
29 mai 2025
Réponse de National Windscreens - Newmarket
We appreciate your positive feedback! We're happy to hear our staff was friendly and helpful and that you received really good service with a great job done.
Get best service very professionally…
Get best service very professionally done team Newmarket well done
27 mai 2025
Réponse de National Windscreens - Newmarket
We appreciate your positive feedback! We're happy to hear you received professional service from our team.
Réponse de National Windscreens - Newmarket
We're happy to hear that your arrival and the work were handled efficiently. Thank you for your positive feedback!
Proper people to deal with.
Communication pre replacement. Presentation at arrival. Accurate time to install, pleasant departure. Great people to deal with.
19 mai 2025
Réponse de National Windscreens - Newmarket
We're happy to hear that you had a great experience with our team! We appreciate your positive feedback regarding our communication, presentation, and installation time. Thank you!
Fast Service and Excellent work.
16 mai 2025
Réponse de National Windscreens - Newmarket
We appreciate your positive review and are happy you enjoyed our fast service!
mixed experience
Booked on the app around 2.5 weeks in advance and on the day appointment cancelled as no glass.
Phoned over 2 days and told no idea when glass to be delivered. Last call around lunchtime on Thursday and after speaking to Aviva on Thursday you rang next morning glass delivered and fixing booked.
Not sure how things changed so quickly - no info and next morning glass delivered !!!
Fitters at Newmarket did a great job - good fit and car tidy
16 mai 2025
Réponse de National Windscreens - Newmarket
We appreciate your feedback and are sorry about the initial cancellation and uncertainty regarding the glass delivery. We're glad the Newmarket fitters provided a good service. We'll review how the situation was resolved so quickly to improve our communication.
Friendly team, good service
Friendly team, timely service and good communication. Easy peasy transaction
16 mai 2025
Réponse de National Windscreens - Newmarket
We're so glad the team was friendly, the service timely, and the communication effective! Thanks for the positive feedback and easy transaction rating.
Left me with a stained interior
Only informed the day before that preferred time wasn’t possible despite booking a month ahead. Workers left oily marks on the interior of the car. Waiting for this to be dealt with. Person on phone very aggressive.
14 mai 2025
Réponse de National Windscreens - Newmarket
We regret that your preferred time wasn't possible and apologize for the last-minute notice. We're also sorry for the oily marks and the phone interaction. We're looking into these issues. Thank you for your feedback.
Réponse de National Windscreens - Newmarket
We're glad to hear you were satisfied with the quick service.
Réponse de National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent Service
Small workshop on industrial estate but received excellent service and fitters friendly and professional - thank you
8 mai 2025
Réponse de National Windscreens - Newmarket
We appreciate your kind words and are thrilled to hear you had a positive experience with our team. We strive to provide excellent service and are glad our fitters were friendly and professional. Thank you for choosing us and for taking the time to share your feedback.
Outstanding service
7 mai 2025
Réponse de National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
first class service
Screen replacement carried out by polite and efficient staff who took the time to explain the whole procedure including the the calibrating of the lane assist system.
7 mai 2025
Réponse de National Windscreens - Newmarket
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, particularly the politeness and efficiency of our staff. We appreciate that they took the time to explain the entire procedure, including the calibration of the lane assist system. We strive to provide a clear and informative experience for our customers, and we are glad that we were able to achieve that for you.
The technician met me at work on…
The technician met me at work on request, was very professional and helpful.
28 avril 2025
Réponse de National Windscreens - Newmarket
We appreciate you taking the time to share your positive experience. We're glad to hear that the technician was able to meet you at work and provide you with helpful service.
Great service and fast
Great service, i arrived early and that was no problem they got straight on with it...offered tea or coffee, wi fi so i watched a film on my ipad... road test and car handed over..
Would recommend anytime
24 avril 2025
Réponse de National Windscreens - Newmarket
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent customer service and are glad that our team was able to make your visit comfortable and efficient. We're happy to hear that you enjoyed the amenities like the complimentary refreshments and Wi-Fi. We're committed to making each customer's experience a positive one.
Réponse de National Windscreens - Newmarket
Thank you for your kind review! We're thrilled to hear you found our service friendly and the job done to your satisfaction. We strive to provide a positive experience for every customer, and your feedback confirms we're on the right track. We appreciate you taking the time to share your thoughts.
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