Recieved a windscreen replacement in the Omagh shop. They couldn’t be more helpful and dead on, and were very accommodating to me. A great team who had the windscreen replaced quicker than expected. R... Voir plus
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Établissement
Changer d'établissementUnit 30, Gortin Road, BT79 7HX Omagh, County Tyrone, GB
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Very good choice for appointments unlike other similar companies. However on recipet of the car I found a lot of debris on the dash and inside the car. Overall the service was ok but could have been b... Voir plus
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Booking method was very easy, national windscreens kept in good contact via appointment messages etc. straight forward on day.
L'entreprise a répondu
Easy to arrange an appointment. Speedy installation of new front windscreen which due to camera had to be fitted in the workshop about 20 minutes drive from our home - easy to find. Waiting area... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Omagh
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 30, Gortin Road, BT79 7HX, Omagh, County Tyrone, Royaume-Uni
- 028-7100-1053
4,8
Excellent
131 avis
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Réponse de National Windscreens - Omagh
We appreciate your kind words.
Great and 100% company
Great communications. On time. Time frames we spoke about realized in 100%. Great job was done. Will recommend onn 100%
5 mai 2026
Réponse de National Windscreens - Omagh
We appreciate your positive feedback! We're so happy to learn that you were pleased with our communication, timeliness, and the job done.
Réponse de National Windscreens - Omagh
We appreciate you sharing that our staff was friendly and the service was quick! We are so happy you were pleased with us.
Great service from National…
Great service from National Windscreens. The repair was done to a high standard and everything was left clean and tidy. Quick, professional, and hassle-free—would definitely recommend.
28 avril 2026
Réponse de National Windscreens - Omagh
We appreciate your positive feedback. We're happy to hear that you received great service and that the repair was completed to a high standard, leaving everything clean. We're glad you recommend us!
Can't ask for better
I only had interaction with one person, but he was kind and welcoming. The windscreen was finished faster than I expected and all was good.
8 avril 2026
Réponse de National Windscreens - Omagh
We appreciate your positive feedback. We're happy to hear that the person you interacted with was kind and welcoming, and that the windscreen was finished quickly.
Broken promises – avoid!
I had an appointment with National Windscreens to replace both my front and rear glass. My experience was a complete nightmare, not because of the technicians, but due to the utter incompetence of the office staff and operators.
I called their customer service 6 times prior to the appointment. Every single time, the operators assured me that BOTH the front and rear windows were in stock and ready to be fitted. I wasted weeks waiting for this day.
When I finally arrived, they replaced the front glass but then dropped a bombshell: they didn't have the rear glass. Even worse, they told me they "can't source it" and have no idea if or when it will ever be available. Why was I lied to six times on the phone?
To make matters worse, my insurance company (Hastings Direct) was useless and refused to intervene or help speed up the process. I was left with a broken, unsafe car because of National Windscreens' lack of honesty. They will happily take your booking and keep you waiting indefinitely instead of just telling the truth that the part isn't available.
8 avril 2026
Réponse de National Windscreens - Omagh
We appreciate you taking the time to share your experience. We are very sorry to hear about the difficulties you faced regarding the incorrect stock information and the rear glass for your vehicle. We will investigate this internally to prevent similar issues from occurring in the future.
Réponse de National Windscreens - Omagh
We appreciate you sharing that our team was pleasant and did a great job! We are so happy you were pleased with our service.
Réponse de National Windscreens - Omagh
We appreciate your positive feedback! We are so happy to learn that our service was fast, clean, and friendly.
New window screen
Great!! They rang me the morning they were arriving to give me a time slot. They arrived early and the men had the old window out and new window in, in know time.
24 février 2026
Réponse de National Windscreens - Omagh
We're happy to hear that the installation process went smoothly and efficiently. Thank you for your positive feedback; we appreciate you taking the time to share your experience!
EASY BOOKING EXPERIENCE AND FOLLOW UP…
EASY BOOKING EXPERIENCE AND FOLLOW UP EMAILS.
VERY POLITE AND INFORMED ME IN GOOD TIME AS TO WHEN THE VEHICLE WAS READY FOR COLLECTION.
VERY CONSISE WITH AFTER FITTING CARE, ESPECIALLY NOT TO WASH FOR A FEW DAYS
11 février 2026
Réponse de National Windscreens - Omagh
We appreciate you sharing your feedback. We're happy to hear that you found the booking process easy and appreciated the follow-up emails. We're also glad you were informed promptly about the vehicle's readiness and received clear after-fitting care instructions.
Staff very friendly & took time to talk…
Staff very friendly & took time to talk to me
31 janvier 2026
Réponse de National Windscreens - Omagh
We appreciate you sharing! We are so happy to hear that you found our staff friendly and that they took time to talk to you.
Réponse de National Windscreens - Omagh
We're glad you found our services easy and our staff friendly. Thank you for your positive feedback; we appreciate your time.
Réponse de National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Easy to arrange
Easy to arrange , staff friendly though a new sofa in the waiting room wouldn’t go a miss .. but yes great service . Thankyou
22 janvier 2026
Réponse de National Windscreens - Omagh
We're happy to hear that arranging your visit was easy and our staff were friendly! Thank you for the suggestion about the waiting room sofa; we appreciate your feedback and are glad you had great service.
Réponse de National Windscreens - Omagh
We appreciate your positive feedback! We are so happy you were very pleased with our friendly and professional service.
Really prompt service.
15 décembre 2025
Réponse de National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Screen on Renault Clio replacement
Very professional company from first phone call until windscreen replaced went like clock work. Engineer very careful and I could see he took pride in his workmanship. I have told family and friends this is the company to use if they need windscreen repairs.This company was recommended by my insurance company. I have just proved how right they were. 10/10
25 novembre 2025
Réponse de National Windscreens - Omagh
We're happy to hear that you had a seamless experience, from your initial call to the completion of the windscreen replacement. It's great to know the engineer's care and pride in their work were evident. Thank you for recommending us to your family and friends!
A fast great service
Very satisfied with the staff n service provided
Fast and efficient
27 novembre 2025
Réponse de National Windscreens - Omagh
We appreciate your feedback! We're so glad you were satisfied with our fast and efficient service and the support provided by our staff.
Réponse de National Windscreens - Omagh
We're happy to hear that our service was quick and efficient, resulting in an almost invisible repair. Thank you for your positive feedback!
Réponse de National Windscreens - Omagh
We appreciate you taking the time to share your feedback! We are so happy to hear about your experience with our site technicians' professionalism.
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