My camera falling off windscreen as soon as got up the road really annoying didnt put any new stickers on dissapointing . Can see where taken off old windscreen nothing sticky put back .
L'entreprise a répondu
41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ Norwich, GB
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My camera falling off windscreen as soon as got up the road really annoying didnt put any new stickers on dissapointing . Can see where taken off old windscreen nothing sticky put back .
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Was very good service staff were very professional, the waiting room had tea and coffee plenty of seats etc they were on time to my appointment windscreen all change very quickly and no mess left in t... Voir plus
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I received a polite reception and almost as soon as I turned up the repairers were on to the replacement. There was a waiting room with a coffee maker with comfortable chairs. I whiled away the tim... Voir plus
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The new screen was fitted without any issues, the staff at the depot were all polite and pleasant. Before my allocated appointment time I had phone call from depot advising that they had a cancellatio... Voir plus
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Écrit par l'entreprise
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ, Norwich, Royaume-Uni
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Did a good job but first time I attended the replacement screen was cracked so had to return at a later date. Job went well 2nd time

Réponse de National Windscreens - Norwich
The rubber seal was damaged when replacing my windscreen, I was told someone would be in touch and come to my house to replace it.
I have not heard from them!

Réponse de National Windscreens - Norwich
My screen should have been fitted at home, but because of rain, I had to take my car to your depot, a 60 mile round trip, to get my windscreen fixed. Otherwise it would be a two week wait I was told by your operative. Perhaps you should carry waterproof covering, gazebo etc.
There was a stain on the drivers seat which I had to remove myself.
Otherwise a timely fit.

Réponse de National Windscreens - Norwich
Very happy with my new windscreen fitted by National windscreens. Very polite staff and was greeted upon arrival. Fixed Very quickly and left no mess afterwards. Coffee and seating was lovely in the waiting area.

Réponse de National Windscreens - Norwich
Thanks it was super convenient and quick service. Being able to get the appointment the same week was massive. Only downside was I was quoted £60 cheaper at one other place.

Réponse de National Windscreens - Norwich
For the 3rd time using this company they messed up the windscreen replacement.
This time they didn’t align the wipers back to their home position leading to them colliding and snapping one off.
Didn’t answer the phone/ emails or their “live chatbot” for 3 days.
When they did they offered an appointment 8 days later to fix.
Can’t really drive a car without wipers when it’s been pissing down all week. So I’m now another £50 out of pocket to buy the wiper arm removal tool and a new set of wipers.
Joke of a company. Have written to insurance company and will refuse to let them bodge my car again if I need work.
Clowns

Réponse de National Windscreens - Norwich
Excellent work by staff who carried out in replacing my windscreen, staff were polite and friendly.
Would highly recommend.

Réponse de National Windscreens - Norwich
The person/persons fitting my new windscreen were quick, professional and tidy I would recommend this place to anybody

Réponse de National Windscreens - Norwich
The Operative welcomed me on the day, communicated clearly, delivered the work within the deadline he set - very efficient and professional service.
Additionally, he left the inside of my car in showroom condition after replacing the windscreen.

Réponse de National Windscreens - Norwich
A great welcome from the fitter and the screen was replaced in around 45 minutes.
(But the booking system told me to allow 4 hours for the process. It is fortunate, therefore, that I didn't arrange for someone to pick me up to avoid the wait.)

Réponse de National Windscreens - Norwich
Excellent, efficient service. Very good, clear communication. Friendly, helpful staff (reception, technician/fitter). Professional workmanship. My car was left clean and tidy.
Stuart Petrie (fitter) delivered a great service.

Réponse de National Windscreens - Norwich
Done a great job and very friendly. Communication was excellent throughout

Réponse de National Windscreens - Norwich
Very helpful and had the job done within the time advised.
We had our toddler with us, and they were very accommodating and advised as soon as it was finished.
The car was also very clean and hoovered the front footwells.
We passed the time using the carvery down the road (they have a soft play) and also the bowling alley next door.

Réponse de National Windscreens - Norwich
Simple process - organised through the insurance. Got a text to say when it was booked in for. Work done on the day, and got a text to say it had been done so I knew when to return - They even hoovered my footwells and topped up the washer fluid!

Réponse de National Windscreens - Norwich

Réponse de National Windscreens - Norwich

Réponse de National Windscreens - Norwich
Dan ( I believe he was called) came out to replace my windscreen. Kept me informed on his arrival time, very polite, got the job done quickly and efficiently, even in this extremely hot weather.
Great service all round.

Réponse de National Windscreens - Norwich
Cancelled on me twice ,but great job when finally completed

Réponse de National Windscreens - Norwich
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