Windscreen replaced at depot based at Brackmills, Northampton on 28 October. I was greeted at reception, and we did the customary walk around the car to document any existing damage. I was asked i... Voir plus
Établissement
Changer d'établissementUnit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW Northampton, Northamptonshire, GB
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Lisez les avis des autres
I dropped my car off for a replacement windscreen rcently and was greeted in the reception in a friendly and courteous manner. Had a brief chat with one of the chaps whilst he inspected the damage. I... Voir plus
L'entreprise a répondu
Booking was very straight forward. The guy that worked on my car was phenomenal to say the least. He called me on the day to confirm everything and, once I was there, he took care of everything in suc... Voir plus
L'entreprise a répondu
Too many 5 start reviews are missed with people only adding on Trustpilot when they've had a bad experience. I've got to say from end to end I couldn't fault National Windscreens, in fact they exceede... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Northampton
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW, Northampton, Northamptonshire, Royaume-Uni
- 01604-930-197
4,5
Excellent
959 avis
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Good windscreen replacement
Dropped car off and it was ready when they said it would be. The windscreen is really clear.
8 avril 2026
Réponse de National Windscreens - Northampton
We're happy to hear that your car was ready on time and that you're pleased with the clarity of your windscreen. Thank you for your positive feedback!
Réponse de National Windscreens - Northampton
Thank you for your positive feedback!
Booking procedure was simple
Booking procedure was simple. Dropped off the car into the hands of the technician.
Got a call about 4 hours later to come and pick it up. All good and the humour from the blokes was great. A really pleasant experience.
8 avril 2026
Réponse de National Windscreens - Northampton
We're glad you found the booking simple and the service efficient. It's great to hear that you enjoyed the friendly atmosphere and had a pleasant experience. Thank you for your positive feedback!
Very good can’t complain staff for…
Very good can’t complain staff for friendly and had no issues
3 avril 2026
Réponse de National Windscreens - Northampton
We appreciate you sharing that our staff was friendly and that you had no issues! We are so happy you were pleased with our service.
Staff were very good
Staff were very good, polite and helpful. The job was completed effectively and I was very satisfied.. Thank you
1 avril 2026
Réponse de National Windscreens - Northampton
We're happy to hear that our staff were polite and helpful! We appreciate you letting us know the job was completed effectively and that you were satisfied.
Faultless very good service
The fitter was punctual, polite, social and professional, also replaced the broken window screen faultlessly with the correct screen.
I gave only four stars because like National windowscreens I believe there must be room for improvement even though I can't see how.
2 avril 2026
Réponse de National Windscreens - Northampton
We appreciate you taking the time to share your experience. We're glad the fitter was punctual, polite, and professional and that the screen replacement was successful. We value your feedback and are always looking for ways to improve.
Ford Focus new windscreen fitting
The work was carried out in a timely and professional manner. I was kept informed of progress by friendly staff.
31 mars 2026
Réponse de National Windscreens - Northampton
We appreciate your positive feedback! We're happy to learn that the work was completed professionally and promptly, and that our staff kept you informed.
Réponse de National Windscreens - Northampton
We appreciate you sharing that our service was great, fast, and friendly! We are so happy you were pleased with us.
Quick and efficient .
Quick and efficient .. friendly too. Would recommend these guys for sure. 👍
3 avril 2026
Réponse de National Windscreens - Northampton
We appreciate you sharing that you found our team quick, efficient, and friendly! We are so happy that you would recommend us.
I had no problems at all with my visit…
I had no problems at all with my visit to get a new screen 👍
2 avril 2026
Réponse de National Windscreens - Northampton
We're happy to hear that your screen replacement went smoothly. Thank you for sharing your positive experience with us!
Réponse de National Windscreens - Northampton
We appreciate your positive feedback! We're so happy to learn that our staff was friendly and your windscreen was replaced quickly.
Very good experience
Very good experience. Clear instructions provided from this company. Very friendly greetings from staff, job done to high standard, no repercussions so all good. Keep up the good work.
25 mars 2026
Réponse de National Windscreens - Northampton
We appreciate your positive feedback. We're happy to hear that you found the instructions clear, the staff friendly, and the work completed to a high standard. Thank you!
Réponse de National Windscreens - Northampton
We appreciate you sharing that everything went well and was completed promptly! We are so happy you were pleased with our service.
Réponse de National Windscreens - Northampton
We appreciate you sharing that our team was helpful and friendly! We're so happy you were pleased with the repair service.
Very helpful and efficient staff
Very helpful and efficient staff with excellent communication.
12 mars 2026
Réponse de National Windscreens - Northampton
We appreciate your positive feedback! We are so happy to learn that our staff were helpful, efficient, and had excellent communication.
Swift and efficient
Being able to track the location of the technician was invaluable. He arrived early and completed the job swiftly. Technician customer focussed.
20 mars 2026
Réponse de National Windscreens - Northampton
We appreciate your positive feedback. We're happy to learn that tracking the technician's location was invaluable, that they arrived early and completed the job swiftly, and were customer-focused.
Helpful and efficient
19 mars 2026
Réponse de National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Northampton
We appreciate you sharing that our team was helpful and provided excellent service! We are so happy you were pleased with us.
Very good service
14 mars 2026
Réponse de National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Easiest booking and fixing problem that…
Easiest booking and fixing problem that I have ever had with any car.
20 mars 2026
Réponse de National Windscreens - Northampton
We appreciate your feedback and are so happy to learn that booking and fixing your car problem was easy. Thank you for your time.
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