Very slick service from start to finish, thank you! Booking process was simple and clear with a slot quickly available. Instructions and guidance sent on confirmation were extremely helpful. Valter w... Voir plus
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Établissement
Changer d'établissementUnit 6, Craven Way Industrial Estate, CB8 0BW Newmarket, Suffolk, GB
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Lisez les avis des autres
Booked in for a replacement of my Windscreen on Wednesday afternoon, however when I arrived for my appointment found that the booking system had incorrectly booked me in for the morning. The team was... Voir plus
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On the whole a good service from National Windscreen and their fitter. Phoned to confirm arrival time but unfortunately turned up with wrong Windscreen which was not a good start. The fitter had to re... Voir plus
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My windscreen was prioritised as I was waiting. A cup of coffee was provided. It took a little long due to the calibration communication required with Volvo but there was no hanging around require... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Newmarket
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 6, Craven Way Industrial Estate, CB8 0BW, Newmarket, Suffolk, Royaume-Uni
- 01638-280-064
4,5
Excellent
303 avis
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Thanks for professional service
Thank you very much. I truly appreciate the prompt and professional service provided by the staff at the Newmarket location. Everyone was courteous and efficient, which made the experience very pleasant.
I did encounter a small challenge when trying to confirm my appointment date and time through the online booking system — I would be grateful if this process could be made a little clearer in the future.
10 avril 2025
Réponse de National Windscreens - Newmarket
Thank you for your kind words and positive feedback. We're delighted to hear that you were impressed with the prompt and professional service provided by our staff at the Newmarket location. We strive to create a courteous and efficient experience for all our customers, and we're glad you found it to be very pleasant.
We appreciate you bringing the challenge you encountered with the online booking system to our attention. We're always looking for ways to improve our services, and we will certainly take your feedback into consideration as we work to enhance the clarity of our online booking process.
Highly recommend but expensive
To the team at the Newmarket site thank you for doing the front screen so quickly shame the deposit was so expensive
5 avril 2025
Réponse de National Windscreens - Newmarket
We appreciate your kind words and are glad you were happy with the speed of the service. We understand that deposits can sometimes feel expensive, and we strive to make our pricing transparent and competitive. Thank you for your feedback.
Réponse de National Windscreens - Newmarket
Thank you for your kind words! We're delighted to hear you had a positive experience with our booking system and service. We appreciate you taking the time to share your feedback and will continue to strive for excellence.
Arrived when booked and did a neat job
Arrived when booked and did a neat job.
Would have preferred quicker service though!
31 mars 2025
Réponse de National Windscreens - Newmarket
We appreciate you taking the time to leave a review. We're glad you were satisfied with the neat job and that we arrived on time. We understand your preference for quicker service and will strive to improve our response times in the future.
very good and quick job friendly fitter
29 mars 2025
Réponse de National Windscreens - Newmarket
Thank you for your kind words. We're thrilled to hear you had a positive experience with our team. We appreciate your feedback and will share it with our team.
.Staff very good and efficient. Five stars.
Staff kept me informed and completed the new screen in good time and cleaned up very well. Very friendly
21 mars 2025
Réponse de National Windscreens - Newmarket
Thank you for your kind words and positive review. We are pleased to hear that you were kept informed throughout the process, that the work was completed on time, and that our staff was friendly and cleaned up well. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
Excellent.
They were very good. Replaced my windscreen in a short time and they cam to my home address.
12 mars 2025
Réponse de National Windscreens - Newmarket
Thank you for your kind words. We're glad to hear that you were satisfied with the service and the speed of the windscreen replacement. We appreciate your business and hope to see you again in the future.
The repair itself was great…
The repair itself was great and quite swift.
I did try to provide directions for the operative ahead of the visit as I knew it would be complicated but ai was told to wait till he called.
The tracking was very misleading and I recieved a call as he could not find the address... the tracking showed him 20 miles away with 2 jobs before mine.
It was very complicated trying to instruct him where we were and I had to leave rhe address and run up the road to drive round with him! Not convenient whilst working.
The operative was very polite and the repair itself was a1... but the admin was disappointing
12 mars 2025
Réponse de National Windscreens - Newmarket
We appreciate you taking the time to share your experience. We're glad to hear that the repair itself was satisfactory and completed quickly.
We understand your frustration with the communication and tracking issues you encountered. We strive to provide clear and accurate information to our customers, and we'll use your feedback to improve our processes. We value your feedback and will use it to improve our service.
Professional & efficient service
Professional & efficient service. Friendly welcome and handover; the work was done within the timescale given.
8 mars 2025
Réponse de National Windscreens - Newmarket
Thank you for your kind words and positive review. We are delighted to hear that you were pleased with the professionalism and efficiency of our service, the friendly welcome and handover, and the timely completion of the work. We appreciate your feedback and are committed to providing excellent service to all our customers.
Newmarket Branch
Although tucked out of the way, we took a taxi to Newmarket which was £7.
Customer service and work was 5*
Just £95 by going through our insurance company.
Thank you!
8 mars 2025
Réponse de National Windscreens - Newmarket
We appreciate you taking the time to share your experience. We're glad to hear that you were happy with the customer service and work provided. We understand that transportation costs can be a factor when considering a location, and we're happy to hear that you found a solution that worked for you.
Waited all day then get a phone call at…
Waited all day then get a phone call at 16:00 said it was a 2 man job and other fitter was ill and could I go to nearest depot and meet him there when I got there he still fitted on his own I did help to lift screen in , and drove home with screen only fitted 30 minutes before I thought I have to wait 3-4 hours for sealant to set also didn’t recalibrate so I have had to make another appointment for this , also fitter has scratched my paint work down both pillows of front screen .
1 mars 2025
Réponse de National Windscreens - Newmarket
We understand your frustration with the recent service you received. We strive to provide a seamless and positive experience for all our customers, and it's clear that we fell short in this instance. We appreciate you bringing these concerns to our attention, and we'll use your feedback to improve our processes.
Spurious excuses
The first appointment you did not honour. You then lied to us telling us that there had been 2 cars , same model, similar number plates. That is NOT true. Our car has a unique personalised number plate. Too much anxiety hoping you will arrive on the second appointment, a day before we are needing the car to go to France
27 février 2025
Réponse de National Windscreens - Newmarket
We understand your frustration and apologize for the inconvenience caused. We strive to provide reliable service and are disappointed to hear that our first appointment was missed. We value your feedback and will use it to improve our processes.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
I had appointment at 0900 but when I…
I had appointment at 0900 but when I arrived they didn’t have the windscreen
15 février 2025
Réponse de National Windscreens - Newmarket
We understand your frustration with the inconvenience caused by the missing windscreen. We strive to provide a seamless experience and apologise for the disappointment.
Réponse de National Windscreens - Newmarket
We appreciate your kind words and are thrilled to hear that you were happy with the service provided. We strive to deliver efficient and high-quality work, and we're glad that we were able to meet your expectations.
My review mirror had snapped off in the…
My review mirror had snapped off in the cold weather and national windscreen replaced my windscreen fix my mirror back on very easy and with no stress to me very happy
4 février 2025
Réponse de National Windscreens - Newmarket
We're thrilled to hear about your positive experience. It's great to know that our team was able to provide a stress-free solution for your broken mirror. We appreciate your kind words and are happy to hear you're satisfied with the service.
Great service
Easy to find
Very pleasant staff
Extremely cold waiting area on a very cold day (the only negative)
Windscreen replaced perfectly
23 janvier 2025
Réponse de National Windscreens - Newmarket
We appreciate your kind words about our staff and the quality of our work. We understand that the waiting area can be chilly, especially on cold days. We'll take your feedback into consideration as we strive to improve our customer experience.
Didn't ask for the name of the guy who…
Didn't ask for the name of the guy who fitted my screen but he was extremely professional, and polite, it was a friday afternoon, he was working on his own really up against it but had the time speak and explain about what he was doing, hope you recognise you've got a very good worker with this guy
21 janvier 2025
Réponse de National Windscreens - Newmarket
We appreciate your kind words about our technician. We are glad to hear that you were impressed with his professionalism and politeness, especially given the busy schedule he was working under. We value our employees and strive to provide the best possible customer service.
Top job
Great chaps that installed my windscreen.
Very professional
Clean and tidy
Very accommodating
13 janvier 2025
Réponse de National Windscreens - Newmarket
We're delighted to hear about your positive experience. It's wonderful to know our team provided such a professional and accommodating service. We appreciate your kind words and are glad you were happy with the results.
Réponse de National Windscreens - Newmarket
We're thrilled you had a positive experience! We appreciate you taking the time to share your feedback. It means a great deal to us to know our team members are making a positive impact on our customers. We strive to provide excellent service, and your comments are a wonderful confirmation that we're on the right track. We are so happy to hear that the gentleman was friendly and efficient, and we will definitely share your wonderful feedback with the team. We hope you'll visit us again soon.
Réponse de National Windscreens - Newmarket
We're so pleased you had a positive experience! Your feedback about our communication and service means a great deal to us. We truly appreciate you taking the time to share your thoughts, and we're thrilled to hear that you found both aspects excellent. It motivates us to continue providing the best possible service to all our customers. We value your business and hope to assist you again soon. Your satisfaction is our top priority.
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