Very slick service from start to finish, thank you! Booking process was simple and clear with a slot quickly available. Instructions and guidance sent on confirmation were extremely helpful. Valter w... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 6, Craven Way Industrial Estate, CB8 0BW Newmarket, Suffolk, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Booked in for a replacement of my Windscreen on Wednesday afternoon, however when I arrived for my appointment found that the booking system had incorrectly booked me in for the morning. The team was... Voir plus
L'entreprise a répondu
On the whole a good service from National Windscreen and their fitter. Phoned to confirm arrival time but unfortunately turned up with wrong Windscreen which was not a good start. The fitter had to re... Voir plus
L'entreprise a répondu
My windscreen was prioritised as I was waiting. A cup of coffee was provided. It took a little long due to the calibration communication required with Volvo but there was no hanging around require... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Newmarket
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 6, Craven Way Industrial Estate, CB8 0BW, Newmarket, Suffolk, Royaume-Uni
- 01638-280-064
4,5
Excellent
303 avis
Demande des avis aux clients
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Excellent service
10 octobre 2024
Réponse de National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
4 Stars for work force
4 Stars for work force, 3 Stars for windscreen as not to OEM. Original equivalent manufacture
23 septembre 2024
Réponse de National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
Réponse de National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
My windscreen was prioritised as I was…
My windscreen was prioritised as I was waiting.
A cup of coffee was provided.
It took a little long due to the calibration communication required with Volvo but there was no hanging around required afterwards waiting for the glue to set.
The screen was a genuine Volvo part, no damage was caused and after a number of downpours there has been no leaks.
I couldn't have asked for more.
21 août 2024
Réponse de National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Windscreen replacement
I was initially expecting to have to wait 4 hours for my Audi Q5 windscreen to be replaced, so when it was completed under 2 hours so I was well pleased, also the job was done to a high standard and the true test came yesterday when we had a heavy downpour and I am happy to say I had no leaks
13 août 2024
Réponse de National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I was given about 4 hours for the job…
I was given about 4 hours for the job but it was done in an hour and I was very happy.
The rubber seal which runs on window edges is loose on the roof top side of the car
19 août 2024
Réponse de National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Easy service
Easy booking, clear communication by text messages and what appears to be a well-fitted windscreen.
7 août 2024
Réponse de National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Friendly & helpful
24 juillet 2024
Réponse de National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Honest and reliable service
Honest and reliable service. Kept to timelines given to me and comfortable area to wait in
16 juillet 2024
Réponse de National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Our technician Kiran was extremely…
Our technician Kiran was extremely efficient and very courteous. The replacement of the windscreen was done very quickly.
9 juillet 2024
Réponse de National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Got the work done really quickly
Got the work done really quickly. Let me sit in their reception area because I had a bad knee and couldn’t walk to anywhere else.
10 juin 2024
Réponse de National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good service all went well
6 juillet 2024
Réponse de National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Absolutely disgusting customer service
Absolutely disgusting customer service. I took the day off work as today was the first available appointment to replace my window. Waited all day, got to 3pm phoned up, they couldn't get a response from the "technician", phoned again at 4pm, they couldn't get a response from the "technician", phoned again at 5pm, told the technician has now gone home but they will sort something out today and that was over an hour ago! Absolutely shocking company!
10 juillet 2024
Avis spontané
Réponse de National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We’re sorry to hear you’re unhappy and that our service did not meet
your expectations.
If you would like us to look into this, please contact us with your details, at: CustomerRelations@NationalWindscreens.co.uk
Kind regards, National Windscreens
Windscreen not clean
Sticky tape left on inside of windscreen and blue tape left between car and windscreen
21 juin 2024
Réponse de National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We’re sorry to hear you’re unhappy and that our service did not meet
your expectations.
If you would like us to look into this, please contact us with your details, at: CustomerRelations@NationalWindscreens.co.uk
Kind regards, National Windscreens
Réponse de National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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